My friends and I had a great time this past Fathers Day and this company and their staff was a big part of it! Their accessibility and location were the best part because it was right behind our hotel and right on the water! Also, you can go right up to the area we set up our party at on the campgrounds. (Along the river). I would suggest you do your research beforehand cuz I was late picking up my jet skis, because I didn't understand the process and access points to the river. But they explained and answered all my questions. And someone was always available to pick up the phone. Their staff were friendly and helpful and made our experience easy and enjoyable. Not only were they friendly the staff should have their own reality show, cause there not bad on the eyes. Especially when they came around on those jet skis, looking like the Baywatch cast!! Ijs. They made my family/friends feel safe and accommodated our every/extra request! Thank you for the jet skis and the great customer service! We will definitely be back. read more

GO SOMEWHERE ELSE! This was one of the most unprofessional customer service experiences I've ever had. Several staff members were incredibly rude, entitled, and dismissive throughout our visit. The worst interactions happened to be with several of the female employees, who constantly gave us snarky responses, nasty looks, and acted like we were inconveniencing them for asking basic questions. The male employees weren't particularly helpful either, but they were nowhere near as hostile. The entire operation was disorganized from the moment we arrived. We received little to no instruction on what to do, where to go, or how the process worked. When we politely asked for life jackets because we hadn't received them, we were met with, "WE ALREADY GAVE IT TO YOU!" in an extremely rude tone instead of someone simply helping us. We ended up standing in the hot sun with almost no shade, waiting around while employees ignored customers instead of providing any guidance. You would think that giving fewer instructions would make things faster, but it was the complete opposite because nobody knew what they were supposed to do. The end of our rental was just as frustrating. Since no one had explained how to return, we slowly approached the dock to ask for help. The employee on the dock was on their phone and made no effort to assist us. Meanwhile, they were yelling at multiple customers not to come to the dock without actually telling anyone what they were supposed to do instead. It created unnecessary confusion and led to a conflict that could have been completely avoided with even the most basic communication. Even after we finally docked, no one told us where to leave our equipment or who we needed to check in with. We originally drove here because it was advertised as being about $50 cheaper than Harrah's. That "savings" disappeared after the added taxes and mandatory "insurance," making it just as expensive--if not more. Looking back, I would gladly pay extra somewhere else for staff who are organized, professional, and know how to treat customers with basic respect. Save yourself the frustration and spend your money elsewhere. read more

DO NOT BOOK here .. very unprofessional overbooked and gives different prices. I paid 340 when I was supposed to be charged 304. I was told I was going to get my refund at the end of the day. Stephanie did not give me my refund only $10 I paid cash they never gave me a receipt and it was supposed to be $35. Stephanie was extremely rude. She had a sloppy nasty aggressive attitude, so when I gave her the same energy, she tells me that she don't have to Rent to me, but I already had a jet ski for the day. It took forever for me to get my jet ski just setting there waiting. They have no type of system. Stephanie was extremely rude. She said she was the owner when I told her that her Customer service and her attitude sucks. She had the nerve to call me a drunk, I wasn't even drinking. I was so frustrated with her. I have never experienced a situation like this. ESPECIALLY with the owner. if you're looking for jet skis to rent do not waste your time or your money at this location. Some of their employees were nice. But because of Stephanie I definitely wouldn't spend a penny on with this company again read more

They probably don't care anyways but I'm leaving this review because they made the hotel kick us out because they wanted to rent the white canopy tents but we were guest from the new pioneer and from what I read they do not own those tents. All they want is money. My husband rented a jet ski from them the day before and every year we go to Laughlin but now because we didn't rent anything this time they called security from the new pioneer and got kicked out of the hotel we rented for 3 nights with our kids. Seeing all the bad reviews they still don't care read more

***HORRIBLE BUSINESS AND RUDE STAFF*** On Saturday, April 18, 2026, I rented a jet ski from this company. At the time of the transaction, I was not properly informed of key terms and conditions associated with the rental. Important details--such as explanation on how far I could take the jet ski, where the limitations were until I had already rented the jet ski, also the sign they have posted is no refunds due to bad weather. It was a nice day this day, no bad weather at all. None of this was disclosed nor explained clearly before I agreed to the rental. The clerk basically said to initial where the yellow highlights were which I did so. Because this information was not communicated, I encountered an issue during the rental that resulted in the manager, Stephanie was very rude and refused to assist me with anything. When I raised this concern with the company and requested a refund or reasonable resolution, they refused to provide any reimbursement or assistance. I believe this situation reflects a lack of transparency and fair business practices. Customers should be fully informed of all terms before entering into an agreement, and I feel I was not given the opportunity to make an informed decision. I am requesting that the company issue a refund of $ 215.00 including insurance. read more

