Bad experience! My ticket said $14. I get there and owe $24. No compromise. No attempt to rectify…read more No smile. No graciousness. I just got stared down with no willingness to explain or any attempt at communication. Awkward! Unfriendly. Zero personalities. Not reasonable in pricing. If this place is fantastic, apparently some people don't get out much. Geesh! :-)

Fantastic place. Been going here since I can remember. Sarah and Paul (the owners) are wonderful…read morepeople. Sometimes, they'll even bring it out to your car for you. If you're new to the area and looking for a new dry cleaner, come here!

I like that this laundromat uses the prepaid cards for their machines instead of coins because it…read moreensures that I'll always be able to do my laundry (provided the card machines are working). It also costs considerably less to do my wash here than at the coin-op I used to go to. The woman who manages the laundromat is very kind and helpful, and is patient with me trying to improve my Spanish. There is no AC, so the warmer months can be brutal if you're going to post up inside the whole time. The little mercado next door has cold Mexican Coke to help cool you off.

We've been patrons of this dry cleaner for over 18 years and they are the best. Mr. & Mrs. Kim are…read moreextremely friendly and greet all of their customers by name. Additionally, the cleaning is excellent. There are dry cleaners closer to my current home, but I go out of my way to take my business to J&J.

If I could give them zero stars I would. The owners aren't friendly at all. With so many dry…read morecleaners in the Wilmette/Evanston area I am happy to take my business elsewhere.

So friendly and professional. We use them usually biweekly. My husband's clothes are perfect and…read morethey have a fast turn around. Never had any issues

They ruined my clothes. I brought a silk dress that they put a hole in and still charged me for the…read morecleaning. Needless to say, I won't be going back.

For the same 3 rooms completed by Stanley Steamer the cost was around 150.00 dollars. After…read morecoming in and measuring the same area they asked for 650.00 dollars. Rediculious

I completed a job with this company where I was told initially it would be 70 dollars than when the…read moredrives arrived they said in order to remove the stain( my dog diarrhea) it would be 120. I decided it was fine because I had friends coming in town and wanted the job be done quickly. I asked them if the rug would look more fluffy they describe no but the stain would come out. When my rug arrived today on 01/15/2025 it was matted in the center and the stain was still there. I was initially told I would get 28 dollars off and then I spoke with the manager who told me that I told the drivers my rug was matted already before which it was not. I provide a before photo of the center of my rug to show proof. I asked the drivers specifcally would it look more fluffy. My rug was never matted with a huge knot in the center. The company has decided to give me 120 dollar refund via check only instead of just sending it back to my amex card on file. I now have to pay for another rug which is 400 dollars. I wish I never cleaned the rug with the company because now I need to spend 400 dollars and they refuse to given me any money toward another rug after ruining my rug and not even cleaning the stain. The manager notified me he been running this business for 20 years and he not going go back and forth me because I told the drivers it was matted which is was not. The drivers specifically told me the rug look super clean when I explained it didn't. My rug use to be light grey now it almost brown. The driver also spent half the time asking me how I can live in apartment with such big windows rather than trying to understand they ruined my rug. I'm putting the review on google, yelp and BBB complaint. If I do not receive my check by the end of day January 22nd I will be contacting American Express to dispute the transaction as well. My boyfriend came over who seen this rug multiple times before they toke it for the "cleaning" was shocked on how disgusting the rug looked now. Update 10 minutes after review was posted: I spoke with the manager at 1:58pm after he reviewed my review. He stated if I don't remove my review he will not send me a check anymore. I said to him that I put up the review because other should know and I still have to pay for 400 dollar new rug. He explained he could give me 150 and I explained the rug is 400 dollars and 200 would be more sufficient. He notified me I was black mailing him. I explained to him that he black mailing me by trying to force me to remove a review to get a refund for an item they destroyed. He explained he not doing anything for me and that im a lil entitled something then he hung up the phone. I will be contacting American Express given manager has now clarified I will not get a refund because I refuse to remove this review. Response to company comment below. The owner stated I tried to blackmail them. I asked them to provide me my refund and if they offer additional compensation for ruining a 400 dollar rug. They said they can offer me 200 dollars and I would have to sign a legal document to never post a negative review about them and remove this review. I do not feel comfortable signing any legal documents and will be proceeding with going to American Express to have my money refund. I have documentation through text messages AS PROOF of this incase they try re comment that I tried to blackmail them which isn't true. I have attached them. The individuals that work for this company is extremely scary and they try to intimidate you as well as talk down to you. At this point, Idc for the 200 dollars they're paying for me to take down this review I want other people to be warned about this company.

Davis Imperial Cleaners really takes stress out of dry cleaning, I have done three runs with them…read morenow and each time they managed to impress me with great service (clothes look fantastic); helpfulness (asked how I wanted the clothes hung and how many tissues); helpfulness (offered to help me take dry cleaning back to car).

This is so frustrating! I have an older fur that was gifted to me from an family member who died…read more It had two holes in it and need to be stitched. I take in, pay $95 (! Teacher salary - quite a lot for me!), wait almost three weeks, pick it up and they didn't fix one of the holes in the arm. So I drive back up, drop it off again, wait another week, pick it up yesterday and THE SAME HOLE IS STILL THERE. I wore it out and looked like an idiot with this gigantic hole. I obviously should have checked it before I left but they had it all wrapped and ready to go. In other words, they did NOTHING and told me it was done. What should I do?? I guess I have to drive all the way back up there and try and get it done again because I paid a day's pay? Why does this place have great reviews??

Showed up right up on time and was EXTREMELY professional. Mark worked extremely hard and fast…read more(the man was drenched in sweat) and made my couch and ottoman and seat cushions look brand new. Told me it would take an hour and it took a little over an hour. Also, the reason I picked this company is because they were one of the few that was open on Sunday! This is when people get stuff done around the house, I can't imagine why other companies are closed on Sundays! Will use Pro Steamer Carpet Cleaner again! Thanks!

Paul communicated great from the first call until the end of service. He did a great job on some…read morecarpets that were pretty rough! I would recommend this company to anyone who needs a professional who knows what he's doing! Great job Paul!!