I was returning a number of items, Laptop direct give me their old address, items were lost/stolen and no refund given. Avoid Laptops direct at all costs. read more

Good prices but terrible customer services - Avoid. Wish I had read the online reviews before using, particularly regarding unreliable deliveries. Ordered next day delivery and called to ensure the order would go through but it didn't. The following week it still hadn't arrived and I was told it wouldn't arrive until the end of the month and that I should cancel that order and re-order fro next day delivery. Still didn't arrive next day but they didn't cancel the order so was eventually left with two devices. They wouldn't take one back and so am left £700 out of pocket with a second laptop I never wanted. Have spent hours on the phone trying to sort out with customer services - complete waste of time. read more

How this company can still be trading... How this company can still be trading is beyond me. I ordered an in stock laptop for next day delivery and even got an email saying it was out for delivery. 4 days later no laptop. Called them to cancel order, they said OK I would get refund in 3-5 working days. 8 working days, no refund. Called again and was told a error was made by them and they had to wait for the laptop to be returned so they could check it was in good order before issuing refund....I hadn't recieved any laptop! AAAAGH! Now they say could be up to 28 days before I get refund. Have raised dispute with credit card company. Avoid them like the plague. read more

*BUY ELSEWHERE* I ordered a Blackberry Key 2 from this company and paid immediately in order to guarantee delivery on the next working day, before I flew abroad. I received an e-mail confirming my order and the delivery date. Later the same day, I received a second e-mail stating that the phone would not be delivered for five days. In outrage, I contacted the company and, after speaking to two different customer service advisers who told me initially that there were NO managers to whom I could speak, informed me that there was NO STOCK of the Blackberry Key 2 at the company. Having wasted hours when I could have purchased the phone elsewhere and being left with no option other than to borrow a mobile phone from a family member, I would recommend that you take your custom to a different - and far more honest - vendor. I wish that I had done so. read more

I had to lodge a complaint with the online dispute resolution platform of ECCIreland.ie because Laptops Direct UK aka Buy It Direct will not honor the paid for warranty I got with the laptop in August '16 or recognise my rights under EU legislation. They refuse to replace, repair or refund my laptop after their technician failed to identity a fault and yet all I get is a black screen with 'no harddrive found' it's only 4 months old and rendered useless. They either have incompetent technicians or are operate very shady policies, I suspect both as I lodged a complaint with the ombudsman and he said they do not co-operate with them and that he could not help me. DO NOT BUY FROM HERE YOU WILL HAVE NO PEACE OF MIND WITH YOUR PURCHASE. read more

I wanted to buy 2 laptops for my sons, and after much looking around I thought that I may have found a solution. It appeared that I had found 2 of the items that I wanted. They were refurb items, so I sent them a message asking if the items were in fact in stock, and asked the condition, as making a purchase for this price was a bit nerve racking. (£1600 for 2 laptops isnt exactly a minor purchase!) If I am going to be spending that price on refurbed items, I want to know that everything is on the up and up. Well, a few days later and no response, the price on these items suddenly went up by £50 per item. It was at this point, my gut feeling was not to bother going forward with these guys, as a lack of reply in my mind does not give me any positive thoughts on how I would be treated as a customer. Well done guys, due to your lack of initial point of contact, I have taken my business somewhere else. read more

After placing my order I called customer services to find out when the laptops would arrive as I didn't recieve the usual confirmation email. They told my the courier service would contact me, THEY DIDN'T. They tried to deliver twice on one day and didn't think to contact me on the phone numbers I gave during the order form. I resheduled for the following day and took THE FIRST DAY OFF WORK to wait, and wait I did. All day and no package or call from customer services to explain. I rescheduled again and took THE SECOND DAY OFF WORK. That morning I rang customer services who couldn't tell me why the parcel hadn't arrived but I was ASSURED it would arrive that day. I rang again at lunch and was told my order was 'on the road' and 'just around the corner'. It didn't arrive so I rang customer services and made them reschedule for that day and took THE THIRD DAY OFF WORK and waited, calling again at lunch and luckily the laptops arrived late that evening. I posted my complaint on their website and was 'awarded' a refund of my delievery charge of around £5... I made a second complaint that I had three days off work, a huge phone bill and four days of stress to be compensated for. I recieved a voicemail while at work TWO WEEKS LATER saying they would try to call again. THEY DIDN'T! So after giving them a week I rang them and was told that all the complaints handlers were 'in a meeting' and that I would be called the following day, guess what...NO CALL! So I called the next day and spoke with the head of complaints. She DIDN'T LISTEN, SPOKE OVER ME and told me I would not get anymore refunds and HUNG UP ON ME! At first I thought the signal on my mobile might have dropped out at work but she didn't attempt to call back and my phone was showing full signal! I AM DISGUSTED WITH THIS COMPANY! read more

