Jeff Drozen was my agent and he helped me save about $400 on my annual premium after bundling my…read morecar and home. I was skeptical at first, and I thought I had really great/cheaper coverage with GEICO when doing my own research. However, Jeff patiently walked me through each line item and helped me shore up my auto coverage. He was persistent, responsive, and ultimately he helped us get great coverage with Mercury. I would recommend at least a phone call to Jeff when trying to find a cost-effective insurance bundle.

I had some pretty serious questions related to my coverage. Ultimately, I had been redirected to…read moreanother insurance agency and was no longer a Gaspar customer. Tim had been my agent up until that time. The new agency was doing very little to help me. I kept calling Gaspar with questions. They did not have to help me. It's understandable; if I'm not their customer, why would I have any expectation of service. The receptionist, Marjorie, did a lot of digging to find answers for me. I was frustrated, so I am sure I was NOT fun to deal with. She took the time to go above and beyond. She really didn't have to. I imagine that kind of customer service is extended to their real clients.

Sara has been taking care of my insurance needs for a few years now, 3 Autos, Condo Ins, Home Ins,…read moreQuake Ins, and I can confess I am not an easy customer. I change policy coverages often and can be quite a pain in the A--. However she always does everything she can to get me the best rate with patience. Now I must say, a phone call back is very rare, BUT if you text or email her she fires back very quickly and gets the answers just as fast. She was highly recommended by a good friend of mine as my old agent retired, he was good, but Sara is better. I expect to be annoying her for years to come, I recommend her to anyone that wants an easy breezy experience.

Sara is extremely helpful in finding the best rates and companies. She's always very responsive…read more I won't go anywhere else. Dirk B.

Love working with enoc he always there for our family when we need to for any concernread more

Sam and his team is there for you when no body else can come up with a deadline so close or deal so…read moregreat that you can't just decline to accept. I needed a CoI for my new business location and needed it in under 48hrs. I reached out to others but they couldn't make it work out for me within the deadline and when I approached Sam from United Direct Insurance, he just said " You got it brother". And he was right, I got the CoI needed as per landlord's requirements. I would highly recommend them for any Commercial Insurance that you might need! By the way he helped me once before as well............ of course swiftly and reliably! Thank you Sam and Team!

Needed a notary and needed to renew my registration. I was able to do both without an appointment…read more The AAA agent was really nice. I went in after 4 PM. No waiting. Parking was easy. My new favorite branch.

Oh, AAA, the ever-reliable safety net for those of us who like to pretend we have our lives…read moretogether but somehow still manage to lock our keys in the car. I've been a loyal member for years, and let me tell you, it's been a rollercoaster of convenience. Need to register your car but don't feel like subjecting yourself to the soul-crushing experience of the DMV? AAA has your back. Car won't start because you ignored the battery warning for weeks? They'll come to the rescue. Need a tow because your car decided today was the day to give up on life? One call, and you're golden. Their roadside assistance is usually pretty efficient--most times, they show up within 45 minutes to an hour, which is just enough time to question all your life choices while waiting on the side of the road. And let's not forget their travel services, because why waste hours planning a trip when you can just let AAA do it for you? Basically, they exist to save you from yourself, and honestly, I appreciate that. So when they send me a renewal notice, do I hesitate? Absolutely not. I renew that membership faster than my car battery dies in the middle of nowhere. This time, I visited the AAA location on Victory Boulevard in West Hills, California. They open at 9 AM most days--except Sundays, because even superheroes need a day off. The staff was incredibly nice, helpful, and, dare I say, unnaturally cheerful. Maybe it was my kid sitting on my shoulders flashing his irresistible baby smile at everyone, or maybe they're just genuinely good people. Either way, it was a smooth experience. AAA, you've got me for life. Or at least until I finally learn how to function like a responsible adult--which, let's be real, isn't happening anytime soon.

I had such a good experience with this agency. I am part of a cooperative art gallery and we…read moreneeded a new agent. Dalida was incredible. Since this was my first time buying business insurance, there were a lot of things that were new to me. Dalida patiently explained everything to me, returned calls quickly, and was extremely polite. To top it off, she saved us over $800 compared to our former agent! I can't recommend this agency and Dalida strongly enough.

Can you pay my bills? Can you pay my automobiles? Baby we can chill!…read more Isn't that how the song goes? Well either way, I'm a big fan of the people that work here. Tony set me up on my auto policy about 5 years ago and I'm still with them. They're always so helpful over the phone and they'll always call you back when you ask them too. If you're having an issue and you want to reduce your payment, they'll always try to accommodate and see if any new policies are available for you. These guys can't pay your automobiles, but they can sure help you keep your insurance low!

