No accepting new patients. After the receptionist took all of my info they informed me.read more

I have been a patient of Dr Herbelin-Farrar for almost 10 years. Her office is located in the…read moreSutter Medical Plaza Greenhaven. The drive is about half an hour for me but totally worth the drive! She is the best primary care physician ever! She is very patient, friendly, nice, sweet and very professional. Most importantly, she listens to my all concerns and always provides clear instructions or recommendations. I meet with her at least once a year for my annual checkup and for my flu shot. Whenever I see her, she is always smiling. She doesn't judge her patients. She treats all her patient with respects. I would totally recommend her to everyone I know. But of course it depends if she accepts new patients or not :). All the medical assistants and staffs in the office are all super nice as well. If you need lab works after seeing Dr Herbelin-Farrar, there is a clinic down the hall. Super convenient!

I have had Dr lee for over 20 yrs he is definitely one of the best at Sutter.Im very thankful to…read morehave him in my life. Hes been there for me in some pretty serious situations over the yrs. Hes beyond 5 stars as a Dr !

He really listens to you and talks with you, not at you. He's kind and I've been his patient for…read moreabout 12 years. There is always a Nurse Practitioner or a physicians assistant on hand to cover for him when he's out of the office. I drive 50 min to his office rather than changing MDs after I moved out of the area.

I have been going to this office for almost ten years now. Sara was my doctor before but I switched…read moreto the another doctor a couple years back because of Sara's attitude. Today I went to see Sara for a health issue because my doctor had no earlier appointments. Once again the same thing had happened leading me to leave this comment for future patients. It was another appointment where Sara tries to rush you out of the office. Sara continued to shut down anything I tried to say regarding the medical issue. Sara has a direct approach and I get that but this does not work for everyone. I tried to discuss over the past week my medical issue leading up to my visit and Sara continued to shut down what I was saying. Saras response to me was "so what are your symptoms today" then cuts me off again while I'm speaking and continues to say "so what are your symptoms today". I took time off work to be seen and looked for help from a medical professional. Patients should feel heard not shut down. This experience was awful and really uncomfortable.

Ever since my acne-ridden high school years I have suffered from a mild condition of seborrheic…read moredermatitis. For those not familiar with this, its a lifelong skin condition that causes inflamed, dry patches on your skin. Unfortunately, every blue moon (a phrase that my mom likes to use) I have a small flare up around my nose. Of course situations like this always occur around the time that you have to attend a special event. In this case, my wife and I have a small San Diego/Las Vegas trip quickly approaching. Previously, I have been prescribed medicine for seborrheic dermatitis through my physician, Dr. Sara Dougherty. Due to the fact that I was out of refills, I was under the impression that I would have to schedule a regular checkup in order to have Dr. Dougherty prescribe a refill. Fortunately, one of the office assistants suggested that she could send a request for Dr. Dougherty to prescribe a refill without me having to physically visit the office. Within 2 hours Dr. Dougherty had sent the prescription to my local CVS! Talk about efficiency! Thank you to Dr. Sara Dougherty and her awesome team! Now I can walk around confidently, Seborrheic Dermatitis-free!

Horrible experiences. If possible, try to find a different Sutter office or try to get insurance…read morefor Kaiser or UC Davis Medical Center. This Sutter location refuses to let me schedule appointments and insists I have to wait months to see my David Lin, my PCP. This terrible location intentionally only offers appointments through PAs to save money, and the PA that does work at this location, Rachel Basulto, gives terrible medical advice and rushes appointments. For example, I have family history with metastatic melanoma (skin cancer). My mother passed away from it, and three other close family members were diagnosed, yet I was told by this Sutter clinic that this doesn't matter and there's no point in worrying about cancer but they would refer me to a derm. They didn't. And then they refused to give me a referral. When I asked other family members, they said all their doctors/PCPs insist they get checked annually by a derm. Funny that Sutter doesn't think I should do the same. During another appointment, I was having chronic neck pain, and instead of listening to me and trying to diagnose me, I was just given a generic printout of helpful "flexibility exercises." lol. ok. Also, when I had a routine physical here, I was told that they scheduled an appointment at the Sutter Lab next door for bloodwork. lol nope. I was lied to and had to go to a different location. Amazing customer service here. Sutter also got my medical records mixed up with another person (doesn't this violate HIPAA? LMFAO) and locked me out of my online Sutter Health account because of it. Avoid at all costs.

