"I first visited Dr. Stephen Krzeminski at Lakeshore ENT in Granbury about two years ago. He…read morediscovered I had nose polyps and a deviated septum, and I only had about 65% air capacity in my right nostril. Allergy season was a nightmare because I'm allergic to cedar fever and ragweed, and I could hardly breathe. Dr. Krzeminski recommended surgery, and although I was super nervous and put it off for a year, I finally went through with it. After the surgery, I can breathe tremendously better--just like he said I would. The nurses were fantastic and calmed me down when I was anxious. Plus, the lady at the front desk (I wish I remembered her name) was so helpful when I forgot my CareCredit card. She looked up my account so I didn't have to run back home. Overall, the entire staff at Lakeshore ENT has been amazing. My quality of life is so much better now, especially during allergy season. I highly recommend Dr. Krzeminski and the whole team. They truly made a huge difference for me."

I've been a patient at Acton Medical for over 15 years, and I've never had a single complaint. From…read morethe friendly front desk staff to the knowledgeable physicians, PA's and nurses, I've always felt completely satisfied with my care. I'm fortunate to have been in good health and not needed frequent doctor visits, but when the time comes, I know I'll be treated with dignity and respect at this medical office.

The new phone system is the stupidest, most absurd thing I've ever dealt with. You can't ever get…read morethru to a real life person. You call and immediately get placed on hold for 45 minutes to an hour, and then sent to vm. When you leave a message they never get back to you. It's unbelievable. I don't know what the hell happened, but it's out of hand. The pharmacy won't fill my script until they talk to someone from the doctors office first, and since they can't get thru, I guess my meds will never get filled!? SO GLAD I PAY FOR THIS SHIT SERVICE

Dr. Lanier saved my life. I was having a ton of allergic reactions & near death experiences. He and…read moreNurse, Jo mimicked the exact workout and implemented the drink that was the root cause! He took me through allergic testing so I would know which months to avoid. I'm literally allergic to the state of Texas 10/12 months! Thankful for the staff's knowledge, kindness, thoroughness, but most of all their compassion!

We were referred here about 3 years ago from a friend that sees Dr Bob. Dr Tierce had more…read moreavailability when we first called to set an appointment, and we've had a great experience working with him. He's very kind, friendly, and knowledgeable. He apologies for running late (if/when it happens), is happy to answer questions, and doesn't make you feel rushed. The office staff are also very nice and helpful.

Went to see Dr Bhaloo at the Granbury location to have my ears/hearing examined. Nice office and…read morestaff upon arrival. Was seen shortly after arriving. The NP was great as was Dr Bhaloo himself. 5 stars all the way!

Dr. Bhaloo was very personable. He explained everything in a way that I could understand. His staff…read morewas prompt and courteous. Once I was checked in, I moved through the process in a timely manner.

have been a patient for over 30 years…read more always attentive and on top of my health Follow-ups and appointment reminders are top notch

FIND A NEW DOCTOR, Granbury has plenty of them. Been a…read morepatient of Dr. Smith for over 30 years and loved him... However over the past 5-6 years things have gone south. From EVERY appointment being 45mins to 1 hour late, to lack of communication, to non-existent follow-up (still waiting on a call from December 2024 when I specifically asked if they would call me right back...yep, yep....NOPE!!) To seeing a different PA every time I go in, which means you have to start all your medical history explanation over, in fact, haven't even seen Dr. Smith in YEARS... My appointment was at 8:30am...and as per normal I pride myself getting there 15-20minutes early just to make sure all is ready so there is no delay... After 9:30am (1 hr after my appointment was suppose to be / 1 hr 20minutes since I walked in the door) I got up and left. Heck they open at 8:00am--how can you be 1+ Hrs behind and you only opened 30 minutes ago?? If the customer / patient was this late or missed an appointment then there are penalties associated with that (which I agree), but what happens when the clinic is over 1hr late??? Doesn't seem fair, my time is just as important as your time...and I am the Patient / Customer who is PAYING for the service. Used to be a great place, but either Dr Smith has taken in too many patients, they lack proper scheduling training, or purposefully they are just cramming as many cattle into the trailer as they can to turn a profit...either way, customer service has gone to heck...and too many other Doctors in Granbury to waste my time. KEITH KUNKEL

