Having suffered from a dislocated finger, I took several sessions at Lang Hand Therapy. The staff was so kind, helpful, and supportive. Thank You to Lang Hand Therapy. Barbara L Parks read more

Very unprofessional place. Hard sell to book repeated sessions. Therapist looked like she was working at Hooters. Split did not last even until I got home. Employees milling around chatting and now repeated phone calls that I did not sign required papers. No one asked. read more

Very talented therapists. Warm atmosphere . Kind staff. All round. Very positive experience.

I wish I had read the reviews before coming here. Trust me, just don't. Ann seems like a lovely person so I hate to say this but her physical therapy set up is terrible. You will be in a room with four other patients. She will simultaneously try to treat 5 patients, walking from person to person. You will spend most of your time there waiting around for her to return to her because she's busy seeing other patients and when she does get back to you she will have forgotten the basics of your case (like, did you have surgery). She will also press you to get a prosthesis of some sort whether you need it or not. My doctor rolled his eyes and said I obviously didn't need what she was trying to force on me. I presume she makes more money if you get one. After toughing it out for a while I switched to Weil Cornell's hand therapy group and wow I just cannot convey the difference in professionalism and quality of treatment. Go there or somewhere else - anywhere else. read more

Extremely knowledgeable, and kind! They have every tool and piece of equipment you can imagine, and then some. I'm a violinist, and I've had a lot of PT/OT. If you're wondering what to do about your hand/wrist/shoulder issues, I recommend Lang Hand Therapy 100%. read more

Maximize profit, minimize patient treatment. Every time I have visited there never seems to be a treatment plan. It's always chaos. Don't need to write a long review since you can read the reviews by Carol R, Sharyn W, JD D and Jr K... THEY ARE ACCURATE DESCRIPTIONS OF TREATMENT YOU WILL RECIEVE AT THIS "OCCUPATIONAL THERAPY MILL". read more

Excellent care and attention to all their clients. I arrived at LHT very worried about my long term prospects for resuming the activities I love (and need a strong grasping thumb for) and left feeling strong and confident and fully able to resume those activities. Ashley, Richard, and Anne apply a wide range of skills and knowledge to bringing about healing and restoring functionality (and have the most interesting collection of tools, equipment, and do-dads). They are able to explain the nature of the injury, the purpose of the variety of exercises, and the overall goal of therapy. Special shout-out to Richard who I really enjoyed working with. Highly recommend Lang Hand Therapy. read more

I've been coming to Lang Hand Therapy for a severe hand accident, that will take time. Thus, I've spent time with every certified Hand therapist there. They are ALL pros at what they do, experts at knowing the hand, and each Therapist's treatment complements the others. While there is a lot going on, things flow well, and through meeting others with various hand injuries, you are able to share -- it lifts your spirits as a serious hand injury affects emotions. I don't know where I'd be without Lang Hand Therapy. I'm a retired RN who ran health programs in my professional past, so I view this from my experienced professional eye. This is the place for hand expertise. Gratitude to the Therapists and their assistants! read more

They were 20 minutes late -which I wouldn't have minded so much except that the attention I was given afterwards was minimal. There was 1 physical therapist for about 4 people. My therapist was not concentrating on me. As she was giving me exercises, she was talking to the staff about new towels and simultaneously instructing the patients regarding their exercises. I rarely had her full attention. I was done 30 minutes later. So, 20 min. wait time and 30 minutes for my initial visit. I've been to other places and I understand that the therapist works with multiple patients at one time, but - at least when they were taking care of me, they focused. The place is EXTREMELY small and when full it must be insufferable. I switched and went to SPEARS and the difference is night and day. Will never go back. read more

My doctor sent me here to get a splint made. The two medical professionals were kind and friendly at least. The person who made my splint didn't really know what they were doing and had to call another person to help. That's fine, asking for help to get it right is preferred to doing it wrong. Then billing happened. They billed my insurance for a splint and for PT time (I never got any PT). Resolving billing for this is like pulling teeth, and after trying multiple times I gave up. I paid the bills for both the splint and for the PT the day they came in the mail, and the billing company took my money and then lost it. They sent me at least 3 bills claiming I hadn't paid and every single time, I called and sent them proof I had paid, and followed up, and they had the proof on record every time I called but never did anything about it. I paid my bill in August 2021, and did not get it resolved until February 2022. Use a better billing company, train your employees better, and don't bill people for services you did not provide. read more

The team at Lang Hand Therapy is comprised of an extremely talented staff. Richard Whalley has a holistic and client-centric approach to addressing the needs of each person that is unique to the entire nation. To demonstrate my commitment to their program, even though I reside in Chicago, I am so appreciative of all that they are doing that I am remaining here in Manhattan under their expert guidance. From the formation of splints to binding fingers with dipping in soothing wax, applying heat while in a protected stretch, followed by multiple activities all designed to target muscle strength, elongation of ligaments/joints, and deep tissue massage to lessen scar tissue formation. My renowned hand surgeon was impressed at the marked and quick return to a normal range of motion and which is credited in large part to Lang Hand Therapy. Thank you to Richard, Ashly, Ann, and Tori!!!! - Michele read more