Dr. Lin is the best family Dr. he is prompt, assuring, warm hearted and super knowledgeable .read more

I have been a patient at this practice for approximately five years and unfortunately had a very…read moredisappointing experience during my visit on 2/11. I came in for significant back pain. At check-in, I was informed of my $15 co-pay and an additional $90 outstanding balance that I was unaware of. I explained that I had not received any bill or notification and asked for time to contact my insurance provider to confirm the charge before paying. I made it clear I was not refusing to pay -- I simply wanted to verify the billing. While I was in the process of calling my insurance company, I was called back by a staff member who took my vitals, including my blood pressure and weight. I was then seated in the exam room to wait for the provider. Only after I had completed my vitals and was already in the exam room did Dr. Scarlett Lu enter. Instead of beginning the appointment, the focus immediately shifted to the $90 balance. Dr. Lu stated she would not begin the visit until it was paid. I again explained that I was willing to pay if the charge was valid but had never been notified of it. Rather than discussing it calmly, she stated that she was confident I had seen the bill and was avoiding payment. As a long-term patient with no prior billing issues, I found this assumption both surprising and inappropriate. Scarlett even rose her voice at me, to a point where I had to ask her, "why are you raising your voice when we are having a civil conversation?" This conversation occurred while the door was partially open, which felt unprofessional and uncomfortable. Given the severity of my back pain, I paid the balance so I could proceed with the appointment. Afterward, I checked my MyChart account, which showed a $0 balance. So, I went back to her office, knocked on the door and showed her MyChart. She looked at my phone and was shocked. When I brought this up, I was told that billing is separate from MyChart. She then proceed to apologize to me, "I am sorry I got mad" in the most un-remorseful tone. Almost like a child who was forced to apologize. While I understand systems can differ, the issue for me was not the billing itself -- it was the accusatory and dismissive manner in which I was treated. Healthcare visits can already be stressful, especially when you are in pain. Patients should feel respected and able to ask reasonable questions without being accused of wrongdoing. Unfortunately, this experience has made me reconsider continuing care here. Her level of empathy and respect towards her patients are little to none.

Avoid Dr. Lu. She is CRAZY and cares more about her ego than her patients. I just saw a post about…read moreher on Nextdoor and finally got the courage to put this here and let other people know my experience with her after processing wth happened. After being a loyal patient for 7 years, I experienced a shocking lack of professionalism. When my insurance changed and I booked a future appointment with a new PCP (as required when setting up my new insurance account, and Dr. Lu was not listed as a covered provider), she left me a scorned, unhinged, and angry voicemail saying I was no longer welcome as a patient. Turns out she was covered by the new insurance, but how would I know that when she's not listed in their network? The only reason she saw this other appointment was because I had to go to the ER for something under my old insurance and she was still my PCP. The ER told me to follow up with my PCP to see a specialist for my issue, and she saw the new insurance/new PCP appointment in my chart. Instead of simply asking me if I was switching doctors and explaining she was covered by my new insurance, she became very hostile and dumped me like I was her spouse and she caught me in bed with someone else. When we spoke and I explained my confusion/not knowing she was covered by my new insurance, she yelled at me, accused me of lying and "doctor shopping," and left me in tears. After profusely explaining the misunderstanding and apologizing to her, she offered to still see me, but I said absolutely not, not after seeing that side of her. Someone more concerned about their bruised ego (over an insurance misunderstanding) than my care and recent trip to the ER has no business being my doctor, or anyone's doctor for that matter. ​Beyond her volatile temper, in hindsight, she was always very dismissive of my symptoms and concerns. I've since been diagnosed with an autoimmune disease and allergies that she refused to investigate at the time. She even suggested I skip a follow-up for an abnormal pap smear. Her office is high-tension, staff are miserable, and her records are never updated in MyChart so it makes it difficult for your specialists to follow your care. Hands down my worst experience with any healthcare provider. I work in healthcare now, and work with a lot of different doctors, and none of them would ever act this way towards patients. As someone who works in healthcare now, stay away from Dr. Lu. She used to be close to 5 perfect stars on here if I remember correctly. It was one of the reasons I picked her back when I found her, but I'm sadly not surprised to see the other negative reviews.

