Waited over an hr and a half after appointment and still was the second person for the doctor to see. Very unprofessional experience. Wouldn't recommend the mt. Joy office at all. There for maybe even the whole office. Definitely not what we expected. Wow is all I can say. Really bad read more

I feel that Lancaster Orthapedic Group is heads above and outstanding.. Dr Zartman and his Pa Travis are remarkable professionals. Prior to my 1st of two hip replacements I was needing a wheelchair. They are the the best and have great people skills. They know how to treat patients and to solve their problems. I am also updating my LOG review to add to it and to thank Dr Bercik his Pa Matt Blanke and staff for my recent successful shoulder replacement. It was definitely the right decision. Dr Mike's response to my doubts and concerns about my post op outlook and physical activity was, " I performed this on Amish guys all the time." You will have no restrictions. He was right! Like Dr Zartman with my two hip replacements. He and Pa Travis and all staff at LOG shared confidence and coaching. In all my four surgeries over three years this approach along with their professional skills provided me with the healing and assurance I needed. I feel blessed and happy to have Lancaster Orthapedic Group help me get back to feeling great again. Thank you read more

My daughter was casted April 3rd 2017. We were billed for the casting and a shoe that fell apart less then a week into having it on. I sewed the boot myself to fix it. At her next appointment I took my bill in and paid for the casting portion. The billing office came out collected her boot and told me they would take the additional amount for the boot off the bill. The billing office staff did this at the checkout desk with the casting therapist present. My bill at that point was paid in full. A week later I got an EOB from my insurance for a second casting boot and other charges for casting date of March 30th. She did not get a cast that day. I called LOG and they said she got casted and they would be sending me the bill soon. I argued with the woman and asked her to go read the chart. They called me and left a voicemail they saw she did not get casted and would take care of the insurance payment coming to them for the incorrect billing. No apologies. Not one. Now here I am tonight going through the mail and I get a THIRD bill from them. I called and left a voicemail (not nice trust me at this point I am ready to report LOG to anyone I possibly can.). They changed the codes, changed my payments (mind you I paid it in full on April 18th) and listed it as insurance payment and sent me yet another balance. This is unreal. Who has time to deal with this??!! Apparently your billing staff has absolutely no clue what they are doing and here I am spending HOURS dealing with their errors. On April 18th I was at your check out desk for 50 minutes!! And will I get an apology? Likely not. So incredibly furious and so angry that they think my time is so disposable and invaluable. Never would I recommend anyone to go there. You can have great care but if you're treated this badly and your billing gets this messed up the care doesn't matter! read more