Their new system is terrible terrible terrible. If I just have a simple transaction that was once…read morehandled by a teller, I have to sign in, provide an extremely detailed reason for my visit, & wait behind people applying for a mortgage or car loan, opening an account or putting money in a CD. Today the sign-in screen didn't even work. They need to go back to a teller system but they eliminated all those counters in every single branch.

As many customers have stated, the employees (every one we have spoken to!), have been of utmost…read morekindness and concerned for our best interest, not only theirs, we have been completely satisfied working with them and we both would absolutely recommend them to any person, family member, we care about!

GREAT Staff-always friendly and helpful! Fully competent and able to accommodate needed assistanceread more

I needed assistance and used the Case Credit Union chat feature on the mobile website. Cameron was…read moreable to assist with my questions very efficiently. Great customer service and truly a pleasure to work with Cameron today.

Place is terrible. They are holding my grandmothers money for over a month and refusing to…read moretransfer it to the trust account. They don't return calls. They ask foe the same info they already have and stall despite needing to disperse funds in 3 days. This led to late bills for the estate and more expenses for us. Getting a lawyer.

Got a cashier's check from here for a car purchase, and recently opened the account with PNC as…read morewell. Alex was very helpful and kind to us, and even stayed a little later to help us finish up everything we needed. Very clean location, friendly and helpful staff as a whole.

I experienced such a negative experience this is why I am on here looking for a different bank. I…read morewas told to verify my email address that was already verified. Then when sent the verification code, was told to copy and paste it so one would not make mistakes. Then was told it was the wrong code. After requesting a new code, it was not sent. Then was told cannot log in anymore. I will say that it is not just this bank it is lots of organizations that are on board with rudeness; its the new normal that is not going to fly. Lets keep calling foul when it is foul. This too soon shall pass* It will not be accepted as the new normal, No NO NO!

Staff at this branch was rude and not willing to work with me. They are the final straw! I have…read morehad it with their discriminatory, rude, and condescending attitudes towards paying customers. spare yourself the drama, hassle, and unforeseen fees by taking your business elsewhere