So normally I give credit where credit is due. However, I'm just going to simply go with our Pros and Cons here. Please make your own assumptions, as I understand everyone's experience is different.
My husband and I currently live in a Spring Willow which is one of the larger Landmark 24 homes available in the Charleston community.
PROS: Beautiful woodwork, unique/rounded design (this originally captured our attention), built-in bookshelves, extremely large master bedroom, coffered ceilings, large and open concept, extremely simple closing process.
CONS: HORRIBLE Builder Communication. When I say horrible...I mean ABSOLUTELY HORRENDOUS. There is limited follow-through outside of the Warranty response simply informing you that majority of items are "excluded from coverage" and "that this information was further passed on to the Builder". You need to personally outreach more than a dozen times to get anywhere. It may take you months on end to have things resolved, which is a deviation as outlined in their Warranty Agreement. Sometimes you even have to send certified letters and seek legal counsel... Unfortunately for us, Legal counsel is on our docket not once, but TWICE now... Truly sad for only being in our new construction home 13 months now. Additionally, if you're looking for a good argument some of the Builders contractors will tell you that they "can't provide perfect products" and that the information you provided isn't an accurate representation...unless of course, you prove them wrong by hiring your own third party contractors (at an additional expense). I won't even go into the associated fees, but they are EXTREMELY costly, as I'm sure you can imagine. Oh, and somehow there are multiple coding violations present that you as the homeowner may further be liable for because the builder may refuse to pay for them.. (regardless of the information outlined in your warranty coverage booklet)... read more