Not a lot to compare it to, I haven't use a pet crematorium before…read more Mother-in-law-unit's 14 year old Minnie passed Thanksgiving eve. Called on Thanksgiving to their 24/7 line, they contacted me back quickly. I think the 24/7 is more for emergency euthanasia for an injured/ill animal. Person would meet me even on Thanksgiving day, but it would have to be late in the day, and neither of us thought it necessary. I put Minnie in a cooler with two bags of ice and transported her the following Friday. Operation was in a strip of small shops, nice enough, and there were no bad odors, et cetera in or out of facility. I requested a tour of the backroom and an explanation of the "cremation" process. It is not an actual "cremation" in the sense that the body is transformed by fire, but rather an accelerated decomposition process like if the body were to be buried. Price list was readily available on website as was description of process. The cremains are green in color when first removed from process tank, they apparently naturally bleach to light grey. At that point they are ground as fire-cremated cremains would be. Cremation service provided me with the cremains in a bag inside of an urn. I have not opened the urn, so I am taking this part on faith. They also provided a paw print, all given to me in a tasteful paper bag. Tjhe urn and print were included in the price of the service. Three levels of service are offered, the website and literature explain them better than I could. I felt it was a respectful and reasonable service. My sister-in-law-unit who works as a vet tech in another city felt that the pricing was very reasonable, perhaps slightly less expensive than what was available in Lakewood where she works.

Very courteous and kind very informative with our beloved furry family member. Staff let us take…read moreour time with our pet and to say good as long as we wanted.

We realized today we must euthanize our beloved kitty and thank God we chose the Animal ER care…read morefacility on North Nevada Ave. in Colo. Sprgs. We walked into the clinic on Mother's day and it was very busy but when we told the receptionist we were there to euthanize our 18 yr. old cat, we were immediately put in a private room. A gal came in right away to get the intake info and minutes after she left a tech came in to take our kitty back to get an IV put in his leg. Kitty was brought back to us and we were told to take as much time as we need to say goodbye and then push a button and the Dr. will come in and euthanize him. We said our goodbyes with lots of kisses and then Dr. Flanders [FABULOUS] came in and explained everything she was going to do which was saline first to make sure the line in his vein was clear, then propofol to relax him and then the final shot. Our sweet boy had a totally painless death. After death we were asked if we would like a paw print for no additional charge and we said yes and we were given a wonderful paw print with his name and a heart next to it. The price was very fair [$185] and I cannot recommend this clinic highly enough for their kindness, professionalism and compassion. The Bowmans

We waited hours to be seen with our 17 year old senior dog. Arrived just before 1pm. We were told…read morethere would be a shift change and more people would be arriving so we'd be seen about 2pm. Meanwhile pets were leaving and walk-ins were being seen. Not once did we get an update on our wait. I approached at 3pm and was told there was one person ahead. At 4:30 while we were the only people left in the waiting room they suggested a 10 minute drive to the ER on Rebecca St. When we arrived, we noticed another couple with their dog we saw much earlier as a walk-in at the the Nevada ER. It is now after 5pm and I'm furious my boy is put through this. No compassion!!!

Dr. Morgan was our vet for many many years. Excellent care with our 3 girls and before them was 2…read moreother little girls. He has great bed side manners and truly cares about the animals and us. This is the best Veterinary Office ever. God Bless you Dr. Morgan and staff. Brian & Cheryl Paterson

This is the second animal that I've had to bring here in "emergency" situations. Meaning I needed…read morethe same day appointment. To put it mildly, I have had some less than great experiences at the vet in my life. Every time I go to the vet, it causes me a lot of anxiety and stress because of my past experience. There's nothing as nerve-racking as second-guessing yourself on whether you need to go to a vet or you can take care of something on your own. My dog had a boo-boo, and I wasn't sure if what I did was enough or if he needed a vet appointment. He needed a vet appointment. Dr. Neimann was fabulous. She has great bedside manner, explained to me what she was seeing and thinking, and why she recommended the things that she did. They give you options of things to consider for care options, and then give you pricing before they do anything. I think the single biggest thing that stood out is that the antibiotic that he needed is really expensive if you buy it through the vet, however, it's available generically at most pharmacies. She thought about this in advance and made sure that the medication that I needed was something that I could get at a reasonable price. Her forethought to look at this before prescribing the dosage saved me something like $180. So not only did she do a great job taking care of my dog, but she gave me a lot of confidence in her abilities to take care of my pocketbook as well. Highly recommend her.

Great communication. Although of my price range, I appreciated the compassion and care via text.read more

We are so thankful that Dr. Kelly was able to provide us with so much information to make our…read moredecision less difficult. She spent 2 hours at our house. Dr. Kelly was thoughtful, professional, and so incredibly kind to Jake and to us. Her every step was made in consideration of Jake possibly being frightened and in consideration of us obviously being stressed. Jake was calm throughout and we are deeply grateful. Today is so sad, but we are comfortable that we made the best decision for our sweet Jakey. What an amazing vocation and what a beautiful way to focus on the old pets who really need help! Thank you again to Dr. Kelly and Dr. Robert Hutchinson and their entire staff!

