I met Joel in 2020 during the pandemic. He is amazing, easy to talk to and trustworthy. I felt safe…read moreand comfortable in discussing my goals. He's amazing!

Let me start off by saying, me and my wife hand picked Joel based off of his amazing Yelp reviews,…read moremaybe that was our mistake. We reached out to him with a few places that we wanted to see. He got back to us in a timely manner and told us there were no showings yet for some of the homes. We sent him some more that we wanted to see, and Sunday was our first time meeting him in person. We met him at a new construction build, and me and my wife were pretty excited. Yes, we were three minutes late, we can take responsibility for that. We got out the car and approached Joel, who was waiting by the front. Mind you this is our first time meeting, and he never formally introduced himself. He said our names to make sure it was us, but that was it. There was no "Hi, nice to meet you," or "Hi, how are you, I'm Joel." It seemed as if he didn't care who we were and that we were going to be his clients. We never had a formal sit down to discuss the process, what we were looking for, or asked if we had any questions. We never even got a business card from him, but he was sure quick to leave them at every place we saw. Once we started viewing the homes, me and my spouse were talking amongst ourselves about the things we liked and didn't like. We aren't picky but we would like a few things. He never asked what we wanted or did we like any of the properties. Once we found one that property that he suggested, he didn't even ask how we liked it. He just told us the next step is to put our names on the list and fill out the required paperwork. He definitely wasn't big on small talk at all. It seemed as if he just wanted to get rid of us, and he had other places to be. He didn't even TRY to get to know us personally. If you can't build rapport with your clients, why should the clients trust you enough to buy a home with you? First impressions are everything and this first impression sucked. While we were looking at one property that we really liked, the sales rep was in the office with another client after we came back. Joel told us we could go see the other model while we waited. We came back and he was having a long conversation with another realtor there. He saw us and continued on with his conversation. He never asked us how we liked that one or what we thought. Just kept talking away and never said a word to us. He talked to this guy more than he talked to us! At the end of this visit, Joel said the next step is to fill out the paperwork to get on the list with the builder and then he said goodbye. Excuse me but how did YOU know we really even liked the place? Don't think you're about to get a pay out for 5 minutes of work. If we are going to have to know you for the next 6 months while waiting for the home to be built, you better treat us like you give a crap about us. Let me tell you, Joel suggested ONE property to us. He never sent a list of other available listings or did any of the leg work. We found the places and all he did was meet us there. We didn't have any appointments or anything. The people in the sales offices spoke to us more than he did. We don't need a "communicator," we can talk to people ourselves. I even waited to tour places, so that Joel could receive the commission, because a realtor needed to be present on the first visit. He didn't talk about any of the properties or what was included. I'll say this, there's many real estate agents in the area, we definitely don't need you if you don't care. This was going to be a for sure sale using the VA loan, but someone else will meet our needs. We are also NOT first time home owners, so we do know what to expect when it comes to a realtor and what good customer service is. Would not recommend him, unless you're searching for your second million dollar home in the Inland Empire. He just wants the easy money and does not care about the client. S/N: Attached is a text from Joel, in case he tries to dispute us ever working together.

I would not suggest using these two to buy your next home. After trying to negotiate several…read morerepairs to purchase a home these two refused to fix any of the many problems in the home. Once they received the appraisal (that I paid for) and realized the home was worth more than what we agreed on, they updated the listing 30k higher and removed the pending status. I would definitely find sellers that are honest and not people that are unreasonable and just in it for the profit.

I had doubts when selling my house for the fact it needed some repairs. Sahar knew how to handle…read moreand work with the sale of my property. She worked with me giving me different options. In the long run my house sold and she did a amazing job with communication with me. What I like the most she was pretty much available 24 seven for us. Thank you very much. Good job.

I'm convinced that Brenda Geraci is the best real estate agent in Covina! We were somewhat in a…read morebind. My mother's health was ailing, and we needed to get her into an assisted living home ASAP. To do so, we needed to sell her house. It was November (with December rapidly approaching), and time was of the essence. I researched the top agents in the Covina area. Narrowed it down to the top 3 and interviewed the top two over the course of two days. We chose Brenda based on her professionalism, warm demeanor, and market knowledge. We hired Brenda on a Monday, she had the photographer at my mom's house on Tuesday, listed her house on Wednesday, and we received our first offer on Friday. We allowed realtors/potential buyers to view her house over the weekend and accepted an offer on Monday. The craziest part about it was that Brenda's daughter was getting married that same Saturday we allowed agents/buyers in. She didn't skip a beat. It was miraculous! This was the first time I've ever sold a home, so I was very nervous. Though she had her own distractions in life, she didn't break stride. Brenda held my hand throughout the entire process and ensured my mom was taken care of as well (giving us referrals for movers, cleaners, etc.). If you're like me, over-researching realtors, STOP. Save yourself the time and go with Brenda!

Brenda will bring quality options only, so you can trust you're getting a good home when you work…read morewith her. Her knowledge of the areas all over the IE brought options that fit the needs of what community we might want to be a part of. Besides being intelligent, Brenda is very professional and so kind and friendly. This is someone you want to work with!

I cannot recommend highly enough. Even though I decided to hold off on selling due to personal…read morefinancial situation. The service and care I received from Erika and David are exceptional. Most agents only care about the sale, but they truly care about what is best for me. When I was going though a nightmare eviction and didn't even have possession of my own house yet, they were there. They listened to my worries and showed genuine concern for my situation before there was even a house to sell. That kind of heart is very rare to find. Once I finally got the house back, they guided me through every step of repairing the damage that the renters left behind. They are so serious about their work. They are punctual, they keep every single promise, they do things the right way. Even though I have decided to hold off on selling right now because many personal uncertainties, I feel so grateful for their guidance. Their personality, their caring nature, and their professionalism really stand out. I will go back to them without any doubt the moment I am ready to sell. Thank you Erika and David truly from my heart.

