So... FlowerShopping.com is REALLY "Ladera Ranch Florist, Inc."? That explains the Ladera Ranch address on the Contact page of the website. Got it! Good to know! Regardless, of what these shysters call themselves they are HORRIBLE! When my wife's anniversary flowers did NOT arrive at our home the requested DAY - that's day people, day - I contacted them via their contact page (currently the ONLY means of contacting them now they have removed the toll-free number and don't list their local number - which is 949 305-3247 - from the page) and got the attached voicemail message the next day. Two days go by with NO refund. I find their email address (customerservice@flowershopping.com) and forward the attached image to them. I FINALLY got a refund. So never mind that I had to deal with a disappointed wife on our anniversary. Never mind that I had to jump through hoops simply to get a refund for something that I purchased that never arrived. Never mind that their website keeps getting more and more and more locked down so that you can't contact them. Actually, no, there is no never mind. This is horrible service! Unacceptable. So I am just adding my voices to the chorus of voices that have preceded me here. Now you know, these guys are shysters. read more

Ladera Ranch Florist Inc - The transcribed voicemail message that I received. - Florists Near Me - Ladera Ranch, California

placed an order for a premium bouquet, received something pitiful. It was over $130.00, when I contacted them, they offered a 15% discount on my next order. I asked for a full refund, as stated on their website. They have since stop replying to my emails. When I call them, I get placed on hold and no one ever returns or they simply hang up. Also look for them on the BBB site, they have a rating of F. All have similar complaints. read more

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Where is my Red Wagon! So Ladera Ranch Florist is Flowershopping.com .... found you! As you can see from all of these reviews this business uses deceptive advertising to generate business. This past week I ordered what I thought was a unique flower arrangement for my daughter celebrating the birth of our Granddaughter. what was displayed on their national website was a replica red Ryder wagon with "Its A Girl" with a beautiful Bouquet ..heck I even upgraded ... now what was received was a completely different arrangement and the wagon ended up being a little red box . hmmm last I checked wagons look like wagons, have wheels and a handle they dont look like a red Nike Box. Look flowershopping.com or Ladera Ranch Florist inc , AKA Bait and switch flowers, you had no intention of fulfilling what you advertise, you offer a guarantee of satisfaction which by the way I am not satisfied with the wheel less wagon and what did you offer me , 20% off . Seriously if I wanted a red box with random flowers I would have grabbed some from the guy selling them off the freeway offramp on Imperial grabbed a red box from the garage and called it a day ...oh wait that's kinda what you did. So lesson learned , my advise stop with the deceptive advertising , read your complaints and try running a legit business. As for potential customers until this so called florist gets their act together avoid them, you will have better luck on Friday night on the corner of Imperial and the 91 Freeway buying flowers from that guy at least you know what you are getting. read more

Ladera Ranch Florist Inc - what was advertised - Florists Near Me - Ladera Ranch, California

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STAY AWAY If you're smart you would never do business with this company ever! It should be a -10 We had a call the bank to reverse charges because they wouldn't do anything about their wilted flowers Don't order I repeat don't order anything from this company ever My husband blew it He should have read the reviews before ever ordering from this company worst I've ever seen in my life? You want flowers that are going to last get them from Costco get them from Sam's club Don't get them from this flower shop ladera florist haha joke the worst stay clear! You'll never get anybody on the phone to talk to you and all they do is offer stupid percents off the price instead of refunding and picking up the dead flowers! They don't care about you so don't think they do read more

Ladera Ranch Florist Inc - The horrible flowers that was sent by this company that don't back their product - Florists Near Me - Ladera Ranch, California

This business is a scam. A flower order was placed, the next day an email confirmation from the business stating the flowers were delivered. They were not. Customer service is disinterested with no follow up. Save the aggravation and order with another flower shop. read more

Though I cannot directly blame Flowershopping.com for the issue, it does directly relate to their vendor in Georgetown, Texas. I ordered, specifically, a Valentines Bouquet of White Roses and Lillies, TF 117-3, to include extra fees for delivery on Valentines Day. At approximately 6pm on Valentines Day, the flowers were finally delivered. But, not what I ordered... mostly pink roses (5), (2) whites, and 2 Lillies, and greens. Not only was it not a white flower bouquet...the roses were already turning brown, leaves were wilted, an absolutely dreary looking bouquet. I took pictures and sent them to customer service. The response was a refund of 20% and blaming Covid. I think we all get it, supplies are dubious...but you don't charge premium prices for garbage...you advise the customer the order can't be filled at this time and refund the entirety of the order, not send flowers that appear to have been retrieved from a grave site. I could have gone to the local grocery store and picked out flowers more alive and at cheaper cost. read more

