I brought a brand new Sheike dress in here to have the straps shortened. She ruined my dress. Cut the straps material from the front so the entire dress sat to high up on my chest, plus the bust was then too high. I had discussed before i left it with her that if that was going to happen to please not alter it at all. She was rude, short, non apologetic and still charged me full price. I actually dont think i have ever experienced such bad customer service. I am down about $250 now as i had to drop the dress to Vinnies. Needless to saw i would NOT recommend going here. read more