We have visited Las Iguanas many times for meals, drinks before the cinema etc etc. On all of these occasions I have been impressed by the service and the food and given high star ratings. Unfortunately, this time things went downhill. Not the service, which was exemplary. The food was, once again, of high standard. But...........
I had booked, a number of weeks prior, a table for St. Valentines Day. The booking requested a £10 pp reservation fee to be paid. This I did by popping in one lunch time. No problem, they have to make sure of numbers, I assumed.
On the evening we arrived and were shown to a tiny table. I asked if we could have a larger table or, preferably, a booth. I was told they were all reserved. I had booked about four weeks ago???? I will say that during the evening at least one couple arrived without a booking and were shown to a booth. The table was, as I say, tiny. OK if you were having a drink and a plate of food. We had fours cocktails, two plates and four tapas plates balanced on that table. Really did take the enjoyment away. I wont say what would happen if a couple ordered two fajitas meals. Impossible to eat it. An order for a specific cocktail was met by sorry we don't have any of ??????. Irish coffee, sorry we don't have any cream. Then when the bill arrived no where to be seen was the £20 deposit. When queried I was told it would be paid back onto my credit card used to pay it???? I paid cash.
All in all a totally ruined St. Valentines evening. As the saying goes 'a bad day in the office'.
However, it doesn't change my overall thoughts about Las Iguanas. We will be back but, on this occasion, two stars only for the service provided by the girls and the food delivered. read more