I've been a long time customer of London Drugs and have always been impressed with the helpful…read morestaff and impressed by their product knowledge and friendly service. Great Selection and Value.

I have been a long time customer of London Drugs. I always order online as I'm disabled, and it's…read moreeasier. Today, after receiving a shipment containing an unwrapped bottle of liquid soap that had leaked out all over the contents of the box, my complaint, and request to send another shipment, or refund (suggested by the woman at head office) was mishandled by a customer complaints service rep. She insisted I go out of my way to send photos of "every damaged item" and list all of the products I could "not clean up" since there were cans, and wrapped items that could be salvaged. Who does this?? I sent a photo showing how much soap had leaked out, and she replied it looked like it was only in the one corner of the box (I had moved some items to get a close up, like she requested). Honestly, at this point I thanked them for their past shipments, and bid them adieu. The food bank next door will gladly clean off the gloppy mess, and I will continue ordering from Amazon, where they never make you feel like your years of purchasing with them, don't matter.

Quite a big shoppers and lots of parking spaces outside. Friendly staffs and really organized…read morespace. Veggies and fruits are in decent quality too.

Can't say enough about their body lotion selection. They really do have a moisturizer for all…read moreconditions, including 'basement pit'. The air gets so dry down there. They also really seemed to understand my unique requirement of not only wanting my guests to have supple, moisturized skin but that I would be wearing the skin myself at a later date. They really get me. 4 stars. Would have given 5 but IT DIDN'T PUT THE LOTION ON THE SKIN and I didn't have my hose with me.

Good products and selections, friendly knowledge staff, parking available, carts though not free…read morewere available and plenty of baskets

I just read that a client found this shop dirty and full of drug people. I wonder if she or he…read more was in another city or maybe high!!!!!!!!! I shop at this store and have found it small, older but well stocked and pleasant staff. I take the time to go from West Kelowna , so it must be worth it with three shops within a mile of where I live. Have the nerve to at least leave your name. Ruth Hart

Over the past six months I have had to take back two items because they were no good. Both times I…read morereceived the same response. I drove fifteen minutes to show them the liver I bought, the day before, I cooked and it turned very green and made my dog unwell. The employee, who was wonderful, called for the manager or meat manager and when they arrived they just blew me off. I went out of my way to make sure no one else got sick and that is the response I get? The same thing happened six months earlier when I returned some lobster that made me sick. Just for reference these are the only two items I have taken back to a store in my life. Overall the employees are wonderful and the management, that I met, are horrible. Please post a sign returns are unwanted and we don't care!

Terrible. Bought an onion, had freezer damage obviously from transport. Made complaint, they…read morebasically told me to get stuffed.

Friendly service does not make up for common mistakes. I constantly have mix ups on my…read moreprescriptions. On top of that their hours are TERRIBLE. I would go somewhere else if I didn't already have my insurance set up here. I hate this place.

Sorry for the long rant. On Thursday, March 29/24, I submitted an on-line shopping order as I have…read morebeen doing for approx 4 years. Drove to the store and picked up my groceries during the proper pick up time. When I got home and opened the back of my vehicle, I could tell right away that a lot of my groceries were missing from my order. Non of the missing items were indicated on the 3 pages of my order report. Once inside my home, I had to do an inventory or what I received and what was missing. Before I had finished, the phone rang and it was Save On saying they had my missing items and asking when I could come and pick them up. Seems like the missing items did not even warrant a "delivery". Turns out (over $400.00 shopping order) that 17 of the 52 items did not come home with me. To top that off.....not all of the items I was missing from my order were included in the missing items that Save On told me to come and get. Not only did I NOT get my items....some other order DID. The young lady that brought out the remainder of my items (after she had to complete my order before I came back to the store ) was polite and pleasant and told me she would speak to someone about the issues with my order. Well...today is Tuesday, and I have still not heard from anyone from Save On. Shame on Save On Foods for the poor on-line shopping service and the NON EXISTANT customer relations.

Went in here to find something but they didn't have it. The store is jammed full of everything. It…read morewas also crowded so I got out of there as fast as I could. They didn't even have what I needed.

While much has changed in the computer department over the past few years I can always rely on…read morereally helpful, friendly and knowledgeable staff when I'm looking for tech stuff.