DO NOT RENT FROM HERE! When I first arrived, who I believe to be the owner and her brother were arguing, which already felt unprofessional--but I ignored it. We rented two jet skis for the day, which came out to about $900 with insurance. That part was fine. The issue started when we returned the jet skis. An employee tried to claim that we caused cosmetic damage and even said the engine had been flooded. He became argumentative, repeatedly accusing me of lying and saying it didn't matter because they would just charge my card for the damages. I went back to the booth to get my license, and at that point I noticed charges starting at $500+ being attempted on my card. The amounts kept changing and getting lower, which made the whole situation feel like a scam to get extra money. Thankfully, I had taken a video of the jet skis before we ever left. Once I showed them proof of the condition they were in beforehand, they had no choice but to return my ID and stop trying to charge me. Overall, this was a very frustrating and unprofessional experience. Be extremely careful if you decide to rent from here--make sure you take clear photos and videos of everything before you leave, or you may be wrongly charged for damages you didn't cause. read more

Would give 0 stars if we could. Jet ski we rented for full day on Memorial Day started out beeping with check engine light within first hour. We called and were told we just need to not use it for a while. Yet we had just gotten it. Jet ski continued to not function appropriately. When we returned it. Female (owner I was told, didn't catch her name) told us there was an 8 inch hole in the jetski yet we know for a fact we weren't riding rough and didn't hit anything. Charged us $80 per inch for total of 8 inches for $606 extra. Also my card was over charged and I'm still awaiting refund for additional "reservation charge". Do yourself a favor, rent elsewhere. Don't get scammed by these people like we were read more

Worst customer service on the river. The employees were rude and don't care to provide even the bare minimum of customer service lol. We went during the July 4th weekend, and the girls at the check-in shack were rude and unhelpful. You are an inconvenience to them, and they look at you as if you're stupid when you're trying to ask questions or rent from them. You don't matter. The girl that was supposed to be helping us decided to take a phone call in between, and we got to hear her talk on speaker to this other kid that was running N-words out of his mouth like it was diarrhea. No one is at the dock to help you dock or launch your jet ski onto the river, so good luck if you have an emergency or are on a time crunch. Again, you don't matter. The skis themselves are ran through, and the seats have holes in them. There are so many better places on the river to rent from. It is in your best interest to avoid this place at all costs (by the way, it's behind the Pioneer casino, in case you want to be sure you're not renting from here). Joke of a business lol. Worst jet ski rental we've ever rented from. read more

This place sucks !!!! Don't let the "low cost" fool you. They lied to me and told me they couldn't drop off to where I was staying at (Avi resort) once I showed up to pick up the jet ski at their location (25 minutes away) I had to wait for over an hour and got told I wouldn't be able to drive the jetski do to the water level. So then I asked if there was anyway I could get it dropped off to my hotel (like I did the first time) and was told they were going to call a "friend" to see if he could do it for an extra charge of $130..... once the guy got to my resorts dock, it was the girls coworker who had gone with her the first time dropping off Another jetski along with mine to another renter. BUT wait here's the fun part!!!!!!! The jetski I rented for the full day (actually turned out to be 4 hours) WAS NOT WORKING RIGHT !!!! I told the guy then and there and he made up all these excuses until I told him what could we do about it. His only solution was to keep an eye out on the other person's jetski once their time was over and use their ski instead. BUT WAIT THERES MORE!!!!!! The "good" jetski started malfunctioning as well when I had family members ride it and turned off on them, they had to jump off of it because it flipped over and wouldn't turn back on until 10 minutes later (we had to call 911 for a rescue) I called the guy to see what was going on and got charged for damages because of the water that got in their shitty jet skis once it got picked up. Ohhhh and let me not forget to tell you, make sure you have your Google Translator on because they talk on their phone using their language and you can tell they're not happy. read more

Laughlin River Jet Ski Rentals - Company truck - Jet Skis Near Me - Laughlin, Nevada

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Honestly, my fiance & I had a GREAT experience!!!! We arrived at 9:30am because we wanted to have the lake for ourselves for a little. The guy who helped us was very nice & helpful. The lady was a little nonchalant but not rude. We stayed at Harrahs & their jet skis rental was trying to charge $680 for all day for ONE ski. At this jet skis rental we got TWO JET SKIS FOR THE PRICE OF ONE. Was well worth it!! They charged us $299 each....the total for 2 all day, with insurance($30 each) was $713. No hidden fees. I do suggest putting A LOT of sunscreen on your top thighs, back & arms though we both are dying now but still worth it read more

Rude Rude Rude That's the best description of this place. Girls running this place were completely inconvenienced when I came up to the window. I asked her if this is how they treat their customers and the other girl said she is just having a bad day.I told her that I don't want to be involved in her bad day and left. Went to Rocky's Jet Ski Rentals outside the Edgewater and had a great experience. Rocky's has my business in the future! read more

