I am updating this review after allowing some time to lapse from my last appointment. Since that…read moreappointment, open communications were held with the office, my insurance companies (2) and the VA. Different information of policies has been presented by the insurance companies to myself, than the dental staff. These differences, and information, seem to be quit significant. I have now saught out legal assistance, to help review policies and responsibilities to ascertain the facts and figures from both insurance companies ( CIGNA & METLIFE ).
On the date of my appointment, I arrived 15 minutes early, for there is always paperwork to be filled out. -
As the time of my appointment came and went, I was NOT called back into a dental chair. rather, I was held in the reception area for the next 50 minutes. were the front office staff spent tje time trying figure out who was paying for what.
Mind you, no services have been completed yet... the cart has most certainly been placed in front of the horse.... This is not what I expected when I showed up with $200.00 in hand, my deductible for the service that was suppose to be completed at this appointment.
Throughout this time my anxiety rose, I was forced to react to certain triggers (ptsd) and to my service dog who was keeping a better situational awareness than I. A different approach in my opinion, should have been explored by office staff .
1) provide the service for which I was there for.- crown & address the fractured facial.
2) complete the billing for the service or services done on that day - with information from the originally recieved pre-approvals
3) collect my co-pay
4) hold an open discussion after the appointment, concerning billing problems.
As this is MY 1 sided review, still driven by the events at this appointment, and on this date only. Things like -
A) how I was made to feel during this appointment and still feel. I am embarrassed, angered, and hurting physically.
B) lack of communication prior to appointment- with me and insurance companies
C) lack of any compromise for solutions or an alternative to alleviate the pain I was, and am, in.
My prior visits to this office were very decent, everyone presented themselves in a professional manner, they all knew there place and jobs. Dr Lewandowski's and his staff do a wonderful job, in the 3 previous visits they made me feel welcomed, listened to me while I discussed my dental concerns and needs. they in return helped me understand there findings, then discussed options to correct my dental issues.
This is my review, its not ment to change anyone's mind concerning my dentist. But to provide a review of a problem that still needs to be addressed. Discussions were held with the office manager, and I still have not had the opportunity to discuss these issues with Dr Lewandowski.
