We have lived at Lanier Village Estates for over 4 years. The residents and the staff are helpful , warm and welcoming. The levels of care include independent living, memory care, nursing care and assisted living. Staff at all levels get good reviews by residents. There are numerous staff sponsored and resident driven activities. OVerall we are very happy that we moved here read more

My parents have been here for some time. In 2012 in an apartment things were great. As already posted, by 2017 things were in decline. By 2020 it was turning into an "abandon ship." Now, it's "call the rescue squad - go to the hospital" if they have a bump or bruise. The "medical care" that was such a large portion of the entry fee does not exist at all. Indeed, the staff, if anyone is there at all, push residents into the "assisted living" before they need to go and then out the door into a tiny hospital room in their "skilled nursing" if they ask for assistance more than a couple of times a month. It's more like a medicaid nursing facility than a retirement community. Dee nailed it - expensive, controlling but also not really caring about anything but continued expansion and the money. This is not a good place. read more

My mom used to love it here. In 8 years it has really gone down. Very controlling and domineering, feels more like a home and less like independent living. No refunds! Expensive and controlling.... keep looking for a nice place with compassionate management for your loved one, this is not it. read more

My parent lived here for 10 years. Multiple things happened over the ten years at Lanier Village Estates. He/she has had very bad knees which Progressivey got worse while he/she lived at LVE. I asked multiple times if his/her parking space could be moved closer, always to be told (2 or 3 times) that they would "look into it". At one point no one seemed to know who to talk to about parking spaces. Seemed very disorganized.. He/she developed Covid January 2021. This experience was a nightmare. We would call, leave messages, write e mails, etc to nurses and administration and got no responses about him/her. He/she laid in his/her apartment for almost two weeks with no help and only a sign on the door and a huge trash can in front of it. The dining staff did bring him/her meals (thank goodness). Our parent was so weak and couldn't even get out of bed. Finally after around 2 weeks (and multiple phone calls by us.) They came and took him/her to the nursing home where again, we had no communication about his/her condition for 2 more weeks. (4 weeks in all). After the whole Covid experience, we discovered that someone did not file his/her prescriptions through Medicare/insurance. His/Her prescriptions were sitting in the apartment, but they ordered new, which left a huge bill for prescriptions during that time. We called and our parent called for months trying to get this straightened out with no resolution. After this whole experience, we decided it was best to move our parent to an entirely new facility. We considered moving him/her to another ACTS facility. We were even told that the process needed to begin with the administrators of each facility. Our parent even contacted both facilities to start the transfer process. He/she never got a response from either facility. So, we decided it was best to leave ACTS completely. Once notice was given about him/her moving out, no one even contacted him/her about procedures(keys, apartment, meal cards, goodbye,etc) to leave. Ironically two ladies from the administration office came by in the middle of moving day. Our parent didn't know either one of them. First time our parent had even seen someone (on the hall in front of the apartment) from the administration office in 10 years of living there. Our take is that they want your huge chunk of money up front, but after it is paid, you're pretty much on your own. The food workers, maintenance, and security all seem to have their act together. The landscaping went downhill for about a year, but is finally improving. Best of luck (and do your research) if you are considering moving a parent into LVE. read more

As a long-time resident I can recommend Lanier Village Estates. We have had problems with management in Pennsylvania not supporting local staff and leadership so food quality has suffered in the last several years and there is a very high turnover in support staff. There has also been a unprecedented increase in mid level managers which has increased our fees. But we have a new Director starting in August 2017 who is a personable and excellent leader. We hope this important change will turn things around and the head office of ACTS will place more money in front-line service personnel and less in adding more layers of mid level management. While a bit more expensive than other options, the facilities, the camaraderie of residents, and the atmosphere of fellowship is stronger here than many other places. read more