Great experience purchasing my next piano thru Caruso Piano Gallery in New London, CT I could not…read morefind what I was looking for locally, so I began my online research and found it at Caruso. For the first time in my life I would consider purchasing a refurbished 1974 Yamaha 48" U1 Black Satin piano 1900 miles away. WOW. I wasn't sure I could do this, but proceeded after reading many great reviews and the four star reconditioning service with 21 point certification offered by Caruso. This included full cabinet restoration as well in black satin. And, after visiting with Richard Caruso thru phone calls and emails, I was sent a video demonstration made by one of their pianist of two I could choose from. I also chose the Piano Life Saver (humidity control) system to be installed by Caruso as well. So, my choice was made, the LS system installed and piano prepped for shipping. Thus, we started the process of long-haul from New London, CT to Denver, CO. After a delay in trucking service availability from New London to its first destination in Kentucky, the Caruso company decided to deliver a load there themselves. Once in Kentucky, my piano was in storage for a short while before it began its journey to Denver. Once in Denver, Caruso suggested delivery to my city of Colorado Springs using Keyboard Carriers. Working with Brittany Caruso, the whole process was flawless. My piano arrived at Keyboard Carriers in perfect condition and after a short wait they were able to deliver to my home. This was an experience that I would do again and I highly recommend working with the Caruso family. Thank you, CPG! My journey began on June 6, 2022 with delivery to my home on August 2, 2022 (not bad at all for a Summer delivery with long-haul shortages) Photos of my new beauty are below.

Purchasing a piano is, for most people, a once in a lifetime occurrence. So it becomes even more…read moreimportant that the store that you make this buying decision meets all of your needs- an adequate inventory of a variety of pianos, knowledgeable and professional sales staff, and a reputation for years of quality sales and service. Caruso's Piano Gallery meets all of the above criteria! Caruso's has a nice inventory of pianos, both uprights and grands. And most major brands are represented- Steinway, Yamaha, Bosendorfer, Baldwin, etc. They have both new and pre-owned models. The showroom is nicely laid out, and encourages you to sit down and try the pianos out. The sales people are attentive but not intrusive- if you ask for assistance they are more than happy to help, but if you wish to be left alone to experiment, they are just as glad to do that also. They are knowledgeable on the idiosyncrasies of the piano brands, but encourage you to decide which piano suits your taste the best. Pricing is competitive- in fact, it appears that their prices are better than some other stores. They offer financing and flexible payment options. Local delivery is included in the price, and delivery can be scheduled for as little as a few days out. I highly recommend Caruso's if you are looking for a piano. You can be assured that you will receive great service, as well as a great piano!

Very professional and knowledgeable. Piano sounds great after tuning. He was very attentive to the…read morepiano and made recommendations on how to keep it in top condition. Extremely punctual and up front about what he was doing and the prices. Easy to work with and very pleasant. The website makes it easy to book appointments and sends appointment reminders. I take that for granted in many other services, but most other piano services are behind. It was a nice surprise!

Our first piano tuning on our 100 year old Steinert baby grand was phenomenal!…read more Quality - Ben took the time needed to tune the piano and voice the specific hammers making the piano sing again. Almost bringing my wife and I back to the day we purchased the piano last year. As we only knew our piano was partially rebuilt 10 years ago, I also took the time to get Ben's opinion and he seemed really knowledgeable and appreciated the resources the previous owner put into the instrument. Price - Do I wish I could get more bang for my buck? Yes, but that's with everything I buy. After checking with a couple of places I settled with Ben because of the positive reviews along with his price point. Punctuality - I loved his no window appointment. Ben showed up exactly when I booked the appointment. Professionalism - Overall, I got a great understanding of our Steinert and where we want it to be in terms of play-ability in the near future. It was a pleasure to speak with Ben speak with and wished I had more money to have him "go thru" the piano. I did not feel pressured into any additional services which felt great. I honestly can't wait until the next appointment so he can further improve the condition of the piano.

Tom was so prompt getting back to me right away and recommending Greg Cole to do the timing as I…read morethought I needed a big repair done from a recent move before I had the piano tuned. Greg was also prompt-fit me right into his schedule and even showed up early at my request. He quickly and easily fixed what I feared would be a big job and then expertly tuned the piano back to perfect pitch!

The best. Tom is not only an excellent tuner - highly skilled, precise, thorough, and efficient -…read morebut also deeply knowledgeable about piano mechanics, construction, and history. I greatly enjoyed our conversation as he set to work. He completed his standard twice-over tuning in good time. Our piano sounds better than ever.

Levi tuned up our piano and showed us some problems. We selected him to return to make repairs. He…read moreis very knowledgeable, through, and deligent in his work. Highly reccommend Hammerandkeytuning.com !

From the owner: Experience your piano at it's best with our expert piano tuning and repair service. Now servicing…read moreall of Connecticut.