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Assembly line therapy anyone? I am an RN who has worked with therapists over the years and have an understanding of what a therapy session should entail. The first visit was ok, a little rushed as Ann went from one person to another ( who are not spaced 6 feet apart). The second time I was there for an hour along with 5 other people and received about 15 minutes of individual attention, not to mention Ann tried to make a "little gizmo" for my finger which I said I didn't need(God knows what that would have cost- I dread getting my insurance statement for the first splint she made which I foolishly agreed to but don't really need). I can do all of the exercises at home and , yes, I have warm water and epsom salts! They want me to come back for 6 weeks 2x week- no way, twice was enough. Actually once was enough. PS Ann doesn't wash her hands between people and is rushing from one to the other. Customer, beware. read more

Ann, her associate Liz and their assistants all perform serious healing. You get a friendly greeting when you walk in the door and slide up to a spot on the counter where the magic begins. I have had ongoing chronic pain in both palms that has been taking over 8 months to heal. There has been noticeable healing in 3 weeks since I came to Ann's place for OT. I am spreading the word because this is a great place to get the help you need! read more

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I received great care and highly recommend going there for any serious injury or health condition that affects your hands. If you book your appointments at different times, you'll be able to work with multiple therapists. You'll get a deeper plan of care with more exercises and options to tackle your medical needs. read more

Incredibly disturbing. The reason that an appointment is given as 1 1/2 hours is that you are lucky to ever get 5 minutes with the single clinician in this overbooked chaos. After waiting a long time among at least 12 other people, Ann got to me--spoke to me a moment--left because there were so many she hadn't gotten to. When she finally came back, I said, "You have too many people at one time." She said, "No, I don't. I just talk a lot." I went back to give a second chance, and I needed the help. I really got no personal treatment as I sat in a semi-circle of others who were in the same boat...waiting, never getting more than 5 minutes of attention, soaking in Epsom salts, which I can do at home. read more

I began seeing Ann the day after my stitches were removed for surgery on a trigger finger pinky. It could be crowded at times yes, depending on when one scheduled appointments, but I almost always got a lot of personal attention from both Ann and Ashley and their assistants. They always showed me how to use the various equipment and also what to do at home. My scarring is much, much better and so is the finger. I am upset at some of the negative and vindictive reviews here. I feel that all the people working at the office are caring and loving and I find speaking to other patients in the same boat is also therapeutic. It becomes community and that too helps in healing. And the therapy is actually FUN. Susan W. read more

I was referred to Lang by my hand surgeon. For a week I've called them during scheduled office hours, left messages, and sent emails. Still no response. I tried to connect to Lang's website links for hand exercises. I wasn't surprised to find the links inoperable. Meanwhile, my finger has become increasingly stiff. Insult to injury! read more

After breaking my shoulder, a friend recommended that I reach out to this women-run therapists' cabinet. Ashley and her team provided outstanding care both in terms of their knowledge of the human body and injuries and in terms of their human touch. It was amazing to see how many different hand/arm injuries they were able to work on. I quickly made progress both in their office and at home with exercises designed for me. I am happy to say that after just a few months I've nearly recovered all my mobility. read more

Ok, no one wants to have to go to hand therapy. But luckily this place exists if you need to! A few months ago I suffered extensive damage to wrist structures that a skilled surgeon said he'd never repaired in his career. Scared is an understatement for how I felt. I'm so glad I found Lang Hand Therapy -- every single person who works there has the kindest heart to guide you while you heal. Somehow, they put my nerves at ease. Over the past few months of therapy, I've regained full mobility and use of my hand; that wasn't a guarantee. I'm forever grateful to Ashley, Sumi, and Mia--thanks for being part of my journey. read more

This is an update of a negative review 5/10/21. After I left the negative review, the office contacted me. They were very apologetic fir my bad experience and offered to make it up. Ashley is the best therapist I have seen, so I went back and I am very happy with the results. She does see several people at one time, but you never feel that you are being ignored. I did see 2 other hand therapists on the West Side, one did nothing and the other did a little bit more than nothing. So go the Ann Lang and see Ashley..she is the best read more

Reading one unfavorable review (JD D. ) inspired me to counter that distorted assessment. Having undergone complicated surgery for a multiple fracture in my elbow, healing was painful and snail-slow. At 81, this left me fearful that there was no hope.When a physiotherapist recommended Lang Hand Therapy, my condition took a miraculous turn for the better. Ann and Ashley have created uniquely effective healing modalities. I unhesitatingly recommend... and bless them! You will too! Hattie read more

