We have been going to Lake Pet Hospital for over ten years. We have taken all four of our dogs there and they have always done the very best for us. read more

Lake Pet of Eldon, Mo. Called us yesterday morning. They are refunding the 175.00 and giving us part of the money back on the account with them of the urgent care visits. read more

If there was a rating of less than 1 . . . that is what I would be choosing here. Attached is a letter that I had written to Veterinarian Kathy Vetter-Bisges, DVM that detailed what happened with a walk-in visit on May 19th, 2026. It was my understanding at the time of the writing of this letter that she was the owner. It turns out that approximately 1 1/2 years earlier, she had sold the business to Veterinarian Lauren Prenger. As you can see from the letter that it was written and then hand delivered to the business office on June 6th, 2026. The receptionist advised that Vet. Vetter-Bisges was on vacation and would be back on June 16th, 2026. I received a phone call from Vet. Vetter-Bisges who acknowledged that the experience was not quite what the office aspired and apologized for the experience but that as she had sold the office the previous year to one of her staff members (Vet. Lauren Prenger) and that she is just an employee there now. She advised that she would forward the letter to the owner Prenger. As of this writing . . . it has been right at 3 weeks since the attached letter was given to the owner (Vet. Prenger) and as of yet, there has been absolutely no interest shown by the owner to reach out to me to, at the very least, learn more about the experience and maybe find a way to correct the egregious mistakes that were made that day. If I were to have an opinion on the experience that day, it would be that the office is pricing themselves to accommodate the wealthier visitors to the lake that live in the million-dollar McMansions but also, without a care as to whether or not their diagnosis is correct or not. Beware! You may wish to keep in mind that you would have to get a second opinion after being monetarily raped for not making an appointment because of being concerned that your family member may not be able to wait for the appointment time. Stephen Anderson read more

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Three times I have been here in the last 2 months. One time I got an eyeroll from one of the desk girls after asking them to bill us. The second time, I waited in a line, (it was busy) but when I got to the desk, the same girl who rolled her eyes at me last week, got up and walked to the back. I will now do my best to avoid this place. read more

The staff and doctors are so professional and great to work with. The staff always looks after our dog when we take her there. They also have grooming right next door which is awesome read more

I called right at 5pm because my dog was in severe distress. We were in the area from out of town so this is not our regular vet. Once I described what was going on the receptionist told me to go ahead and bring him in and she'd let the doctor know we were on our way. They met us at the door and did a through exam including blood work and x-rays. He is very ill so the vet gave us the option to euthanize him or take him home with medicine just to make him feel better for as long as he can stay with us. She explained that his condition would probably take him within a week or 2 and she just wanted us to have ourselves mentally prepared to deal with this at home. We decided to bring him home. She was very supportive and told us to call back if we needed anything from them. I felt that we received exceptional care and compassion. We live in St. Louis but have a 2nd home here. I'm considering making this vet our regular one. They are fantastic! read more

Vet and receptionist was so amazing with our brand new pup. Vet got on the floor with us and pet and loved on our dog while we talked about our concerns. Very loving and made us new owners completely comfortable. read more

Best vet clinic in the lake area. Excellent veterinarians and fair costs. They really care about your pets.

Have loved the dr's there for years but today was the worst experience I have ever had! Was told that they wouldn't treat my girl because when she goes to the specialist it needed to be the worst case it could be, she has chronic ear infections... have taken her there for 4 years & all my dogs previous. We are moving on & asked them to forward the records & was told, "will do so when you have an apt, otherwise they have a stack of papers they don't know what to do with!" I made the apt as we drive off! Will never go back!!! I asked for at least to give meds so she could have relief right now. The vet at least did that after I was treated poorly. read more

I've been a client for 32 years. I've always had the best experience until recently. the customer service has gone out the window. the front staff is incredibly rude and unhelpful. I currently breed akc chihuahuas so I have been using lake pet hospital for all of our vet needs. recently I had a dog come down sick with an ear infection. I called on Monday asking to speak with a vet about it as my puppy had already been seen 2 weeks before. I tried to see if the vet would prescribe her something else since the medication wasn't working. The staff refused to ask a vet and made me schedule an appointment for Friday, today, instead. I took the appointment then called back Tuesday due to the urgency of the situation. I asked for a vet and the staff promised a vet would call me later that day. I waited until today, Friday, and never received a call back. I called the vet again this morning letting them know my car broke down and I can't make the appointment. I told them I needed to speak with a vet right now. Cory said that she will reschedule me for when Cathy comes back and wouldn't tell me whether or not a vet is refusing to get on the phone to answer my questions. They DO NOT TAKE YOUR PETS EMERGENCY VERY SERIOUS! Cory tried rescheduling me for the middle of next week and I got off the phone. We will be taking our services somewhere else. This vet office takes a lot of bad checks and scares away ALL THEIR CASH PAYING CUSTOMERS. I guess they have that option since their local prosecutor is willing to collect on ALL THE BAD CHECKS they accept there. So if you're broke and have no money this is the place to be. But always remember you get what you pay for! I would highly recommend Mizzou vet office for all your daily and emergency needs. Lake Pet Hospital doesn't even offer after hour emergency services anymore and their prices keep going up. Their customer service is at its ALL TIME LOW NOW! read more

Updating my review to one star: When I first called I was under the impression my cat would have surgery that day since he had a broken jaw and apparently other injuries and couldn't eat and was in distress, but when I got there they sent him home with an aspirin and they scheduled him a week later for surgery, 3 vet visits later I chose to have him euthanized because he was not able to breathe on his own and was just laying there urinating on himself. All the vet visits ended up costing more than the surgery so I asked for it to be adjusted and was told the Vet would get back to me after she spoke with someone else. Fast forward over a year later and I received a collection letter. I called the them to try and take care of the bill and was told no. Yet they had the wherewith to call me about my bad review (which stands) I do not recommend this group when it comes to treatment of injuries to an animal. I gave two stars because I know they work with shelters and the city, but I had a bad experience and my deceased cat had even a worse one-and suffered for a week when my gut told me to take him elsewhere .. read more