I did some research on various otologists in Seattle before finding Dr Schwartz. I'm glad I did. Dr…read moreSchwartz was patient, analytical, and explained the problem and treatment options thoroughly. The Listen for Life Center at Virginia Mason seems pretty well run in general, as well.

I straddled the gray area of meeting the threshold for cochlear implantation for a couple years,…read moreand I was frustrated beyond belief that I wasn't getting the help I needed. During one such visit when I missed qualifying for the CI by a hair, Dr. Schwartz met with me for an hour to talk about my health history and life in general. I knew he really wanted to help me, and I couldn't believe that he cared that much. When I finally qualified for the CI, he was informative and honest about the side-effects to look out for. The surgery was easy. He didn't need to shave my head, and he didn't leave a big scar. Dr. Schwartz used wax on the cut, so I was able to wash my hair the next morning. I've heard from others with CI's that they had to wait a week or longer to wash their hair. My activation was six days after the surgery, not the usual two weeks!! I'm so very grateful for all he did. I hear great now.

I give Dr. Chad Ruffin, ENT, the very highest marks. He has helped me enormously with my vertigo…read moreand dizziness symptoms, and is monitoring minor hearing loss. He was able to get me in fast when other doctors told me (without caring) that the earliest they could see me was months away. He was very professional, explained things well, and most importantly gave me the care I needed to resolve my problem. Top marks to Dr. Ruffin.

ENT is great for cochlear implants. Very pleasant just the wrong physician for me. Originally I…read morehad choked on a chicken bone at a fast food joint. The bone remained stuck for 5 months. He did not even scope my throat to look for damage. Dr. Ruffin went down the nare that did not have sinus surgery and told me I had never had surgery 10 years ago.

I really can't recommend Dr. Farid highly enough. She's incredibly knowledgeable and takes the time…read moreto ask detailed questions and discuss options thoroughly in order to ensure that I understand her treatment plan. She goes out of her way to make me feel like a partner in my own care. I completely trust that she stays informed about the most current scientific information available, and I'm very comfortable asking her detailed questions. When Dr. Farid moved from Providence to the Polyclinic, I transferred my care in order to keep working with her. She is an excellent physician.

I was referred to the EvergreenHealth Ear Nose & Throat Care from my general partitioner for my…read morechronic sinus infection. Amongst the names, my husband recognized Dr. Jennifer Heydt as the person he saw when he was having seemingly non-stop nosebleeds and miraculously fixed it in one appointment. Naturally, I picked her name amongst all others. Seeing her during the first visit, she expressed amazement at the magnitude of infections my CT scans show (well, it has been nearly a year of symptoms). I had done my research, and as expected, she recommended surgery. Despite my research and her immediate recommendation, I still have some hesitations. I went through the motions of pre-op consultation and scheduling. Days later, I called back and expressed my hesitations. To my surprise, it was Dr. Heydt herself who called me back. She was able to calm my nerves, and I agreed to the surgery. Perhaps my case was much more extreme. My recovery was far more difficult than she let on. I was told that I would have mild bleeding for 24 hours. I wasn't told that I would be a mouth-breather for a week, interrupted sleep that required me to be sitting instead of laying normally, and have bloody globs coming out of my nose. I saw her one week later during the first post-op, and she literally vacuumed an insane amount of goo out of my nasal passages. The process scraped all my nerves, but I felt a ton better afterwards. I could breathe! Well, like comedians have said - tragedy plus time equals comedy. Perhaps Dr. Heydt was expressing less recovery than reality because she knows I needed to hear that to proceed with the surgery. It isn't quite over yet, but I am getting there thanks to Dr. Heydt. For review of the ENT office, search for -- EvergreenHealth Ear Nose & Throat Care For review of the surgery facility and staff, search for -- EvergreenHealth Surgery Care - Tan

I have been seeing Jennifer Heydt MD for a number of years for an autoimmune issues with my ears…read more She is the best! She listens, she is very knowledgeable and cares. She is very kind. I would not go to anyone else!

I was referred to the clinic from my primary Dr. to have a biopsy on several lumps that appeared on…read moremy neck (likely angry lymph nodes). I had to wait for a consult until Nov 10th, 2022, which was another 5-minute appt. to confirm "yes" biopsy as next step. I then had to wait until Dec 15th for the actual biopsy. Totally get that medical facilities are busy. However, I was told I would get results within 5-7 days, yet it is now Jan 10th, 2023, and I have yet to receive a call. I've called multiple times and have had to leave a message each time. Still no call back. Very frustrating especially given the anxiety about cancer or some other cause that should be treated. So, if you are concerned about a situation I don't recommend going to this clinic.

I was very pleased with Dr. k. He was knowledgeable and caring. He told me what the problem was…read moreand gave me a very simple solution and offered follow up if my problem wasn't fixed.

I recently had a scary "event" with my hearing. I got an appointment promptly (within a week of…read morecalling) with Dr. A. Lowery at Puget Sound ENT in Edmonds. Upon arrival, I was shown into a room to do a hearing test. The woman doing the test was very kind, patient with me and thorough. I then saw Dr. Lowrey. It didn't take her very long to figure out what my problem was, she listened very carefully to the symptoms I described and checked me thoroughly. She was a great listener. She was patient with me expressing my feelings (and fears) and diagnosed me, giving me the specific directions of what I could do to "fix" my problem. I was very satisfied with the entire office, their staff and my experience.

I left this visit disappointed. I scheduled with a specialty ENT practice expecting a more…read morecomprehensive evaluation for severe ear pain, pressure, hearing reduction, and recurring issues associated with flying. The PA may ultimately be correct that this is eustachian tube dysfunction and fluid that will take time to resolve, but I did not feel heard during the visit. When I asked about additional options, including imaging, tubes, or other interventions given my ongoing symptoms and upcoming travel, the discussion felt dismissive and at times patronizing rather than collaborative. The visit itself consisted primarily of earwax removal and a prescription, which left me feeling like I had not received the level of specialist consultation I expected from an ENT practice. I've since scheduled follow-up with one of the physicians and am hopeful for a more thorough discussion of both short-term management and longer-term prevention strategies.