It took me 7 TRIES to make a deposit. As a business wouldn't you want to take someone's deposit immediately???? Then whoever i spoke with had the AUDACITY to say 'our prices have actually increased since then. But I'll honor it for you' AS IF THIS IS MY FAULT? What a disorganized mess. read more

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this place is awesome! I have to give props to Katie Farnell who checked us in. very helpful and kind, my boyfriend had a blast! read more

Laughlin River Jet Ski Rentals - Jet Skis Near Me - Laughlin, Nevada

Worst employee and rude. I rent 5 jet ski but some of my friends didn't want to play then he said will refund 100$ back but they didn't. Never come back for this place read more

They lie to you when you first talk to them on the phone. I was told that they deliver the skis to Harrahs beach. They asked for a deposit $50 so I sent it in good faith. Well it turns the day I arrive I text for delivery they no longer answer phone calls. They gave a 9am delivery. I replied to deliver them at 11am. They the text we don't deliver. Now they are not answering my text. read more

Zero stars. Rude employees and the worst customer service. Kids running the place.Red dot Indian girl on her phone speaking Hindi on personal business not a worry in the world that customers are waiting and then when she gets off the phone she proceeds to stare at me waiting for me to say something instead of greeting me. Totally inattentive and rude throughout the whole process. Will NEVER rent here again ! Only tried it out of convenience as we were staying at the pioneer. Had a great experience renting from Rocky's at the Edgewater many times and will continue to do so in the future. read more

Staff was very helpful and patient. Lastly very trustworthy. Would definitely rent from them again

Predatory practice tried to kick me and my family from out beach tent on the new Pioneer because we have our own sea doos he then tries to threaten to call security he got told to fuck off and no security showed up because we are allowed to be there he was very rude definitely better places around to rent from read more

Staff are rude and yell out racial slurs at people passing by. Absolutely ridiculous the people they employ. There are a dozen other places to rent jet skis from (and cheaper). I'd highly recommend going to one of those. read more

Laughlin River Jet Ski Rentals - Main office - Jet Skis Near Me - Laughlin, Nevada

Don't use this jet ski rental location, The owner will take your money away from you, The customer service is really bad, The employees are nice, but the owner not. Use different jet ski rental, there is too many is Laughlin with better services. I believe she(owner Stephanie )knows that they have a lot of customer is one or two customers that she lose, there is no problem because she will have more customer, please don't use this location read more

Not bad but take your own pictures of the jet ski before leaving because one of the girl will try to get you for something!

This place is horrible has bad customer service I've never been treated so rude don't waste your money or time here there are plenty of places near by who will gladly rent u a jet ski and have awesome customer service read more

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Made a reservation no problem. The day we show up to go out on the water the 2 girls working were very rude. I have never been treated more rudely. They took our money walked us down to the water and started helping someone else and told us to hold on. They were gonna give us some old looking jet ski. I looked at my sister and said Let's go somewhere else! We demanded our money back and we let them know how rude they were. I do not recommend renting from here. Wish I could give ZERO stars! We went down the way in front of the regency hotel where they were totally cool!! They also matched the price for us! Ended up having a blast. Do not waste your $$$ at this location. Rude stuck up girls working up front. read more

Stephanie was amazing, Randall is a legend. Don't miss this spot. Best on the river hands down. read more

Laughlin River Jet Ski Rentals - Best spot on the river hands down. Stephanie was great and Randall is a legend. Trust this spot. - Jet Skis Near Me - Laughlin, Nevada

We paid for all day which was advertised as 299 ended up being like 325 when we paid. at the end of the day supposedly we ran out of gas so I called them to pick us up since I couldn't return the jet ski and when they came n towed it back they said to come back to the place to get my id and and debit card . Tell me why when I get there they wanna say since they towed us back it's a extra 100 dollars . Meanwhile the distance from where they towed was two minutes away in jetski literally nearby. They didn't say shit about the fees or anything and they even said that when the tank is empty that it'll beep. The engine never beeped in any way it just wouldn't turn on after 6 o'clock pm the time we were supposed to return it. I have a feeling they have the ability to turn off the jet skis and if u don't bring it back in time they shut ur jet ski off and charge you 100 for the tow fee . The employees have attitude and have a somewhat I don't wanna be here attitude or I don't wanna deal with this attitude. I wouldn't rent again just at the fact they don't communicate prices to customers so that things like this can't be prevented. Easily another scammers of Laughlin jet skis. read more

Let's face it Based on Yelp reviews you are know to hang up on your customers and treat them like crap. To prove my point. Look at all the hundreds of negative reviews. Also go towards the bottom of the page once you open there Yelp reviews and look up " Reviews Currently not recommended " You will see so many negative reviews. You must think you have so much business to deem this type of treatment. YOU ARE WRONG! No one.deserse to be treated this way and I hope maybe someday you come back to planet Earth and treat people with dignity and respect. I for one will not be holding my breath but wish you all the best. So many other water sports rental in the Laughland area who will appreciate new business. Yours is definitely not one of them. This person is such a liar. Trust me from a really bad experience. Go elsewhere otherwise you will definitely regret it. read more