After searching through yelp and google, we decided to give Erika Shinzato a chance at selling our…read morehome based on her many positive reviews. She and her husband David were both amazing and professional from the get go. She sold our +$1M home in 7 days with multiple offers. Their marketing, photography, advice, and guidance through my home selling process made everything a breeze. I would not hesitate to recommend Erika and David to anyone. I would give her 6 stars if I could. Great job!

My family and I needed an experienced realtor that could navigate the potential twists and turns of…read moremy grandfather's trust. Meridox turned out to be the best choice we could have made. Trung and Linh were consistent with their communications with us and kept us informed on all aspects of the listing, negotiations, and escrow processes. From our first meeting, they were well prepared and did their homework. Comps and initial estimates were extremely helpful. The most impressive aspect of their services was the negotiations, with multiple offers received, Meridox carefully orchestrated another round of bidding, culminating in us receiving the highest and best offer. Disclosures, paperwork, and escrow were a breeze. I would highly recommend their professional services to friends and family, and I would use them again in a heartbeat!

I thought I would never end up buying a house...so when I found my dream home just randomly driving…read moreby one day, I realized I didn't have any knowledge of how the process work. While my parents introduced me to a family friend who was a real estate agent, I had no idea how to go about finding a loan officer! After digging through Yelp/Google, I stumbled upon Meridox Mortgage that had stellar reviews and took a chance. I called Meridox and was put in touch with Trung Tran. I let him know that I didn't have any knowledge of how the house-buying process works, but he was incredibly supportive and assured me he would walk me through every step. Shortly after we finished talking on the phone, he sent me a list of items to provide for the pre-approval letter. Trung's turnaround was quick. I sent him my information in the evening and got the letter the next morning. My real estate agent used this letter to draft the offer...it was accepted! After my offer was accepted, the rest of the process was somewhat nebulous, but my real estate agent worked closely with Trung to help me through. Trung was with me every step of the way. He patiently explained how my monthly mortgage payment and closing costs were calculated and even helped me negotiate a home insurance offer. He even kept a close eye on the market and advised me when I should lock in the rate. I thought home buying would be more stressful, but it wasn't as bad as I thought because Trung made every step clear and was very on top of deadlines. From pre-approval to loan closing, it took just one month! Thank you Trung for being so diligent and patient in helping me secure my dream home! Trung was also very proactive in reaching out to me a few months later when interest rates dropped by about 1%. I had the honor of working with Trung again for my refinance, and it was also efficient and painless! I recommended Trung to my coworker recently when she was looking to buy a condo. Highly recommended to anyone who is in a market for a house to look into Meridox!! Thanks again for your hard work, Trung!!!

As a mortgage loan processor, I see the 'behind the scenes'…read moreof real estate every day, so l have very high standards for who I work with. John Aguirre and his team exceeded all of them. John is a true professional, and his assistant Johnny was absolutely amazing. Selling a home can get crazy, but they stayed completely on top of everything. They were incredibly patient and outgoing, answering my questions at all hours and making me feel comfortable sharing every thought or concern I had. They don't just handle the transaction; they take the time to build a real relationship. If you want a team that is responsive, knowledgeable, and genuinely great to work with, I can't recommend the John Aguirre Team enough!

John and Johnny have been a great duo for tenant placement. We've owned this property for several…read moreyears and have worked with many realtors, but this team has by far been the most professional experience we've had in the area. Their communication is timely without needing constant follow-up, and they move with a real sense of urgency. Whether it's a quick group chat update or hopping on a phone call, they are always responsive, organized, and easy to work with. Overall, just an excellent experience from start to finish. We will absolutely be return customers!

We worked with Oscar Chen during a highly competitive market with over 20 offers on the home we…read morewanted. His negotiation skills and market knowledge were outstanding. Oscar advised us strategically, helped us write a strong but safe offer, and ultimately won us the property without overpaying. Communication was exceptional -- fast responses, clear explanations, and proactive updates. He connected us with great inspectors and lenders, making the entire escrow process smooth and stress-free. A truly top-tier agent. Highly recommend Oscar Chen for both buyers and sellers looking for someone reliable, experienced, and results-driven.

Working with Oscar was an amazing experience. From our first conversation, he was professional,…read moreapproachable, and always had my best interests at heart. He was extremely attentive to my requests and explained every step of the process clearly. He responds to my questions even with the amount of tasks he has. His market knowledge and attention to detail made me feel extremely supported as a first time buyer. What impressed me the most was how much Oscar genuinely cared. He treated the whole process as if it were his own, always going above and beyond to make sure everything went smoothly. Communication was quick and straightforward. Thanks to his dedication, I was able to secure my dream home at a very desirable price. I would highly recommend Oscar Chen to anyone looking to buy or sell their home. He is knowledgeable, reliable, and truly committed to his clients' success. You'll be in excellent hands with Oscar!

I was very pleased with Jennifer. She was helpful and knowledgeable with the sale of my father's…read morehome. I would recommend her without hesitation!

Jennifer was very helpful and resourceful from the beginning. She listened very carefully to my…read moreconcerns and gave some great advice. She was not pressuring to sign anything but still provided great insight on home values when I asked her. Really appreciated her service!