Emily in the branch was kind and helpful. She answered all of the questions I had and assisted me…read morewith my transaction.

I have had my investments with Fidelity for over 26 years.. During that time, I have only…read more been to a Fidelity office three times. Once was in New York to deposit a check, the other two times were at the Franklin TN office. After my experience dealing with Luke at the front counter in Franklin, I am ready to close my account. I needed to go to the Fidelity office to wire money to Mexico since I am planning to purchase property there. During my first visit, Luke acted like it was a big inconvenience to send the wire. Given the difficulty he was having, I sensed he did not do this often. I returned two weeks later to send money to a different account in Mexico that I would use to purchase the property when it was time to close on the deal. Unfortunately, Luke was still working the counter. This time, he made several odd remarks like : "How many accounts do you have in Mexico". Then he asked what the money was used for because "people" questioned him after the transaction. I said that I told you the purpose during my last visit. Then I asked what he said. He responded "To help a friend in Mexico pay bills". At this point, I was very upset and said no, it was to purchase property. He said, "we'll I didn't remember because I do a lot of wire transfers".. Really, based on his lack of competence, I would say he doesn't do many. I have received far better customer service at banks where I carry a fraction of the amount I have with Fidelity. I see no point doing business with a company that treats its customers so rudely.

Terrible experience here. I was not able to get anything completed at this branch due to…read moreincompetent front desk person. She gabbed incessantly with the delivery man who walked through the door. When I asked for a place to sit without distraction, I was told there was no place for me to go (clearly there were empty rooms). She also wouldn't let me speak to anyone else in the building. I had to leave, with a 1/2 opened account. Now my account is in limbo, and I cannot move forward. Why they have this young lady working here, in customer service for financial products- I have no idea

I handle most of my own investments, but get the occasional message from someone at the CoolSprings…read moreoffice. When I respond, they don't reply. Not too good, guys!