I had Lapointe insurance as my 1st insurance company with my house I bought in August of 2024, never had an issue. I've seen other posts saying leaving this company is quite the hassle but I recently bundled my home and auto with liberty mutual and when I cancelled my insurance I had little to no issue, only thing was on my end (I'm horrible at checking my emails) as I forgot to sign the cancellation paperwork. Very afforadable, if I didn't find cheaper with bundling I'd likely still have this home insurance! read more

Do Not Use - Extremely Poor Service I have email proof that Lapointe Insurance promised a check in the mail wouldn't be cashed, yet they cashed it anyway. This company increased my premiums four years in a row, and for three of those years, they were charging me the wrong price on one of my rental properties. When I requested a refund, I was given the runaround and no clear resolution. I strongly advise staying away from this company. Their lack of honesty and poor customer service make them completely unreliable. read more

Lapointe Insurance - Home & Rental Insurance Near Me - Fall River, Massachusetts

Horrible!!!! Almost impossible to get any service. I had all my business insurances with Lapoint, by the end of the summer, I will have none with them. read more

Terrible in communication simply because they know that your policy is not going to be reinstated because the premium went up. And they provide higher quotes them any other agency without explanation. read more

These people do not help and do not return calls. They say they will contact you with information and they don't.

Terrible terrible insurance company that will lie to you, get you to buy the wrong policy, write it incorrectly then leave you unable to cash a check for a claim worth $15k just to keep $ in Their pockets. They are ignorant and change policies without proper notification. I've been trying to get workers paid for over a year because of these people and they are no help. I now have to invest in lawyers to help get payments through for the claims. Terrible insurance company! Do NOT use them for homeowners or condo insurance. They are liars and provide misinformation to get you to buy their policies. read more

John Lapointe, Amy Ferreira & Suzette Moniz were all fabulous from start to finish with me and my wife's flood & homeowners insurance policy. One of the things I like most about this staff is they treat you like humans and not just another "Number in line". John LaPointe came highly recommended by Salem Five and they couldn't have been more spot on with him and the rest of the staff. I will recommend all future business and clients to them for any insurance needs. Thanks again, team! Signed, One happy customer :) read more

I trust Lapointe Insurance with all of my personal and business insurance. John and Karen are truly amazing and answer all the questions that we have. No other insurance company has been able to give us the same level of customer service. Would highly recommend. read more

Customer service has gone down hill over the last year. They are constantly screwing up my policy and I found out one of my kids was not on my policy even though she should have been. I was in the middle of having my insurance quoted out and then they dropped the ball leaving me no time to look at my options. Called in to have them quote some other stuff and got no response as well. After 5 years I have begun pulling my policies out of there as they are ready for renewal. read more

I went with this insurance agency because it's located close to my home. Initially it was not too difficult to get the auto insurance set up. There were a few mishaps, they gave me the wrong fax number and another wrong number. The insurance was overpriced and when it came to canceling the policy I had difficulty getting in touch with anybody. Eventually I contacted the insurance carrier directly. They assured me everything was all set. Two days later I got two separate bills, for different amounts, reinstating the policy. I called the agency and spoke with a very rude woman. She was sighing because I was asking questions and I wasn't very happy about the situation. Horrible customer service. I would never recommend this business. There are plenty of other insurance agencies around who treat there customers respectfully. read more