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Larry's Variety

4.0 (1 review)
Closed • 9:00 am - 5:00 pm

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11 years ago

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Stevens B J Furniture & Appliance - You can clearly see the damage along the edge from people being on this bed and the top edge which is not pictured is also discolored.

Stevens B J Furniture & Appliance

(1 review)

We went to BJ Stevens on June 20, 2020 to purchase a new bed. We had been there a couple times…read moreprior and spoke with Barry Stevens and promised him our business when we were ready. We always try to support local. On June 20, 2020 we arrived and there was only one salesperson working and no other office staff, etc in the building. We asked if he was the only person available or if Barry was there. Baron, the salesman said Barry had been out for months due to the Covid-19 pandemic because he has COPD. We looked at beds, bedroom furniture sets and loveseats with Baron. We discussed many different beds and finally decided on one and also a head/foot board. We also looked at color swatches for the loveseat and told him we would decide later and come back as there was another couple waiting and we were undecided. We made sure that the price was the same even if we chose a different color swatch and discussed how we would NEVER purchase used furniture. When our bed set was delivered we had them take our old mattress away as we have always been used to doing. Once we got the bed frame fully assembled we unwrapped the box springs and put it on the frame then began to unwrap the mattress. It was then that we discovered that the protective plastic cover had already been opened and taped back shut. We were not happy but once we began to pull it down we were horrified to find a dirty edge with indentations in the mattress side. We barely pulled the plastic down and could easily see this. I have attached photos. We drove to the store immediately which is only about ten minutes away from our home. The sales person Baron had been one of the men that delivered the mattress to our home and was still out on deliveries. The lady that we spoke with called Baron and the owner and said she was not sure why we were delivered a used, floor model but that they would get it picked up the next morning, deliver the four pillows that they did not deliver initially and let us know when our bed would be in as she could not find the order in the computer. We asked if it had already been ordered and was told yes but she could not get in the computer to see when it would arrive but that Baron would when he was back in the store and they would let us know when they picked up their floor model the next morning. We were okay with that and left expecting that to happen. The next morning instead of coming to pick up their floor model we were called by Bryan Stevens who identified himself to us as "the fucking owner" twice and told us he was cussing us because his salesman told him we cussed him when he called to reschedule the original delivery day from Tuesday to Wednesday. That is an utter lie and we told him that. We also said that did not justify his behavior and that we were never told that we would be getting a used, floor model and he said we were knew and there was a sign posted clearly saying "one and only". We never saw that sign and even if there was one, they set these up as bedroom sets with all types of tags for the furniture etc. and we would not have known what that was referring to. We told him we were never asked about buying a used bed and we did not even think that was legal. At that point he hung up. We called the police who went and picked up two of the four pillows we were supposed to get and a ban order from BJ Stevens. We have filed a complaint with the Dept of Ag and Consumer Services and NC Consumer Complaints. We contacted Sealy and they phoned them and that ended in the same result. They told the Sealy Rep that their sales person told us we were buying a used, floor model bed which is another lie but they admitted to her that they did NOT tell us the warranty is also forfeited and void on a floor model bed because THEY DID NOT KNOW that themselves. The Sealy Rep is the one that told us there is no warranty as well. Apparently they do not need to put this in writing and have you sign it, they can just claim they told you. My husband and I both have arthritis and are in so much pain from being stuck to having nothing but a loveseat recliner to sleep on. These people were paid in full immediately by debit card in good faith to deliver us a brand new bed and they did NOT deliver and now refuse to refund our money so we can buy one elsewhere. NEVER buy from this BJ Stevens company. Any concern for their community and customers they had while Barry was at the helm is gone!

Larry's Variety - furniture - Updated May 2026

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