I wouldn't go anywhere else. Period. Long, but important, story ahead…read more Our puppy had been behaving unusually for a couple weeks and our GP vet office was backed up on appointments, so we took her to an unnamed ER in COS. At the advice of three vets in a clinic that I am affiliated with in Texas, I requested that they not run bunch of expensive tests and instead START with an x-ray. After about 18 hours on a wait list, we were finally able to drive back up and get the x-ray done. I had to specifically request those images be sent to our e-mail-- again, at the advice of the vets I know in Texas. They told us that there was no blockage, no esophageal issue, and no gastrointestinal issue. We took her home and made an appointment with the GP vet for a couple weeks out. The next day, the three vets asked if they could see the images out of curiosity and that our pup was crying in pain when we touched her belly. All three of them immediately noticed that she had mega colon. She was severely impacted with poo. They were shocked that this was missed, it was glaringly obvious on the x-rays. We called Uintah (which we had been to before, and loved, but they had been too full the night we needed them) and they put us on the board and we headed that way. They were so kind to allow us to give them the images fro the night before so we didn't waste money. Every single staff member we encountered was so sweet and you could tell they genuinely love these animals. They also did not do any procedures without talking to me first and discussing costs. Dr. Glover is ABSOLUTELY INCREDIBLE. This was our second time with him treating one of our pets and we were so happy to see him. He told me that it was, in fact, mega colon and he was sorry that the other place had missed it. We talked in detail about our options, what this looked like for our tiny pup moving forward, the expectation, the costs, and what he could do to help us now. Being that it was very late and that we did not have rapid access to a GP, Dr. Glover went SO FAR BEYOND what he could have done. He provided us with mild pain meds, gastro-specific food, and lots of info for the night but then actually let us bring her back the next day in order to administer IV pain meds, fluids, and enemas in order to clean her out completely. This is NOT their standard practice, but he and the staff took her in anyway. They called me that afternoon when she was all cleared out and cleaned up, and I had a couple talks with techs and a CVA about everything happening. They did not let us leave there without every bit of info we needed, to include a list of vets that they felt would handle the condition well moving forward. Dr. Glover was kind enough to write a one-month prescription of special food while we wait to get in to a new vet. The CVA (I can't remember his name) assured me that we are always welcome to come back if we feel like something isn't right again and the sincerity behind it had me ready to cry after all the drama of those few days. I really wish they were also a GP clinic. TL;DR Dr. Glover is a phenomenal vet, and each of the staff I have dealt with there are genuinely kind and amazing people who really have the animals' best interest at heart. Out of the three ER vet clinics in COS, this is by far the most efficient. PRO TIP: Call before you go so they have a heads up.

I personally have not been impressed with this emergency vet location. Both times we have gone…read morethere, they have been unable to help us. The first time, my dog broke a toe (of course after regular vet hours). I understand that may not be considered a major emergency, but we were essentially turned away and told to take him to our regular vet without even an initial examination of his foot. Then, last night around 10:30 p.m, our dog experienced bloody diarrhea, and we rushed him to the Uintah location because it was the closest emergency vet. There was a sign on the door stating they were closing early. The doors were still open, so we went inside, only to be told they were not accepting any patients. This was an hour before their scheduled closing time. I understand that others may have had positive experiences with this location, but unfortunately, that has not been our experience. If you advertise yourself as an emergency vet, it is important to be available and prepared to accept patients during your posted business hours. In an emergency, every minute matters. Pet owners could lose precious time driving to your location, only to be turned away and forced to find another facility. Thankfully, we were able to get to the emergency vet off Nevada, where we have always received good care. I hope this location takes these concerns seriously, because pet owners need to be able to count on an emergency vet when their animals need help.

I took my 7 month old puppy here for a spay. It was 150$ less than our vet and it included pain…read moremeds and calming meds. They were very patient with my dog...she barked the whole time we were waiting and I had to carry her back to the kennel because she wouldn't walk. There was a little wait at drop off...in our case about 45 minutes, but it was well worth it to me. Would highly recommend.

I went to the clinic today for a Bortatella vaccine. The clinic assigned me a wait number of 25 and…read morewas told the clinic was currently working on #20. After 90 minutes my wife and I left. People that had numbers lower than me were still waiting to be assisted.

While I didn't use their services, they gave me my options ahead of time before they even quoted…read moretheir price. I appreciate the honesty in helping me deal with my situation.

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Just NO!! 1. They…read moreare WAY more expensive than any other per insurance 2. They are only available 7a to 4p, M-F...so you can't do anything on the weekend 3. Tried to cancel and because my husband's name is on the account and I could verify EVERYTHING, they wouldn't talk to me. Think about if you TRULY NEED per insurance. I paid more in this insurance the past year than I did for the visits (without requests for a claim on any of it). Again...JUST NO!

Avoid this pet insurance! They'll deny your claims because they expect you to do all the paperwork…read morefor them. They're lazy and wont get the documentation they expect from the vet or pet hospital. They're making it impossible to cancel the policy. No way to do it on the app and they won't do it via email. I'm to the point where I'm going to get my attorney involved.