Ladera Ranch Florist Inc - This arrived on Valentine's Day... - Florists Near Me - Ladera Ranch, California

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I now understand, thanks to the research of other people who left reviews here, that Ladera Ranch Florist does business as www.flowershopping.com on the internet. Using this website, I ordered an arrangement for my 93 year-old mom for Mothers Day. I carefully chose an arrangement that contained flowers of her favorite colors -- common flowers such as carnations, alstroemeria, hydrangea, etc. Here is what happened: 1. The arrangement contained completely different and far fewer flowers than what was pictured. 2. The flowers were left on her doorstep at MIDNIGHT (she has video). 3. I dealt with a Customer Service representative named Lisa who: A. when I provided a picture said that she felt the arrangement was satisfactory B. refused to give me the name of the local florist who filled the order, claiming that they only had a code number for the florist, not a name (yeah, right!) C. ignored my email that asked for the name of her supervisor I don't even have words for what a shabby operation this is. If there was a negative numbered star to choose for the review, I would choose it in a heartbeat. I should have disputed the charge on my credit card bill immediately. read more

I ordered a flower delivery from flower shopping.com and received old wilted flowers . I called and opened communication with customer service after a few emails and pictures Sent flowers shopping .com decided I was wrong and my complaints were not validated and that my flowers were not wilted with burned old roses. Iv opened a complaint with BBB and my credit card company , both pending read more

Ladera Ranch Florist Inc - Florists Near Me - Ladera Ranch, California

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People, stop ordering from this place. They are NOT a florist. They only take order and charge high fees. They never update their website, their pricing is unrealistic which is why people are disappointed with what they get. They have absolutely NO customer service. They say it will be delivered, but at a holiday they cannot promise that. I know because I am a real florist and I see what they do every day and it is CRIMINAL. Call a LOCAL florist. Google a LOCAL florist, skip the top 5 shops that come up because they are all paid "order gatherers" not real florists. These places are ruining the industry for hard working florists because of their poor business practices. I wanted to give ZERO stars, but that is not allowed. read more

Flowers ordered from flower shopping.com. Very disappointed in this flower service. My daughter ordered flowers for Mother's Day. They arrived late and damaged, crushed and wilted, were not what she had ordered. literally look like they grabbed a grocery store bouquet and shoved it in the cheapest vase they could find, no ribbon, gift was also supposed to be included that was not delivered at all. read more

Ladera Ranch Florist Inc - Florists Near Me - Ladera Ranch, California

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Flowers ordered for special occasion not delivered. Flowers.com called after they were to be delivered and stated they could not deliver because they don't deliver in my area, Huntington Beach. Offered to deliver next day for an extra delivery charge. DO NOT USE! read more

Absolute and total scam. Everyone that answers the phone is a " supervisor ". Never get the same person twice. When you reach out by email to customer support it is just a continuous merry go round of people that don't care. Their advertising is complete BS, ordered the " deluxe " version, cost almost 70$ for 7 roses and a couple of small flowers spread through out. One thing that wasn't missing? Tons and tons of green leaves to fill in the " space " Notice the lack of any green in first photo in comparison to second. Hopefully this place gets shut down, wish I hadn't wasted my money or time. STAY AWAY! read more

Ladera Ranch Florist Inc - What's in the site - Florists Near Me - Ladera Ranch, California

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I ordered flowers to be delivered to the hospital where my BFF had just had open heart surgery. They guaranteed me that the flowers would be delivered today - but they DID NOT deliver them. Lots of BS excuses and I cancelled the order. After reading reviews here and on Google, glad I cancelled. Seems like they are a bunch of scammers. Beware!!!!! read more

Instead of telling me they are not able to deliver to a major city and Zip code when I placed the order days in advance, they notified on the day of the special occasion that are unable to fill my order and deliver the flowers I paid for. This company also goes by FLOWERSHOPPING.COM. They are completely irresponsible and unprofessional and will ruin your special occasion if you try to use them. Trying to get through to their customer service to talk with a live person is a joke. This is the 2nd order they were not able to deliver. FLOWERSHOPPING.COM is the same a Ladera Ranch Florist Inc. They have terrible customer service and is the worse online florist on the planet. read more

These guys are really flowershopping.com. I ordered $140 of stuff for my mom for Mother's Day. Never got delivered and there's no way to get ahold of them other than online inquiry form which they don't answer. Would give zero stars if that were possible. read more