If you need affordable car insurance go to Adriana's Insurance Services and speak to Angel …read more Angel was very friendly and gave me an sr22( it is a document to help get your license reinstated. Pros: *Professional staff * Clean location * Lots of parking spots are available * Cheap affordable car insurance * Angel Explained everything thoroughly * Angel is very knowledgeable Thank you !

No entiendo como las autoridades no hacen nada con el robo que se hace en este lugar, pagas como si…read moretuviera carros de lujo aparte que ya son viejos mi autos uno es salvage y aún así terminé pagando $870 dls por asegurarlos con la liability insurance. Está tal ADRIANA si que sangra muy bien al latino espero y algún día reciban su merecido por ratas

I don't even know where to start... Sue and Ed are the best…read moreagents! They get right to the point and save you the best bang for your buck. They are patient and very understanding of all situations and still manage to help you professionally. I love their professionalism.

They for absolutely no reason cancelled my policy & after 8 days are just telling me I have No…read moreinsurance!?!! Are you kidding me ? My vehicle cost more then 60k . They don't care.

Five Stars for Luis and Simone! The best think about AAA…read moremembership is not the towing services - it is the DMV items they can help with. Walked in on a Monday morning and was helped within 5 minutes. Try that at the DMV!!! Luis was so helpful and thought ahead 2 steps to make my life easier. Simone went over and beyond while helping me. Kudos to AAA for hiring these two.

Great news! They still suck! I tried to get a TipPak, which is advertised on their amusingly…read morearchaic website. After waiting 45 minutes with no info from the sullen teen at check-in, I was told that if I request funds under $750, I have to pay for expedited shipping. I am done with AAA. Between my last visit and my recent $60 tow ($15 per extra 4 miles), it provides zero value. I would cancel now, but there is no way AAA knows how to do that.

They are amazing! Great service in all aspects of insurance. They manage all our polices including…read moretravel insurance a few times a year. Thank you!

I can't say enough good things about Arlette and her team at Arletta Insurance! From the very…read morebeginning, she was incredibly helpful, knowledgeable, and patient. She went above and beyond to find me the best price and coverage, and when I ran into some challenges with my insurance, Arlette personally stepped in, guided me through the process, and made everything so much easier. She's not only professional and efficient, but also truly supportive and caring--which is rare to find in this industry. I felt like I was in the best hands the whole way through. If you're looking for someone who will genuinely look out for you, save you money, and treat you like family, I highly recommend Arlette at Arletta Insurance in Tarzana!

** UPDATING MY REVIEW** Since posting my review, the…read morebusiness owner has refused to clarify the increase in pricing, has chosen not to rectify the issue, and unprofessionally responded by saying, "We're done here." Why do you pretend to provide "exemplary" service when it is evident that you do nothing to retain your clients and will find unlawful means to increase their premiums? After all, I have no other reason to suspect the legitimacy to the increases if neither your admin assistant, account executive, nor your own business owner can provide the true pricing. Very interesting... Attaching photos of our email correspondence providing the exemplary service we received from them. ---------------- This has been a disappointing experience, to say the least. We have held insurance with Mercury for over 11 years with little to no concerns until recently. We revised a few items on our policy and resulted in savings of over $500 for our renewal. We received a call from Stella not even 2 weeks later to discuss that our policy was going back up because they increased our default mileage and a few other issues like moving addresses in the amount of $297. Both policyholders work from home and drive less than 4000 miles annually COMBINED but they alleged that 12000 was the minimum/default for which we could not challenge or contest. I then looped in Margarita, our assigned agent, to provide further clarity. Of course, I got a poorly punctuated and unprofessional email response basically stating that they could do whatever they want because California allowed them to increase premiums. Okay... literally not what I asked for. How hard is it to provide line item details for each added charge with specific justifications for each? Adding a blanket $356 premium and stating "it's cuz of ABC" is insufficient. I question whether or not the agents even know what they're talking about half the time. I understand that working for insurance is less than thrilling but when your website says that you "think of the customer first" and your response to us saying we are cancelling our policy is "ok here is all you have to do" then is that really thinking about customers first or just you doing the motions of your less than glamorous job? Seems like businesses these days just throw the word "customer service" out there without actually providing good customer service. In any case, we will be cancelling our policy as this is evidently how our insurance company rewards us for our tenure and loyalty. Lower our premiums to save money and then call us back to increase it 2 weeks later without providing specific reasoning and pricing upon further inquiries. Love that. Will be saving over $500 with our new agency and look forward to cutting ties with Trident as they don't obviously care about us or our business. What a shame.

Really great experience so far as a new homeowner. Margarita…read morereally helped me get my condo insurance in time for closing. My lender messed something up that would have delayed closing if we could not change the insurance policy last minute and Margarita got it done within 30 minutes so I could close on time.