It's sad, I have to agrtee with Ginger even though her review was from 10/2010, it seems the…read morecustomer service has yet to change. I walked in one afternoon after shopping at a neighboring store and though, I do need a sign and I might as well get it from here (convenient location for me). So I drop in and it felt like I was completely cutting into this lady's lunch time or something. She was NOT friendly, not service oriented and when I asked her questions she made me feel like she was bothered by it. I was very annoyed. She put together my work order (for a 10x1' sign (long vinyl sign for my 10x10 pop up tent), and she made it very bland. She asked me what color. She did not give me a font choice or even tell me they can work wonders with the graphics. She gave me a quote on the most boring sign I had ever seen, and told me the graphics designer would email me in a few days with a proof. I gave her a deposit and got out of there as soon as I could. She was cold. I got the proof in email about three days later. The proof was just as boring as she had detailed it for me. I emailed the designer back - hoping he was nicer than the sales lady - and sure enough he let me know he would happily design it (he did not realize he had artistic licence on this project). So there he went, and made me a fresh design, with my colors, he added my business logo and made it match my logo font - so now it looks fantastic. I am very happy with the graphics designer they have there. But the customer service the blond hair lady gives - was aweful - could destroy that business! My poster came out great - a few too many grommets but that is because the sales lady dorked that up, and no matter how many times I told her I don't need that many - she kept putting it back on. It took forever to pick up too - I walked in at 0830 just after the employees did and they were in no hurry to help me. Very odd. I may or may not take my business back again - I will probably check the other sign place down the road first.

The Yelp tag that goes with a 2-star review is "Meh. I've experienced better." I do hope to…read moreexperience better with a local sign company. Several times a year, I order the same type of sign with different verbiage. In the past, I never knew what type of quality I would receive. I have to give them credit for improving their quality and consistency in the past year or two. Contrary to what the name of their business suggests, their signs are not reliably available the next business day. My biggest gripe is with their customer service. Every time I walk in the store, I feel I'm inconveniencing them. I usually have to wait 5 to 10 minutes before I'm greeted... and this is when there is nobody else in the lobby. The last time I was in the store, the woman poked her head around the corner and acknowledged me... said she would be right out... and then made me wait 10 minutes before she came out to help me. I walked around the corner and watched her walking around in the back, chatting with the workers.... apparently not doing anything important enough that should keep her from a paying customer in the lobby. All I needed to do was pick up and pay for a sign. I could see my finished sign waiting for me by the cash register. Their computer system is outdated and paying for the order is a ridiculously time-consuming procedure. I hear there's another sign company on West Street and I'll be checking them out...