I ordered and paid the fee for same day delivery -- it was the option offered on their website and so that was what I expected. An email followed that apologized for the delivery delay and that my order would be delivered on the NEXT day. By the time, I received the email, it was too late for me to make alternative arrangements. AS they also had my phone number, it would have been more efficient to just pick up the phone and alert me as soon as possible. By the way, my order included an upcharge for the same day delivery service. It was NOT adjusted to account for the lack of that service. And to wrap things up, I had to phone to even confirm whether the delayed delivery had in fact been done. Flowershopping.com seems to be a service port that includes individual opportunities for orders to small local businesses. Nevertheless, in the end, it is Ladera Ranch Florist that is the responsible service delivery entity. I would have expected that they cared more about their business reputation and potential repeat business. But it seems that my own review reiterates the disappointments of other customers as well. All of us would love a GREAT florist for special occasions. This one just seems not to care that much. read more

RUN!!!! This Ladera Ranch Florist Inc. GOES BY THE NAME OF FLOWERSHOPPING.Com online. If I could give zero stars I would. I went online to Flowershopping.com and ordered a "Bundle of Sunshine" Deluxe bouquet for $67.46 to be delivered to a friend. The order went through Flowershopping.com (Whatever you do don't use Flowershopping.com because they have 154 Better business Bureau complaints!!!! Anyway, the first picture is what I ordered. The second picture is what my friend received. I contacted the online company who said Ridge Florist did not have any of the flowers let alone the basket and they substituted per their rules. I didn't order what was in the second picture. They said that Ridge Florist reached out to my friend, nope......and the company also said Ridge stated they will go pick up the flowers. WHO DOES THAT???? Who delivers flowers to someone and then takes them away. For a total of $87.00 Ridge Florist sent out something not even remotely like what I ordered. RIDGE FLORIST in Lake Placid, FL is NOT a place to order flowers from!!!!! Update! Now since I am complaining about everything they have called my friend and stated they delivered the wrong arrangement....thought they didn't have the flowers or basket. Funny how that works. Terrible service, especially when you are a new customer! No wonder the stars are only 2. Go elsewhere. The man from Ridge Florist called my friend and stated he would come pick up the arrangement today and then come back with the arrangement I ordered the next day. Yeah, I don't believe that at all. The likelihood of that happening...not DON'T order your flowers from Flowershopping.com. After numerous emails back and forth they offer me 10% back, then come back and offer 20% back and then blame me and stated you didn't say NO substitutions, but their policy is that the person they contract is allowed substitutions per their rules. So which is it. They insist they have done nothing wrong except scam people by showing them an arrangement and then sending something else. I am contacting the better business bureau for sure read more

Ladera Ranch Florist Inc - This was what I was supposed to Receive - Florists Near Me - Ladera Ranch, California

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This company is doing their business as www.flowershopping.com, the phone number listed is the same as www.flowershopping.com ordering. The address listed is for a post office box only. I will be serving them a small claims notice, but there was no one to serve. Ultimately, I tracked down the owner and person for service doing business as www.flowershopping.com This company is a scam in every way possible. I selected my order, paid for same day delivery, it was never delivered. I called customer service twice and was told each time my order would be delivered, but on the following day, which is after the hospital release of recipient because they couldn't find anyone to deliver it on the same day. What a crock of BS! They requested a home address for delivery and they told me that my order would be delivered on now the second day and my same day delivery fee would be refunded (never was). The same day delivery fee was not the problem, had they not lied I would have placed my order elsewhere for same day delivery. This company not only lied about delivery, they never notified me of their inability to deliver what they agreed upon when accepting my funds. In essence, they just told me whatever was needed just to get my funds On the second day some flowers were delivered, but they weren't what I purchased online. I was fuming! I called and wrote customer service again with the photos shown below, just to be told that the only they could offer me was 25% off the order. They apologized for making the type of floral change without notifying me but they said this was an authorized business practice. I was told I would not get a refund because "some flowers were delivered" and they offered the discount, which I did not accept. So far, they never deducted anything, and continued the full charge on my credit card. I do not accept this. They claim to be a family run business, but it's more like a family ran fraud and consumer scam. I called the florist company who received the order from flowershopping.com, they informed me they immediately called flowershopping.com to notify them that they couldn't fulfill the order type submitted to them, which in turn, flowershopping.com requested a different type which what was delivered. I reported this issue and their scam to the Federal Trade Commission and State of CA. I intend to pursue other revenues if I don't receive a full refund and compensation. What a total ripoff! From a $70 order (Teleflora's Fabulous Fall Roses, TFL02-3A pictured with orange vase) to a $20 (who knows what it is called that flowershopping.com replaced it for order and delivery) flowershopping.com is really falsely advertising the following on their website: - Lowest prices - Highest quality - (LIES) - 100% satisfaction guaranteed - (complete BS and Lies) - Same day delivery - (COMPLETE FRAUD!!! - they charge you same day fees, then never deliver, or provide refund of amount charged) read more