Do not come here and requesting my insurance Remove them from referrals…read more Arrived at 7:52 PM after being referred by an advice nurse, expecting to be seen since Sacramento Urgent Care lists last patient check-in around 8:00 PM. I was turned away and told they had already stopped accepting patients at 7:45 PM. The advice nurse had also tried calling around 7:30 PM and received no answer. What was especially concerning is that the clinic was not busy at all--there were no patients in the waiting area, and staff were sitting at the front. A staff member stated they had already "closed everything up" and were ready to go home. This was not a situation where the clinic was overwhelmed. I arrived before the stated cutoff time and was still denied care. This experience was inconsistent with their posted hours and creates a barrier for patients relying on accurate information to access care. If the clinic chooses to stop accepting patients earlier than advertised, that needs to be clearly communicated.

This urgent care was wonderful. Parking was plentiful, and it was very easy to access right off the…read morefreeway. The office was exceptionally clean, and the staff was super friendly and welcoming. We arrived at a good time, so the wait wasn't too long either. I noticed some of the previous reviews weren't very helpful or reflective of our experience, because ours was 100% positive. I would absolutely come here again. My daughter was treated for bronchitis, and we're hopeful she's now on the road to recovery. ‍

I love the doctors and staff. They are very attentive and get things going with the work power they…read morehave and the amount they have to do. What on earth is going on with management? I was not notified at all in any way about this "merger" with Jiva Health. I'm unable to access some of my records now as MyChart only shows a few. The website is completely gone as I get a 404 error when I try to visit. Not only that but I guess one of the main doctors retired, who was my pcp, and I was not notified in any capacity.

If you are considering coming here as a patient, don't. If you are an existing patient, look for an…read morealternative dr's office and leave. The patient care here is minimal. My latest issue was getting my lab work reviewed. I had lab work done almost a month ago at Quest labs, and it hasn't arrived at Riverbend yet. Their office staff explained its up to the patient to contact Quest labs and have them fax the lab work results to Riverbend. I have contacted Quest twice, given them the fax number provided by Riverbend staff, confirmed from Quest they have a confirmation the fax went through, and yet Riverbend hasn't found it. This is in addition to the difficulty in getting prescriptions refilled. Or trying to get an appointment to see anyone earlier than 3 months away. Or, if you do get an appointment, expect a long wait time once you arrive to the office. Or to have the nurse practitioner tell you to keep it short because she needed to log off at noon to take her lunch.

This place is absolutely horrible. I have a referral for a hand surgeon in April. It's now almost…read moreJuly and they have a failed to set an appointment with me. The assistant that answers the phone is called Angelic. She is very rude and unprofessional. First Angelic said they never got the referral from my doctor even though my doctor confirmed the referral and I saw it with my owns eyes. Now since it's been so long, I need xrays. I got xrays in the ER when it happened. I simply asked for them to monitor her phone calls and she hung up the phone. Every time I call back to set an appointment Angelic hangs up the phone. I have reported this to her supervisor Anjana Kumar. All I ask for is respect of setting an appointment.

Vivant Health has been hostile, dismissive, and openly unhelpful. They repeatedly refuse to answer…read morebasic questions and stonewall requests for information. For over a week, I called simply to confirm whether an urgent authorization was received or being reviewed. Instead of providing a straightforward answer, I was treated as if I were asking for something unreasonable. I was given incorrect information twice, which directly (and purposefully?) delayed necessary care. On Christmas Eve, I was told they could not assist me because they were closing and was made to feel like I was an inconvenience for even asking a simple question. The tone was rude, curt, and completely lacking in compassion. Honestly, their behavior has put my loved one's life in danger and we will be changing plans as soon as possible. Beware.

First time coming to take my TB exam. Deayra was so sweet and attentive when I checked in. The exam…read morewas so quick and she did amazing! I felt little to no pain. Love her.

Needed a TB test and physical last minute and couldn't go to my usual provider since I was out of…read moretown. Was very lucky to stumble upon WellnessMart, MD. Got an appointment same-day. Prices were pretty reasonable too. They provide all the documentation needed and are able to sign any forms necessary. I would say that they don't do a full thorough physical exam like at a doctor's office, so I wouldn't come here for care necessarily if you have a real health condition. Other than that, staff were very nice and would definitely verify this place as an option for anyone who needs a quick health clearance.