Always greeted with a smile at the front desk! Shelly is absolutely a patient first, dedicated joy…read moreto work with! The Practitioners are all top notch! Cathey is incredibly kind! Thank you for all you do for your patients

I love my doctor, Crissy. She is fantastic. Without her, I doubt I'd be giving a full three stars…read more Last month I called to fill my prescription. I was told it'd be ready that day. I left work and drove 3 hours to pick up said prescription only to be told I was misinformed and that it wasn't going to be ready today. Luckily, they were able to "expedite" it and after waiting an hour and a half I received the prescription. This past Friday I called to refill my prescription. I left a message because the office was closed. Tuesday, I hadn't heard from anybody so I went in to try to get it and the lady finally put in the request for me and said they would call me when it is ready. Today. (Wednesday) I receive a voicemail saying I can't refill it unless I set an appointment. I show up at the office 5 minutes later at 10:45am to resolve the issue and I'm told that I "should have called earlier to set an appointment" and I could have gotten in today, but up until 5 minutes earlier I was not aware that I needed an appointment... Luckily I was able to set an appointment for tomorrow (Thursday), given the urgency. Yeah, that's great. But what would have been better is to have been able to receive my prescription today and not have to miss another day of work because of an operator error that was not mine and that I had no idea I needed to provision for. This place is not a bad practice, but of the four months I've dealt with them, two months have been negative experiences. Update (06/27/17): Melissa is rude as hell and I hate doing business at this establishment because she is so condescending and impolite. Today is the last straw with this woman. I called to tell them that my pharmacy said they can't contact my clinic to get my prescription and that I must do it. So I call the clinic, Melissa answers. I tell her what I need to accomplish and she says "well, you need to talk to the pharmacy about that." I tell her that the pharmacy said they can't do it and she says very rudely "well, they can" and just leaves a hostile silence in the air. How about assisting me in resolving the solution, Melissa? Instead of speaking to me like a fool? Finally, I get her to conclude with "I guess I'll get it sent over." Awesome! Now we're getting somewhere. Thank you! Not so fast. I sit here at the pharmacy for two more hours checking periodically to see if they have received anything. Nothing. I call the clinic. Melissa answers. I tell her that the clinic hadn't received anything yet. Very rudely, Melissa says "Well, we're in a clinic, so..." I ask her to clarify and she, rudely again, says "The doctor has to do it and he is probably too busy with patients to deal with it right now. He will probably do it at the end of the day." Thanks for being so informative, Melissa. Thanks for being such a great communicator and thank you for making me feel two feet tall and ruining my day every time I speak to you. I refrained from writing all of this for a long time because I knew that if I did then I would have to awkwardly face these people every time I go in to the clinic. But I've decided I'll just switch providers. I'll miss Dr.Brock, she is a wonderful person. But I am done with this unnecessary insolence.

Full of himself and very dismissive unprofessional I felt and to have to sign into the iPad with a…read morebunch of information with the password we have many passwords these days. That's the reason why I did not go back.

After four months chasing a persistent pain with an internist, urologist, physical therapy and…read moreneuromuscular specialist with X-rays, and two scans, Dr Shannon nailed it, finding the source. He is very personable and more important, thorough. And he listens, taking notes on every thing I said, I.e. he learns before he acts. Everyone in the office is very pleasant and helpful. An awesome experience for my first time in chiropractic care.

Great staff and Dr Will is amazing. My husband and I and a couple of our friends all go Sawyer to…read moresee Doctor Will!

excellent care friendly staff. I would have given them a 5 star rating, but the wait was long and…read morethe chairs hurt my buttom and sciatica nerve in my leg. They need to get better cushioned chairs that can handle constant wipe down with antibacterial soap.