The best! They took such great care of my fur baby. Always kind and efficient. I had an elderly…read moredog and before she passed they were never dismissive of her because of her age. When it was time for her to cross the rainbow bridge they were so kind.

I had an emergency with my Bull Terrier, not only did they get her right in. They were so helpful &…read morevery caring. I'm very grateful I found them, because I'm very picky about my boo. They parking is great & very easy to find. You couldn't ask for a better veterinarians office. Would give 20 if possible.

Today I finally met Dr Little as I took Lucy to her 1st vet appointment to have a few issues…read morechecked out....I was soo impressed with the entire appointment starting with the excellent hospitality of the front desk ladies, Scott the Dr Little assistant was awesome & very thorough and Dr Little was outstanding with his great personality & 5 Star care in the examination of my dog Lucy....After 18 years my favorite vet retired, and had to search for a new one ...all I heard for months from my fellow dog park members was I had to get Dr Little, the best vet around and tonight I found out why.....love Elmpoint, their staff and my newly found vet....

We came in from out of town. We had a issue with our dog, the hospital took us in that day and we…read moresaw Dr. Clapper..great bed side,great explanation of issue our dog was having..if we lived here we would use this hospital and this great Dr...thank you for your help.

Caring staff. They are thorough and kind. The remodeled office looks nice and smells better.read more

This is my second review because now I am rating the staff, and it doesn't get better than these…read morefolks. Without exception, every single person in that office showed absolute professionalism and unfailing kindness in our interactions. I can sense when someone is isn't being real and the one thing that really surprised me is how these women are truly compassionate. When the doctor had to tell me that my girl had late stage lymphoma, she instinctively knew how difficult it would be for me and she adapted herself flawlessly. Every member of the staff is just like that. They have my utmost respect, admiration and loyalty. Today, I picked up my girl's ashes. Yet again, I was just blown away by everything they did. I was a manager in customer service for many years, so I know good service. St Charles Animal Hospital is, hands down, the most exceptional and extraordinary enterprise I have ever dealt with in almost 60 years. I've never said anything like that before - and keep in mind, this transaction ended with my dog getting cancer and then euthanized. And they still brought me to this frame of mind. Thank you, SCAN, for everything you did in a truly traumatic time in my life. I won't ever forget it.

Receptionist was very rude and condescending. Took zero interest in listening to my concerns or…read moreanswering any questions. Every question I asked she responded snarky as if she was above me and I was stupid for even asking. When I tried explaining that we have a very nervous dog her only response was, "Well you better bring someone who can manage him." Offered no help to try and solve the best way for him to be seen, such as meeting in parking lot. Just dismissed the entire thing and acted like my dog was not important enough to be seen because it he didn't fit in their "easy" category. Very disappointed that when we need our pets seen due to an unexpected situation this was how they response. Will not go back no matter how good the doctor is. First impressions speak volumes to me!!!!

Dr. Thiesen was incredible. My family and I went to him for years…read more The other doctor and one of the receptionists are incredibly condescending, unprofessional, and unkind. I have left that place in tears too many times, I don't know why I've given them so many chances. There is no reason to treat me or my animal in the way they do. I never had an issue with Dr. Thiesen. I'm not sure the other doctor likes animals or people. They've also charged me full prices for services they have not provided and refused to refund any of it. I shouldn't have to ask for each thing that is supposed to happen during the yearly vet visit to happen. I had to go pay another vet to get her ears checked (since she has had chronic issues with ear infections and the Dr. didn't do any part of her physical) and guess what- she had ZERO problems at the other vet and everyone in the office adored her. (I have had problems with them saying she is not a nice animal and treating her with hostility due to a total miscommunication about medicine she was given to help her be calm during car rides- it was incorrectly assumed after that that she was given the medicine to calm aggressive behavior which was 100% non-existent, and so "WATCH" was written on her paperwork when there had been absolutely no issues, and it just got worse from there) I am sick to my stomach over my experiences at this place. They may be the most inexpensive, but I would pay double to be treated humanely. Not to mention incredibly sexist. Me, a single woman, having taken my dog there for four years without a problem, was asked if I could have my HUSBAND bring my dog back the next time. That's making quite a few assumptions, and is also degrading. You think my imaginary husband is stronger than me or can better comfort my dog when you've made no attempts to show kindness to her? Of course she is terrified of you, you come in the room and immediately muzzle and prick my dog, and then make me cry by being condescending, every time. Her tail WAGS when she sees Dr. Thiesen, and he has to prick her too. And he never had a problem with me being a woman! Amazing. Dr. Thiesen did not use a muzzle on my dog, gave her pets and treats, and made the experience feel safe from the get-go. Never. Had. An. Issue. Dr. S. stated we couldn't get a heartworm test without sedation, even though four years prior I hadn't had an issue. He had tried, being super unfriendly towards her, and having been so in the past (yanking on her ears when she had an ear infection, with no attempts to meet her or greet her first) and while I was holding her head still, muzzled, she tried to get away and he said "she got me with her claw" then a few minutes later claimed it was a bite. We both know it was her paw, but now she's labeled as a biter. Great. Left the office sobbing that day, found a new vet to go to when her yearly's are due (plus banfield had no problems with her the next day, why would I stay somewhere I am so disrespected and stressed) Today I called with a question about medication, (since Banfield is far from me and didn't want to take to the new place until her yearly's were due) and the receptionist had to be condescending and state many rude things before answering my question. I asked it and clarified it no less than 7 times. She just had to tell me how awful my dog was and laugh at me when I told her I am just trying to ask a question about medication, and I do not understand why she had to be condescending. I am a human being. We can treat each other with respect.. it is not hard? She talked over me, was unhelpful, and was downright rude. I ended the phone call sobbing, just trying to find out if it was safe for me to give my dog heartworm medication because I had accidentally missed a month. I am flabbergasted. There are kind people there, but the two who have made my experiences miserable are not worth the risk of returning. These are just part of what all has happened to me there. I'm angry with myself for staying so long, because now I have actual trauma living in my body from it. My dog works with me in a therapeutic setting, working with women who have survived very traumatic events. She is not a hostile animal. If we had been treated kindly and respectfully, things would have been so different. I cannot believe I put up with the actual abuse here.