Ashley and Ann are both professionals who seem to truly care for their patients. They are adept in balancing the needs of their patients while maintaining a sense of community/friendliness in the clinic. They are by the book with their therapy methods and techniques, but can be creative and flexible when necessary. Ashley's splints look great -- neat and can be unobtrusive. I've observed them treat everyone, including their friendly and efficient assistants, with respect and kindness which is important in the clinic since space can be limited when they're busy. For those that don't have much time, it's possible that the sessions could be on the long side. There are times when the office could be quite busy. However, the office can sometimes be flexible with scheduling, which I find very helpful. read more

These wonderful hand therapists offer expert and compassionate care in a warm and relaxing environment. I saw them three years ago after thumb joint replacement surgery. Ashley worked miracles in terms of restoring strength and range of motion. Last year I had onset and continued pain in my hand and wrist as a result of arthritis. When I returned for therapy this summer I had little strength, but that was remedied and the pain, though still present, is not as severe. The entire staff is pleasant and efficient. Great therapy, great conversation. No waiting, very clean office. Could not be more impressed. I am amazed by a couple of negative reviews here. Not my experience at all. read more

Impressive therapists. I had a custom splint made and the care and expertise were extraordinary. It is a healing and learning environment and seeing the staff watch the experts said more than words. Strongly recommend read more

If you expect recovery, do not go here. One hand therapist manages 8 to 10 patients at a time; if you have not been elsewhere, please know, *this is not normal*, and will (when insurance companies catch on) be defined as medical malpractice. The medical assistants do the majority of the work, as they consistently asked the therapist (Ashley or Ann) what is next for an individual, and they not only do not get a response from the therapist, but are often spoken to in a rude and condescending tone. Please do yourself a favor, and get treatment elsewhere, unless you want your therapy to be delayed and/or never reach recovery. read more

I just finished my therapy for hand surgery and am very satisfied with Ann Lang Therapy. The group situation did not bother me because it was interesting to speak with other patients and see what they are going through. I can observe the range of treatments they provide to people and you can tell they carefully choose what each person should be doing, so I do not see a generic "assembly line" situation. I never felt neglected and once we worked my usual rotation of exercises, even if i was waiting for a few minutes, i knew what i should be doing while waiting. Everyone else in the office also are very helpful and it is a very pleasant atmosphere all around. I did not feel rushed at all. The place was clean and they were always wiping down tables and equipment when people were done with it. Ann constantly used hand sanitizer before touching each patient. I would recommend them without hesitation! read more

I was very apprehensive when I visited Ann Lang Associates the first time. To my surprise, I found a wonderful caring professional with an amazing staff. Ann Lang is a superb hand therapist who treats each patient with the utmost care. Watching Ann customize a splint is like watching an artist render his best work of art. I highly recommend her services. P.S. Thank you Ann for making my finger move again! read more

Do not go here for any attention or healing. Do go there if you want to have an eye-popping experience when you get your bill. I was warned in advance that some people perceived the office to be an assembly line of therapy, but that assumes a level of care and healing that just isn't there. I was seated around a table with 5-6 other people, many of whom were in various states of waiting. When you come in, your visit (after the initial one, where you might get a bit of attention) will go something like this: sit and wait for 5 or so minutes for something to happen. soak your hand in a warm water basin squishing a cheap sponge for 10 minutes. sit waiting 5-10 minutes more as your hand drip dries. maybe you'll get a towel form one of her assistants. maybe get some lotion or a quick assessment (30 seconds) wait some more. be hooked up to electrodes or get some small exercise which you endure, solo and without supervision for 5-10 minutes keep going or just wait some more. try waiving, or speaking up, and you ***might** get noticed You get the idea. I was so disappointed that after 3-4 visits I sought therapy elsewhere. read more

I went there years ago, before I knew better. Unless something has changed: there is one therapist, Ann, treating MANY patients at a time. And I mean many. Very little personal attention. Very little (almost no) hands on or manual therapy. (Someone else said assembly line, and that is how it felt.) If you want a place to do exercises with a lot of other people doing theirs, and a lot of equipment and devices where you work on your own, then go here. But if you want a therapist who works with you one on one, for a whole session, go elsewhere! Yes, she is friendly and personable, I would be too, if I were getting insurance fees from that many people at a time. She also made me a cast that was unusable and unnecessary, that she billed my insurance company a fortune for. read more

I have been to various types of physical therapy before and never felt a difference. This time was different... Are there a lot of patients at once, yes, but are they supposed to sit there and watch you do exercises? The practice is very efficient, and maybe a tad busy but the treatment is effective. It sort of feels like a friendly bar offering hand therapy rather than drinks. After awhile you see familiar faces and its comfortable. People relate to one another for similar injuries and treatments. All the "helpers" are kind and keep things moving. Therapy takes time and the different treatments all have their time and place. read more

Ann and Liz are a dynamic duo! They are thoughtful, friendly, and super hard-working. The care they make sure each client gets is astounding. It's relaxing being in their company, not only because their office is clean and peaceful and their company is pleasing, but also because you just know they are taking really good care of you. read more