very dishonest business. will try to charge for no work. the owner has no knowledge of vehicles…read more far better shops in Upper Sandusky and surrounding areas. potential cus beware.

We were driving through Sandusky to get to Chicago when we experienced issues with our vehicle. Me,…read morebeing paranoid as usual, decided to pull of and find an automotive place to check out our car before we committed to the 5+ hours drive. After circling around the area, we stumbled upon Carlton's Service hoping for assistance. We spoke to a man named Paul who directed us to Rall's. We thank him very much to this day for sending us to Rall's--he even called to make sure we found the place. Rall's checked out our car politely and urgently. After realizing we might have a transmission issue, one of the mechanics came in and thoroughly explained the issue. Transmissions are a pain; a very expensive one. He explained that he could flush our systems but it may not make it better, in fact it could further damage the vehicle. He said he did not feel comfortable doing work to our car that he couldn't exactly pin point. They didn't even charge us for inspecting our car. Absolutely amazing men and service! I've never met more honest and genuine mechanics!

This is the only place I will take my car for repair or upkeep. They are very honest and reliable…read more I remember when my mother was alive I took her car in for repair and I went to pay for it and they told me it was free because it was still under warranty and I had no idea. This is a place you can trust they're not going to take advantage of you. I won't go any place else!! They are very conscious of the work and very experienced!

When I had a tree fall on my car as I was driving through Fostoria, Reinhart worked with…read moreProgressive to get my totaled car out of the area. When I foolishly slid my car into a snowy ditch the first snow of the winter season just outside of Fostoria, Reinhart was there with roadside assistance. When I smacked my car into a deer on the 613, who helped me get back into my car when I couldn't open the driver's side door? That's right...Reinhart. So for the year and a half that I've been in Ohio, they've helped me out significantly in a timely and friendly manner. I'm not praying I get into another situation that requires them, but if I do, I hope it's somewhere close to Fostoria!

This place is just appalling to deal with. first off they are just out to take advantage of people,…read morebefore you get into a tizzy let me explain. On a dark winters night my husband was on his way to work, it had been raining for some time now, as a matter of fact it had been raining for many days. He took his normal route to work and spotted the high water sign, now mind you, My husband works third shift and it was dark, and by the time he had hit the water it was to late, the van had stalled ca-chunk-dead it was bricked. Luckily there were people home not far from where he had hit the water and a nice gentleman loaned my husband a pair of wading boots and went and got his truck and pulled him out. Now by this point unbeknownst to my husband, the nice gentleman's wife had called the sheriff to come and take care of the rest of the "situation". So Said Sheriff arrives gives my husband absolutely 0 time to call anyone and just calls Reinhart to make the tow. Now My husband had not asked for said sheriff to do so, and when Reinhart arrived my husband made sure to inform both of the gentlemen in the cab of the truck that he didn't have money for their services. Now one cannot feign stupidity here and tell me well I didn't know that meant he didn't want towed! They went ahead and put the van up on the flatbed anyhow. So my husband asked them to stop by the house so he could drop off his things and also he wanted the van dropped here. now this is where I came in. I came out side to say the least at this point I was beyond livid, and told them that what they were doing wasn't right and they knew it. That in order for me to pay this whole bill up front I was going to have to forgo buying groceries for my children and I would have to forgo my lupus medication and my fibromyalgia medication and my migraine medication. One of the "men" told me if you can't handle your finances that's your fault, yes because I went and got sick just to screw up our finances... (eye roll) So at this point I told them isn't there a payment plan we can set up then he accused me of trying not to pay my bills. That's when my father in law came out and told them that what they were trying to charge us for the tow was ridiculous and the other guy told my f-i-l to go out and buy a $65.000 rollback then you can go and charge people what ever fees you want. see what I mean just out right rude. so if you can help it please do not do business with these people.

On my initial call the customer service was respectful friendly, however we made an appointment for…read more2 days later he's a 24-hour shop I called at 7:30 this morning as he requested to get my address I texted once call three times no answer 10:30 a.m. came and went I still didn't receive a phone call. I finally contacted him he answered said he had an emergency and he forgot to call me and that he could get me later on that night. I was in need immediately at that time. Update, the owner texted me to explain his emergency, he didn't have to do it but he did. I understood completely, due to our conversation we reset the clock. I rescheduled with him.

Great service! Timely with all services that have been provided. Great mechanic. Very affordable.read more