I got tired of my old bank constantly being gobbled up big bigger and bigger banks... Six years ago…read moreI switched to MSU FCU and I've been very happy with them ever since! Always friendly service, and truly great customer service. Any time I have a question, I can either call and get helped immediately or submit it through their website for a reply within 24 hours. With free [for everyone including non-members] ATMs spread around town, in addition to the many branches throughout the Capital Area, I don't see much reason to live around here and NOT use this bank. You won't look back!

I am totally disturbed by the fact that we faithfully paid our 8 year loan off in 7 years but when…read morewe used our app to do a pay off. After two days I called back in to find out the procedure having never done this before. Only to have one person assure me that I was going to have 35 cent a day interest occuring until my transaction cleared so I had her to transfer $2 covering a few days. Well today I called only to have this specialist tell me 1. she didn't see any payment 2. The payment had been cancelled (which was a lie) Tell me how you'll handle last payments a little different is one thing but to literally misplace it till where you can't even see it within your system is RIDICULOUS please consider I made 7vyears of payments with no issues

GREAT Staff-always friendly and helpful! Fully competent and able to accommodate needed assistanceread more

I needed assistance and used the Case Credit Union chat feature on the mobile website. Cameron was…read moreable to assist with my questions very efficiently. Great customer service and truly a pleasure to work with Cameron today.

Place is terrible. They are holding my grandmothers money for over a month and refusing to…read moretransfer it to the trust account. They don't return calls. They ask foe the same info they already have and stall despite needing to disperse funds in 3 days. This led to late bills for the estate and more expenses for us. Getting a lawyer.

Got a cashier's check from here for a car purchase, and recently opened the account with PNC as…read morewell. Alex was very helpful and kind to us, and even stayed a little later to help us finish up everything we needed. Very clean location, friendly and helpful staff as a whole.

I experienced such a negative experience this is why I am on here looking for a different bank. I…read morewas told to verify my email address that was already verified. Then when sent the verification code, was told to copy and paste it so one would not make mistakes. Then was told it was the wrong code. After requesting a new code, it was not sent. Then was told cannot log in anymore. I will say that it is not just this bank it is lots of organizations that are on board with rudeness; its the new normal that is not going to fly. Lets keep calling foul when it is foul. This too soon shall pass* It will not be accepted as the new normal, No NO NO!

Staff at this branch was rude and not willing to work with me. They are the final straw! I have…read morehad it with their discriminatory, rude, and condescending attitudes towards paying customers. spare yourself the drama, hassle, and unforeseen fees by taking your business elsewhere