We had an experience here in 1998 that convinced me that I would never, EVER return to this…read morehospital. I had told my husband to let me die before taking me back there. In 2024, 26 years later, my son needed emergency care and was transported to Lake Regional by ambulance. By the time he got to the hospital he was in a coma, & needed a breathing tube. He was admitted to the ICU & I realized immediately that things here have changed! The care administered by the nursing staff was exemplary. They were kind, caring and helpful. One of the doctors took about 30 minutes out of her day to just let me cry and process the situation. The social worker was incredibly supportive and helpful in trying to arrange next steps for our son. I would not hesitate to return to Lake Regional. It seems they've done a lot to make improvements here. The only reason I gave 4 stars instead of 5 is because one of the doctors gave us incorrect information regarding how my son would be transferred to another hospital. It ended up causing a lot of confusion and irritation for my husband and I.

Airlifted a metastatic breast cancer patient without a chart and my family member died! Vitals not…read morestable, Beth in the cancer center still gave her 2 chemo pills, then curb checked her into the emergency room with a belly ache. Andrea patient advocate gave me my family members tumor marker numbers not the patient or the patients spouse!

I really like everyone here. I get my allergy shots here and the staff is wonderful! I finally…read moreswitched my primary care doctor to doctor Thomsen, I am very impressed with him. He actually listened and was very talkative! First primary doctor that has been as caring as he was. I also switched my primary nurse Practitioner over to Sherry, she is quick but extremely efficient and very detailed orientated. Finally quality care for this area!!

My father was recently inpatient here in second floor ICU and his nurse Aaron was amazing, he kept…read moreme well informed on my father's care. My father was moved to 3rd floor before being discharged to hospice and his nurse Brandi was also very good. I appreciate the care my father received from SSM and their staff. The Social worker Brandy was also exceptional, she quickly got things set up with hospice so my father could come home.

Medical Staff, My…read morewife and I wanted to send a great review to the medical staff here at St. Mary's Hospital. We had our third child here today. Our experience for each child just got better and better. The staff here are so friendly and caring it makes it feel like family! For those of you wondering what hospital you might want to have your children in please take a visit here. They are great and very friendly and make you feel an home. Mahalo, May & KJ

Tried twice to see a doctor. First visit was a 3.5 hour wait, I left. Tried again next day was…read moretold it was a 5 hour wait. Receptionist was very frazzled.

Absolutely horrible care!!!!…read more May of last year I went in with a black and blue foot. She told me my ankle was sprained and that I would be fine in two weeks, NEVER ONCE saying anything about following up with another doctor. A few weeks later I had no choice but to see another doctor because I still could put zero weight on my foot. He was absolutely shocked that they missed 2 breaks and a torn ligament the way they had. I had to have two plates and screws put in my ankle it was so bad. He said there was absolutely no way an x-ray could have missed the amount of damage that was done, not even when it was a new break. Small fractures can be hard to detect when it's a new break, but this was no small fracture lol. Extensive damage had been done. My amazing insurance (whom I will also be filing a complaint against this establishment with) has already paid them hundreds of dollars for this amazingly bad care, so when we got yet another bill for 17+ dollars I didn't feel it fair that I should have to pay it. We then filed a complaint with grevence and asked them to waive this very small fee but they found in their favor saying I was told to follow up with another doctor......THIS IS A FLAT OUT LIE!!! I was never told anything close to that!!! I was specifically told it was NOT broken, that it was just a sprain and to stay off of it for two weeks. Not one word about following up with someone else. No discharge/after care papers or anything. They still want me to pay them another measly 17.50 even though they did absolutely nothing to help me, and have already received MORE then their fair share. I didn't even get a tylenol for the pain. I left that place in tiers and I'm still completely shocked at how badly they handled my entire situation. I trusted them and shouldn't have. PLEASEE!!! DO NOT TAKE YOUR FAMILY HERE!!! They are very obviously more worried about their money then they are your well being

Made an appointment online last night. Showed up for the time. Wait was extremely short. I saw…read moreRenee the nurse practitioner. She was kind, caring and really knows her stuff! Highly recommend.

Had to get care for hornet stings so I ran in without an appointment. Extremely nice reception and…read morewas seen by Vanessa within 10 minutes. She was kind, friendly, and attentive. The doctor saw me quickly and helped me avoid an allergic reaction. Great job by an excellent team!

They suck, it is 10:00 in the morning and they cannot check people in because a nurse has failed to…read moredo their job.