Hung up on after asking for an all day rental for jet ski for Saturday. Called two more times, sent to voicemail. The lady was not paying attention at all when finally answered. She hung up again and sent a text with pricing. I don't appreciate the rudeness, especially when trying to charge $250/hour and $695/ all day. You would think that during these times businesses would be more professional and kind to make up the losses. I read a review from a person named Eve from 8 hours ago. She had the same experience as me with the hang ups. It's laughable that the business manager tried to respond saying that they've never had issues and they get so many calls. Thanks for wasting my time, you gave such a poor experience I actually decided to spend my time writing this. I could understand, $200-$300 all day, but $700? Get bent. read more

Laughlin River Jet Ski Rentals - $695 for all day rental. - Jet Skis Near Me - Laughlin, Nevada

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Picked up jet ski just outside of Pioneer Casino, enjoyed our ride up and down the Colorado River for an hour on our two skis. No price hikes when we arrived, everyone was super friendly. Definitely recommend. read more

Laughlin River Jet Ski Rentals - Riding the jet ski down the river. - Jet Skis Near Me - Laughlin, Nevada

We rented Jet skis the first day in Laughlin from Dixie and Stephanie... had so much fun we went back and rented again the next day. Stellar customer service, everything was perfect; we can't wait to go back. Our kids said that that was the best part of the trip. We did our research before choosing a place to rent from Laughlin River just did not disappoint. Everything from filling out paperwork to the explanation of how to operate was seamless and fast. Also, they do not take deposits as some other places do for $200 to $300. We will definitely be back, thanks guys! read more

Super fun time on my first time jet skiing. They made the process fast and easy. Kinda expensive but comparable to other rentals nearby. The river felt amazinggggg in the heat read more

It was my husband & my 12 year wedding anniversary. We have been talking about doing this forever...so I decided what better time then to celebrate. We each got one & had so much fun! On the water for hours. Staff was so friendly. Good rate. Definitely will return. Thank you for the wonderful time & service. We will NEVER forget it. read more

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The owner overbooked and made us get off the jet ski before our time. We asked to see where she wrote down the time and didn't show us. We also didn't start right away. She was also treating her employees bad. There's cheaper and other jet ski rentals all around. read more

Thank you LRJSR i would recommend them to anyone. had an easy check in and great time riding your updated jet-skis. The price was a little high, but no biggie they tell you how it is no hiding behind the bush. No deposit required. Treat their stuff as if it was yours and you will have no problem. I would recommend to buy the insurance, because the river has a lot of rocks that can get stuck on propellers. A plus side is they are located next to all hotels. Id highly recommend them if you are not tight in cash, but you can go elsewhere and risk getting the deposit taken away. read more

Laughlin River Jet Ski Rentals - Jet-ski i rented - Jet Skis Near Me - Laughlin, Nevada

Honestly if you're going to rent a jet ski I would recommend a different place. The place is full of flies and they make you wait hours before you get your jet ski and they will make you return it earlier then what you paid for I asked the girl and she was being super rude wasn't even trying to give good customer service. read more

If you're not into casinos..go jet skiing..it's a bit of a drive from Vegas but it's a good break . I am just rating this 3 for the rental because..it is not quite as affordable as advertised but it was fun! read more

I had a very very good experience with your associate star ? Very helpful and friendly ready for any questions I had. I appreciate the good customer service. Thank you and will definitely wait for the feedback as a customer @star you can contact me @8drianj :) read more

Stephanie is a boss! Best guest service I've ever had. Randall will make sure you're taken care of. Anyone that leaves a bad review, it's just their own attitude. read more

Great customer service As first timers in Laughlin this was a good experience overall Jet ski weren't expensive at all compared to other places in that Same area this is your go too for sure read more

Their big sign says rental price is $99.00. So i called them and texted the day we got to the river and no answer to the phone calls. So, I texted to the number asking to rent (2) jet skis and they replied "how can I help". I replied again saying I want to rent two jet skis and again no answer. The following morning they texted me saying jet skis rental $150. Their sign says $100. Horrible communication, false pricing. LIARS. read more

Laughlin River Jet Ski Rentals - Jet Skis Near Me - Laughlin, Nevada

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We rented jet skis from this company easy check out and easy check in customer service was excellent and the skis ran great they were new and well maintenance we had so much fun I highly recommend using this company the skis are already in the water and you have a beach front you can camp at. So you can just walk from your hotel to the skis and than back.. it doesn't get any better than that.. read more

Laughlin River Jet Ski Rentals - Laughlin - Jet Skis Near Me - Laughlin, Nevada