Dr. Chip is amazing! The staff is very friendly and professional. My dogs are always well taken…read morecare of, and they love going to see her as well. Never a fight to get them through the door.

Dr Chip is the Best Vet ever!! The staff is so kind and caring - so much love in this office.read more

Been coming to Gentle doctor for over 20 years that = 10 cats (overtime). We generally see Dr…read moreJulie and she is amazing. The entire front staff, receptionist and Vet techs are superb. They recently updated the entire vet center and it is very warm and welcoming. because of age we have had to put 6 cats down. The caring, compassion and kindness shown during these difficult times is remarkable. We truly feel every option was tried before we made our difficult decision. Our cats and our feelings were treated with respect and we were listened to. They now see our 4 new babies, (1 special needs). Love & Trust them!

Such an incredible vet practice! I've been coming here for over a decade. My dogs are everything,…read moreso top notch card for them is a priority and Gentle Doctor delivers. The staff is warm, caring, friendly and go the extra mile. The waiting area is large and they have a separate area for dogs and cats. They have a TV with a kids show on to keep them entertained. The place is ultra clean with no funky smells. They send reminders when my dogs are due for services, which is so helpful! When my dogs have had surgery on any serious problem, they call to follow up. When end of life care was needed it was delivered with the utmost compassion and respect. That is so important. Highly recommended!

We took our Cockapoo, Oliver, for his first set of annual shots. He's a bit behind schedule because…read moreof his struggles with bacteria as a puppy. Now he's a whopping 36 pounds, quite big for a cockapoo. Healthy and happy, sweet as can be. Pandemic procedures: They now have numbered parking spots. Call when you arrive. A tech will come and get your animal. If you want to come in with your pet, you may. They ask that you wear masks, but it's not required. Their staff is all masked and gloved. We went in because we always learn from our vet. She has a lot of good tips about dog behavior, and that personal interaction is valuable to us. Dr. Brister was great with Oliver, coming down to his level to ease his initial anxiety with her. She was gentle and caring with him. He didn't even flinch when he got his two shots. Consistently good care is the reason we love this place. All the vets are skilled, knowledgeable, and caring. The support staff work well together and communicate well with the doctors. There are places closer to home, but it's worth going a bit farther knowing we're getting quality care every time we need it.

I've been pleased with their services during prior visits but was less pleased with care provided…read morein September. Both my boyfriend and I each brought in a cat. His cat had a possible upper respiratory infection and an oozing wound on shoulder. The wound had matted fur covering the would from the drainage. The vet did not even clip the hair to look at or clean the wound. She gave the cat an antibiotic shot and said maybe that would take care of both issues. The wound is no better, still matted and oozing. I suppose they would charge another $70 plus now to do what should have been done during that visit. The second cat received a bottle of eye drops that they charged $75 for, the drops are over the counter and I could have purchased them for $30 from Chewy! Will be looking around for a new vet.

Great value and thorough evaluation. The vet (who is very tall) answered all of our questions and…read morewas able to provide insightful recommendations. The examination room was clean and stocked for our pet to have a comfortable time. Would recommend. In and out swiftly.

I took my cat for the first time today for a wellness exam to see if she needed any vaccinations…read moreand I was so impressed. The staff were so friendly and sweet. The Vet himself was just as sweet and gentle with my pet and I'm so grateful. She came home and fell asleep. There were also very bad storms today and they answered the phones extremely quickly when I called to make sure they were still open. I have nothing but good things to say! :)

Dr. Mike is the BEST! Moved from St. Charles years ago, and only wish I could have brought him with…read moreme. I have since been through several vets, and have never found anyone in his league. Myself, and my dogs were lucky to have found him...only wish we still had him!

I recently moved to the area and needed a vet that could help me solve my dogs skin issues. I found…read morethem on the internet. The staff is kind and professional. The vets were attentive to my needs and my dogs. I will bring my dog back here in the future for routine and special issues.

Dr. Glaser and staff are the best! I have had dogs all my life and have found Dr. Glaser and staff…read moreassociated with Creve Coeur Animal hospital to be the most patient, kind and knowledgeable of all I have encountered through the years. Dr. Glaser has addressed all my dogs needs to keep her healthy but as she has aged and become a bit debilitated, he not only offers expert care but he does so with kindness and compassion. High regards to him and the staff. Debbie Day