I stopped in to make a nail trim appointment and were quite booked. They called me later in the day…read moreand had a last minute cancellation and got Ox in. They made him feel comfortable and I was even able to go back and watch. Highly recommend.

Katie has been clipping my dog's nails since she was just a tiny little potato and is honestly the…read morebest groomer around! Katie is soo sweet with all the dogs and has some pretty awesome stuff in the store as well! My dog says to try the freeze dried cheese :) highly recommended!

It's good but I could never get an appointment. A great experience when you can get your pooch in…read morefor a wash and groom but last time I tried to set up an appointment it was like a 2 month wait, which kind of defeats the purpose. So that's why 1 star is removed, we haven't tried for a long time to get in here so maybe things have changed but we ended up having to go to Earthwise Pet Supply in East Madison until we moved to Janesville and are now looking for new groomers down there since traveling to Madison for dog grooming appointments is a lot of travel time.

Since my review was removed, here is my original review that took place at this facility…read more I am writing to formally register a profound and unequivocal complaint regarding the grooming services provided by Madelyn, which resulted in significant distress and injury to my dog. Prior to the grooming session, I explicitly communicated that my dog suffers from severe anxiety, possesses highly sensitive nails, and reacts poorly to blow dryers. These crucial details were conveyed to ensure a calm and safe experience for him. Madelyn'a immediate response was one of overt rudeness and unprofessionalism, marked by dismissive eye-rolling and a sarcastic retort, "Oh, like I haven't heard that before." This utterly disregarded my legitimate concerns and set an alarming precedent for the subsequent care. Upon collection, my dog was visibly trembling and in an unprecedented state of distress, far beyond his usual initial apprehension. It is important to note that at seven years old, he has undergone numerous grooming sessions throughout his life without ever exhibiting such extreme post-grooming trauma. The full extent of the horror became apparent shortly after. Once I secured him in his car seat and returned home, I discovered a horrifying scene: his entire car seat was saturated with blood. Closer inspection revealed that every single one of his nails had been severely butchered and was bleeding profusely. This was not a minor 'quick' on one nail; it was a comprehensive and shocking mutilation.I immediately contacted the establishment to address this grave matter with Madelyn Sanderson and her response was one of complete denial and appalling indifference. She disavowed any responsibility, callously suggesting the injuries were likely due to my dog moving around too much, stating "it happens," and incredibly, instructing me to "get over it." This complete lack of accountability and empathy is inexcusable. As a direct consequence of her gross negligence, two of my dog's nails subsequently developed severe infections, necessitating veterinary intervention and causing him immense pain and discomfort. It is unequivocally clear that Madelyn possesses neither the necessary temperament nor the professional competence to work with animals, particularly those with specific sensitivities or anxiety. Her inability to interact with stressed animals, coupled with her dismissive attitude and demonstrable negligence, renders her entirely unsuitable for such a role. Given the severity of this incident I have formally reported this matter to the Board of Health, my local Attorney General, office, and the Better Business Bureau. I firmly believe that if such egregious treatment has occurred with my dog, it is highly probable that other animals under her care are also at risk. This level of neglect and unprofessionalism is utterly unacceptable and must be addressed with the utmost seriousness.

I've been using this system for 25 years and four different dogs. They came and wired our new house…read morebefore we moved in, came when they said they would be there. Came out to do a service call quickly. If you want your dog to stay in the yard this is the system you want.

I called Brian yesterday when my "Invisible Fence" system was accidently cut by my neighbor's…read morelandscaping company. I called Invisible Fence twice yesterday and have still not been called back by them (it has been 26 hours---I will never use them again). Brian told me on the phone yesterday that he could fix it for me and would be out tomorrow mid-morning. He showed up exactly when promised and within a half-hour our dog was able to run free again in our yard. I would highly recommend Brian's company to anyone!

They treat my dogs like they were their own family members with lots of care and attention!read more

This is a great place to drop off your dog if you can't be home for a long day. At around $20 per…read moreday, I am definitely comfortable leaving Bentley in their care if need be. Ask about Aqua Paws, a fun way for your dog to get some good exercise!

Everyone at Rustic acres is amazing. They really care for the pups. We have used the boarding,…read moredaycare and puppy training and all services have been exceptional!

I had been going to Rustic Acres for 3 years. I used all services and was very pleased. When I…read moresigned him up for his grooming online I gave specific instructions for a natural Aussie look, NO BUZZ CUT, NO SHAVING. When I dropped him off I told Leah the groomer the same thing. When she brought him out SHE BUZZED CUT HIM. I contacted Laurie, the owner, she blew it off, took the side of groomer Leah, and told me some people like a teddy bear look. I didn't ask or pay for that. In subsequent conversations she never offered to make ammends or refund my money or even the tip. Aussies are double coated not to be shaved. Now he has a patch of hair that is a different color and texture and it does not grow, a form of alopecia. Stay away from Rustic Acres in Juneau, WI especially if you have a double coated dog.

We have been coming here for a couple of years now. They take really good care of our dogs. Our…read moredogs are always happy to get dropped off there. They also have grooming services which we use for our German shepherd.

This place is so wonderful with my dog. My dog is very high strung and is a pit bull. She is not…read moregood with strangers but love the owners. They are willing to take her every time I call and ask if they have room. When my dog comes home from there after she is on her best behavior. I absolutely love taking my dog there and would not want to take her anywhere else.

I'm so glad I was suggested this kennel! They were amazing keeping me updated on how he was doing!…read moreThe staff is great with the dogs. I found the place that I will keep going back too.

We have a full breed PUG. She is female, 4 years old and her name is MUFFIN. We prefer Muffin to…read morebe groomed by employees who have worked there a long time. TLC does a great job! The ONLY issue I have with TLC, is Calling to make an Appointment.

We boarded our two fur babies for the first time. They are 18 mos old and have never been away from…read moreus. The staff is super friendly and the owner lives nearby. This was also a test for a possible vacation in the future. The next day we picked them up and they were fine. Not stressed, or freaked out. They were happy and definitely not scared. You can tell they liked the staff member too. I will use them again for boarding and would absolutely recommend this establishment

This place is truly a blessing. We just moved here from Oklahoma and have been struggling to get…read moreinto our place. We needed somewhere to board our cats while we were in a hotel. They got them in quickly and were so understanding everytime I needed to extend their stay due to our situation. Then we had to board our dog for a couple days and they were quick to accept her as well. I seriously can not express my appreciation and gratitude for these people. Thank you again so much for everything!