I hate that my parents live in this area because you can not get adequate care. Mercy is the…read moreworst. The times my parents have been transferred they DO NOT RELATE ALL INFORMATION TO THE NEXT HOSPITAL. Having to repeat yourself so many times and having a doctor tell you this is new information to me. What? My dad was at two mercy's Springfield and then Lebanon, within a week. When he was transferred to Phelps, they didn't send notes with tests. We didn't see the doctor for a couple of days and when we did things like when the pain started and how is started was missing from his file. So shame on you and be prepared for a lawsuit. I will gladly take all your your cults money. Your negligence caused delay in his care and delay in his care caused irreversible damage. So not use mercy. They are not good. I live in Oklahoma and don't use them either. Not a good hospital. Phelps or Cox is WAY BETTER!

Staying healthy, getting regular check ups for my family and myself today. This is the first time…read morevisiting our new family practitioner and visiting this hospital. We had a great visit, we loved our new doctor and nurse. Our doctor was amazing, super attentive with all of our needs and concerns. I'm very happy with this visit, the staff in the hospital were very helpful and friendly. The pharmacy staff was also great. Overall very satisfied.

A complete joke. Understaffed, broken software, long waits, poor service, and a traffic system…read morethat will make your head spin. If you're retired, congratulations and welcome to being an afterthought to this hospital. If you're active duty or a family member of one, I hope you get better care than I did. I know there are some good people working there, many extremely professional. They get wrapped up with the employees that manage to draw a breath and do little more and call it a workday/week/ month/year/career. Go to the pharmacy to see what I mean. First stop: ID card reader. Broken. Scans your ID bar code, then asked if you want to continue without an ID. Ah, no. Scan again, and again and again. Maybe on the third or fourth try, it will show you a blank screen and ask is this you. It's a blank screen! But if you want a ticket to wait in line, press YES. Then you glance over at the poster with instructions where it tells you there are three options to select from. Then you look at the next screen and those options are not there. SMH. Draw a ticket and wait. Wait a long time. Plan to be there a while because they are understaffed. Then you get your meds and you find no refills on some of them, others with refills; some have 30 days of supply, some 60, some 90. Makes you wonder if someone brought their kids in to help out. Unreal and scary at the same time.

This hospital used to be the best place to go for medical care but has fallen hard and fast over…read morethe last 5 years. My mother has had 2 separate times of her going to the emergency department, usually late at night, and been sent to sit in the waiting room for HOURS. Once, we thought that she had a massive leaking infection in a recent surgical site (thank God that was not the case!) and she waited for 4 hours before we realized our mistake and she decided to just come home. Tonight, she needed help with an extremely painful leaking cyst on the back of her thigh. She wad made to sit on that extremely painful cyst (being flat out denied a place to at least lay down as she cried in the waiting room) for FIVE HOURS. Meanwhile, every cough and sneeze that walked in was given a bed before her. I don't know what happened to patient care at this "hospital" but clearly it has died in a corner somewhere....I recommend checking the waiting area.

The hospital staff was good. But the home healthcare manager is sub-par. She decided to stop…read moresending workers but neglected to inform the patient. That is a dangerous situation considering they are dealing with people with medical problems. I tried talking to her and had answers for her concerns but she just kept talking over me and would not listed. So I would recommend Phelps Hospital but definitely not Phelps Home Healthcare unless they get a new manager with management skills.

First of all I read where someone said that the security guards were racist because the beeper…read more thing went off when they walked through it, and they wanted to search her bags well that's their job to make sure the hospital and the people who are there are safe! This has happened to me before as well but I didn't argue or anything and I'm a white female so apparently it wasn't a race thing for the other person...The main thing I don't like is how the Drs I have just seem to up and leave sending me a letter umm sorry I am moving to wherever and you will need to find another cardiologist! Also my stomach Dr did the same thing to me and I would assume all her patients. For those reasons I will be transferring to Boone Hospital

Needs zero stars. OB triage neglectful and passes off liability by lying on documentation…read more Ignore all atypical cases. Cause pregnancy loss and permanant damage to mother and child. Not ADA compliant for parking. Communication between departments is almost none.

Brought our 89 year old dad in to be checked out after a fall. They put us in a room with someone…read morewho was really sick, for at least 2 hours. Needless to say, my sister and I became sick on the same day, a couple days later. I tested for covid today. Thanks to the good old Bothwell ER. The medicine for it costs $700, so I guess I won't be getting well anytime soon. Thanks Bothwell! You should pay for my meds.

The doctor there used differently tools that not supposed be used on patients for testing purposes…read morevery dangerous for patients to go through with that horrible condition hospital because they aren't well trained or education in college doesn't have diploma on them either! They must've go back to school learning more about it!