The entire staff is wonderful. The facility is beautiful and state of the art. Great experience all…read morearound. I highly recommend. Thank you for looking after me!

Excellent optometrist! I've had issues with dry eyes and he took the time to discuss with me my…read moreconcerns and made appropriate recommendations. I also have a lot of concerns brought up to me by previous optometrists and so I had many questions. Dr. Mao took the time to answer all of my many questions, and was very patient. He appeared extremely knowledgeable and even my friend who had come with me to the appointment was very impressed by him. Also purchased glasses and frames from the attached optical store. Corrine was friendly and very flexible in helping me order frames that I had found online that were not in store. Fair pricing as well on their products!

From the owner: We are committed to progressive excellence in eye care to preserve and improve health and the…read morequality of life of your whole family. Your Vision Is Our Vision! New patients welcome.

Dr. Millar is great doctor with lots of knowledge and very helpful. I have no complaints about the…read moredoctor himself. However, his receptionist is another story. Enough to say that she has completely ruined my image of this place. I will not be going back even though I enjoyed my doctor. She can't answer a question for the life of her she just repeats you should of asked the doctor. Common a receptionist should at least have some understanding of what the doctor does that she works for. She told me that I had messed up my appointment time even though I had a voice mail confirming otherwise and never apologized. Made it out to be my fault the whole time. Then showing her annoyance said said he could get me in (lovely). The breaking point was the last visit when I went to pay for my almost 200 dollar contacts. I explained that I was financially unable to pay for the whole bill in one go and she simply said "well then come back when you have the funds". EXCUSE me .. in my line of business we would never say that to one of our members. We would work out a plan and take down a credit card number or pre-authorized cheques - this was such a joke. It's safe to say I will not be back. I will purchase elsewhere. I've experienced many people like this lady but never in the health care system. What a depressing situation.

My husband and I have been seeing Dr Bernardi for over 5 years and he is always ready for us. I…read morehave to be seen every year due to my diabetes. I saw Dr Bernardi for my regular appt and everything went well, within a couple of months I was unable to see my vision was very cloudy called the office and they got me right in. As it turned out I had cataracts on both eyes very bad, they did a referral for me and I was seen within a month and then had my surgery boy was it fast. All I can say we have nothing but good wards to say about Dr Bernardi and the staff.

It was my first visit with Dr. Bernardi. I was impressed with his knowledge of my particular…read moreissues around glaucoma and his familiarity with my opthalmologist at the Ivey Institute. The staff were courteous and efficient and I will return for follow-up appointments. As to delays patients might encounter, they could happen at any time in any medical practice. Such is the nature of the service.

This business is 180 now negative as to when Dr. Traczuk was the owner. The supporting staff are…read moreunprofessional, rude, dismissive, lies, insensitive, incompetent, snarky, lazy, and they are always right. They let you know you are wrong always and an inconvenience to them. Wrong contact lenses ordered is your fault. Billing is wrong, your fault. Adjustments is always an inconvenience now needing an appointment. They do not call to let you know glasses are in or they call close to a month. Oops your fault! Dr.Traczuck and staff was amazing and you felt that you mattered. We were there for over 30 years. The whole family. He did an awesome job. I even had his son in law as a doctor there. Now it is a horrible experience for the family. I miss Dr Traczuk. carina

Checked in, over a hour later went to the desk said typically I am here for 15 minutes, OOPs we…read moreforgot about you. Wow....that's professionalism. Then I am informed I have to pay for my service this time! Little background information I have had this test done for 20 years & has always been covered by OHIP & still is as per service ontario. So unprofessional, such an attitude, smart ass to boot. No customer service skills whatsoever. Then when I get home she has already called, no message left so I called them and said did you not hear the message? Hmmm, ya didn't leave one dumbass. She states OHIP does not cover this when you have diabetes. OMG is she messed up. See below: Does OHIP cover glaucoma testing? Medically Necessary Eye Exams Covered conditions include a range of eye-related and general health conditions, which may require regular monitoring through a yearly eye exam. The conditions OHIP covers are: Diabetes. Glaucoma. There you have it folks... Will never go back to this inefficient, incorrect information, no customer service skills business again.