This experience just reminded me of being in a hostel where the staff are arrogant, don't give a rats ass about their customers and just want to argue for the sake of it...
Asked the barista if they could do a coffee frappe without sugar for health reasons (they had coffee frappe on the menu and on a chalk board) all was good. Ordered two coffee frappes and specified to the waitress "no sugar, honey or milk", she acknowledged the order. After 20 minutes (not sure why a frappe without milk/sugar/honey takes so long on a Monday lunch time with the restaurant at maybe 60% capacity, it's only meant to be instant coffee mixed with Icy water and frothed) something resembling a milk shake is served, topped with cinnamon and sugar granules!!!tasted it in case it was fake sugar and it was as sweet a Maccas Thick Shake, and instead of being a dark instant coffee colour, it just looked like milk!!! Waited another 5 minutes for the waitress that never came back (the old leathery angry waitress), chased her down before leaving and said we can't drink the drink as its full of sugar/milk and we find out later also honey, our parking was expiring and couldn't waste anymore time, and we aren't paying for the drinks as we can't consume them and it isn't what we ordered. Waitress demands angrily that it doesn't have sugar/milk/honey in it "it only has cinnamon", back and forth for 30 seconds, waitress is adamant I'm wrong, barista comes out and says "the frappé has milk/sugar/honey in it", boss blames the waitress, I blame them all as the waitress was trying to make diabetics drink sugar/honey/milk in a very unprofessional tone (smart ass like), the boss says "next time order an "iced coffee" as their frappé has milk/sugar/honey in it (even though a frappe is meant to be simply instant coffee mixed with iced water and frothed up, and the customer sometimes then ads milk/sugar to it them selves if they wish). I'm not sure about the rest of their drinks and food, but their frappes aren't frappes at all, they are MILKSHAKES or SMOOTHIES!!!
Please, if you want to serve coffees and frappes, at least google how to do it first, at least call it the right name to avoid confusion, and finally get less aggressive wait staff that doesn't just lie to people about what they are consuming, just imagine if I was a kid with a peanut allergy and you serve them peanuts and promise the parents there isn't any peanut in the food... If the waitress or the boss just said "I'm sorry for the mix up" instead of blaming me for their stupid wrong name of their product and the waitress lying about what was in my so called "frappe", all would have been ok and I would have just left it as a mistake that didn't need to be reviewed on social media... Mistakes will happen, but blaming the customer for something that wasn't my mistake is pretty poor form... read more