I recently purchase an ACER ASPIRE P.O.# LD7274738 Sales Order # 34217146 Account # ROY2080 Invoice # 57031497. At the same time a purchased a 3 Year Total Warranty Extension. I have never received any information on how to use this warranty should I require to use it in the future. Will you please let me know in simple language how I can do this. I am an 85 year old Chelsea Pensioner so please use words of one syllable so that I can easily under stand the process for contacting the Warranty personnel. I am finding the Computer excellent to use. Delivery was excellent and everything worked out as per the arrangements. It has good clear viewing even for myself with limited vision. I have had no problems to date and have already recommended your company to two of my friends. sincerely, John R. McNaughton read more

BEWARE: When you purchase an item online, you are less likely to receive satisfactory after-sales service when a problem occurs. Believe me, you are better off buying from a local authorised computer hardware sales centre for a little more money. Buying locally from a reputable agent, even if it means driving an hour each way, you will save time, money and peace of mind. Laptops Direct attempted to provide a good product and after sales service, however they have failed miserably handling our son's recharging problem with his "as new, Grade A1" ASUS X501A Laptop when it would not recharge on several occasions over a two-week interval this past January. Since we purchased an extended warranty for this possibility, we sent the laptop and a letter explaining the intermittent recharging fault to LD for diagnosis and repair prior to the warranty expiring in April 2015. The laptop was expressed couriered at a cost of 20 Euro and delivered on 19/2 @2:32PM. On 21/2, LD emailed acknowledging receipt, and on 26/2 another email stating: "Our system is stating your laptop was tested and they was no fault found to the unit. Can you please advise on the full fault information so we can look in to this for you" Evidently, they did not read my accompanying letter explaining the problem. I called their UK facilities on the 26th. Naturally, the automated phone queue system eventually connected my call to another customer service person whom read to me a script for my case file 77196922. I asked, if the same problem reoccurs after the extended warranty expires in April, will I be covered? I was told someone would be back to me about the warranty. LD did not respond to my warranty query which I also put in writing on 26/2 and 3/3. On 3/3, LD called my home after 5PM and left a long, inaudible voice mail message on a poor connection. Thoroughly disgusted, I waited before renewing contact to learn if they shipped my son's laptop back after claiming not to finding fault, and if they would provide an extended warranty for the internal recharging components only. Today, 6/3, Buy It Direct called. I thanked LD for returning the laptop which was received earlier in the day and asked about extending the warranty. The laptop was returned without any written replies to my service or warranty questions. When pressed, Trisha, answered my request concerning covering the repairs if the recharging system fails outside the terms of the warranty. I was told NO after waiting for Trisha to speak with the repair technicians manger, and then having to listen to a lengthy description of how much time LD techs spent not finding a fault. I have prolonged this headache to WARN others of the risk of buying from Laptops / Buy it Direct. If their techs claim no problem exist, they may not cover your problem either when your warranty expires. Buy locally, so you may avoid the nightmare my son and I have experienced. read more

Happy to take my money, but sent the wrong item. As I ordered over the phone, they said that the spec of the laptop was not mentioned in the order and to hear the recorded conversation I would have to send a £10 cheque (who uses cheques these days?) Gave up and asked for a refund, but £30 worse off as they wouldn't refund postage and charged me for returning the item.If ordering by phone - beware as they will try to fob you off with inferior product. read more

A disaster of a company! Saw a good monitor screen on laptopsdirect.ie (same company!). Price was at €250.97 with the option of being able to get £15 off by subscribing to Which? for the cost of £1 with order over £250. Did so, and shouldn't have... As soon as I did, the price on the website changed to €249.97!!! €1 was taking out of my account from Which? and I managed to contact them to get the membership cancelled. Hopefully, nothing will be taking out next month... Customer service from Ireland was rude and couldn't help, not even after that mad story, the manager had a meeting at the time of course, the price couldn't be over write if I was to make the order over the phone and they hang up on me as the conversation was getting nowhere apparently. I used to work as a customer service call agent, all the above is wrong... Then, choose the cheapest thing I could buy to get to the €250 and use my €15 voucher. On the product page, the postage estimation with my postcode gave me lots of choices including one for free (not in a hurry!) but when placing the order, got the choice between €11.30 or €16.99... And it just wouldn't work! So got to Amazon.co.uk, got my product for €10 more expensive but a guarantee of delivery, exchange and a trusted and good customer service! My ADVICE? Laptops Direct TO AVOID ABSOLUTELY!!!!!!! read more