Very conscientious. Did a great job on our dog's nails. Friendly and customer oriented . Highly…read morerecommended.

This place isn't bad and I do believe the work here is good. The only problem at this site is the…read moreoverall business model.. There is no set schedule, sometimes they are closed when they should be open, the communication is bad.. Its almost as if its a side job or a side hobby that is run by just 1 girl who works when she wants to and is not very professional... Again, I think the finished work is okay but I take my dogs elsewhere now...

I came across this 12 years Late Twelve years ago I had two beautiful will kept & groomed Bichons…read more I met owner at a Dog festival. He gave me a gift card and talked me into trying them. I took them there several times to bath and shape the face. In December he said they were getting too long and it was hard to keep them in shape. I said not until after Christmas & pictures. I took them in January. I said with my fingers not to cut them shorter than two fingers. I got called in less than an hour my male dog was at vet with possible seizure. in minutes I got a call from vet they had my dog doing CPR he was brought in in cardiac arrest. I said don't stop until I get there. When I got there he had been shaved to the bone. My best friend gone. Then when my family brought little girl home I had to watch her, my beautiful fluffy white Bichon shaved to the bone for weeks grow out. Never a word never a I'm sorry 'nothing'. All I know is this is that there is precedent that if a dog is under deep stress and put in water they can have a cardiac event. just my story. twelve years later.

We had a great first experience here with Danielle. They were done in a matter of 4 hours, provided…read moregreat customer service and our Australian shepherd looks great. Also very fair price. We will definitely be back.

The reason I went to new place was Tisha! I had taken my older cat, Smokey, who is 18 years old to…read moreTisha at her old location. Love the flexibility of her appointment times at new location. Smokey can be very temperamental about touching his nails cut. Past experiences from past groomers were not kind or a pleasant experience for both smokey and me. I took him to Tisha and although he may not be thrilled about getting his nails cut, he allowed her to cut his nail without trying to scratch or bite her. I will take my new cat, Dusty, to her in the near future - also my pup pup Ella Bella. Thanks Tisha!

I really think the owner of this company does not like dogs. Rude service, no bath was given, she…read morewas nasty to both of my dogs! done in 20 minutes time and I was charged 170!

Wow! Can not believe we've been at one groomer for so long! They are doing an amazing job with the…read moremy doodle. She's always happy when it's cleaning day!

Just had a horrendous experience at the Huntersville location. Let me start off by saying the…read morehaircut itself was fine, but unfortunately the overall experience was very disappointing. My 6-pound Chihuahua was at the groomer for almost five hours, which I would consider an extremely long time for such a small dog. The biggest issue was that there was no communication whatsoever about the timing. When I picked him up and mentioned how long he had been there, I was repeatedly told, "We told everybody it was going to take a long time today." That was not communicated to me when I dropped him off, and rather than acknowledging that, they simply continued insisting that they had told everyone. I was also surprised to find that they now charge a credit card processing fee. When I said I would pay with a debit card instead, I was told, "We can still charge the fee." That was another frustrating interaction and something I don't recall being clearly communicated upfront. Additionally, and most importantly, I had asked them not to trim my dogs nails, only to discover that they had in fact trimmed his nails when I got home. This is troublesome in the fact that I left my dog in their care with specific instructions that I can verify were not followed. I understand that grooming schedules can run behind, but five hours for a 6-pound dog without any communication is not reasonable customer service. If there is going to be a significant delay or an additional fee, customers should be told clearly when they drop their pets off. Unfortunately, despite being satisfied with the haircut itself, the lack of communication and the way these concerns were handled left me disappointed enough that I won't be returning.

Our dog pretzel had a great first day going through his orientation and play day! It was our first…read moretime going to doggy day care and I was more nervous than he was. The staff was super accommodating with my questions and they were also super thorough on getting pretzels background to ensure he and the other campers stay safe which I really appreciate. Drop off was easy, all of the other dogs were super excited to be there and went straight back which gave me peace of mind knowing other dogs enjoyed it so much. I love that we can watch the dogs on the multiple cameras and that we have a schedule on where they will be through the day. Come pick up time, he had a great progress report and was cleared to come back anytime he wanted! He was also exhausted which was the goal! I like that they offer a discount on return visits within 30 days of orientation too. We are excited for pretzel to continue his socialization and to burn off all his energy in a fun, safe environment.

My dog Louie looks forward to day camp, he can hardly wait to get to the door!…read moreThe staff is always welcoming and professional. I feel confident leaving him in their care when I board him.

we have boarded our dogs here many times. they are very clean and I have no worries at all if my…read moredogs are safe and taken care of. they come back unharmed and seem happy. the one thing I would recommend to the staff is that they need to be MUCH warmer. they are very very blah when you come in and it seems painful for them to conjure up a smile. that does not mean they are bad with animals- I would just like the people interaction to be on a more professional and warmer level.

We had been faithful customers. Our dogs were boarded there 4 times in less than 2 months. We…read moresent a family member to pick them up for us. She lived 45 minutes from the kennel. She and I called the office around 11:40 that her GPS said that she would arrive at 12:05. They said that they had plans and would not wait 5 minutes for someone to pick them up. I would understand if we had not both called and asked. She called the owner, who ultimately had someone get the dogs for us. The owner and the employee was extremely rude. Megan was nice however.

We left PL over a year ago. Management changed and groomer turnover became a problem. I can't in…read moregood conscience give them a glowing endorsement anymore. We now use Aussie Mobile Grooming.

From scheduling an appointment for my Cockapoo to picking him up, it could not have been a smoother…read moreexperience. When I called, they were able to get him in the next day. The drop off time is flexible. Upon drop off Jazz his groomer, let me know what time he would be ready and she was spot on. Jazz did a fantastic job grooming him and he seemed quite happy when I picked him up. Their pricing is in line with my previous groomer in FL. I strongly recommend them!

This was our first visit and we already booked our next visit in September! Jenny was so kind,…read morethoughtful, and professional. She did an incredible job on Tubby!

I heard about Symmetry Pet Grooming from a Friend and I decided to get my two Himalayan cats…read moregroomed! I was happily greeted by Cassandra and Jenny, who assured me they would take great care of my kitties since it was their first time being professionally groomed! I couldn't be happier with the great customer service and beautiful grooming techniques. I would definitely recommend them to all my friends with pets!