Ladera Ranch Florist Inc - Actual flowers family received after flowershopping.com changed my order without notifying me. Total Scam! - Florists Near Me - Ladera Ranch, California

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Ordered flowers to be delivered to my wife's work for our anniversary. No-show / no one picked up the phone when I checked on delivery status. 24 hours later cookie cutter response "we currently can't deliver in this area and will issue a full refund" For the Monday Morning QB's no user error, order went through without indication that the area was not being serviced. Tried following up multiple times prior to the requested delivery time, just to hear the pre-recorded message that all agents are busy. read more

I have worked in the floral business. Do not use Ranch Florist (also known as Flowershopping.com). They are deceptive in their advertisement. They are not a locally family owned flower shop that offer contactless delivery as shown on their website. If you don't believe me look up their address listed...it takes you on google maps to a gas station. They are a website that takes orders and sends them out to actual local florist. They take money from each sell and give a watered down price to the local florist without telling the customer of the fee or the local florist of the original price. As a result a $80 purchase becomes a $65 order at the flower shop...you are literally getting an arrangement for $15-$20 less value than what you paid (BTW $20 means 6 less roses or snaps, 10 less carnations or daisies etc). To make things worse if you as a customer are unhappy with the arrangement (that the local flower shop actually filled to value as they received) the local florist gets a dispute from Ranch Florist and is out all the money and the product. Ranch Florist or Flowershopping.com is not good for customers, recipients nor for actual family owned local flower shops that are struggling to get by during this time. - Also they cant promise same day delivery, nor product guarantee because it is up to the local florist who is filling the order as to what they have on hand or are able to deliver that day. DO YOURSELF AND YOUR LOVED ONE A FAVOR & SHOP LOCAL, LOOK AT REVIEWS OR BETTER YET REACH OUT TO YOUR LOCAL FLORIST WHO CAN WIRE OUT FOR YOU TO LEGITIMATE FLOWERSHOPS & WILL COMMUNICATE TO YOU AND MAKE SURE YOU GET WHAT YOU PAID FOR. Thank me later :) read more

If I could rate this business zero I most definitely would. This company is just as bad if not worst then 1 800 flowers. At least with 800 flowers they will try to make it right if you are dissatisfied with the florist but flowershopping.com does not care once they have taken your money. I purchased the Teleflora's fragrance vase for my sister that was hospitalized and actually upgraded to the premium size that was suppose to contain more blooms and designs with even higher quality flower variations but instead wilted flowers and not the quality described. When I arrived at the hospital and saw this arrangement I was embarrassed and disappointed It looked like it was purchased from a grocery store. When I contacted the company they asked me to send a photo of the arrangement, when they replied they told me they see nothing wrong with it So basically I spent $100.00 on a bunch of crap that I could have pulled out my front yard WORSE COMPANY EVER STAY AWAY read more

Ladera Ranch Florist Inc - This is what I purchased but upgraded to premium size - Florists Near Me - Ladera Ranch, California

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Ordered their "Premium" size arrangement, with English victorian tea cup n saucer, pink... received small sized bouquet, blue cup n saucer instead pink. The order I placed was 77$, the small was 44 $ so Im ripped off 30$. I asked them nicely to make it right, but was given run-around of "you should have read disclaimer" !!! ... this service is not honest, not professional, well they're professional at ripping people off!. DON'T EVER order flowers here, you'll be sorry, this was my second disappointment with them. read more

Lousy customer service!!!! I ordered delivery for a funeral, they cancelled the order without telling me. DO NOT USE.

Very Disappointed! I will try to load images of what I ordered and what was delivered. THEY DID NOT DELIVER WHAT I ORDERED! Customer Service was given photos and said the "recipe" was okay even if the arrangement wasn't at all what was pictured. Such a ripoff! read more

Ladera Ranch Florist Inc - Flowers delivered - Florists Near Me - Ladera Ranch, California

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FYI this is NOT a flower shop it's just an order "gatherer". They take your order and promise you anything and everything. Then in turn, they send it out to a flowershop and just "hope" they can do what they just promised you. ALWAYS, ALWAYS ORDER FLOWERS LOCALLY! They also take a percentage off what you are ordering and than send it off to the REAL flowershop and expect them to fill it for what you paid! BUY BEWARE.. Just because you google a flowershop does not mean it's in your area. Gathering places like this take up the first page of Google and NONE of them are in the area. Always check the ratings before sending items to your loved ones. Look for the shop on Facebook or right here on YELP!!!!! Good luck! read more

This is the worst company I've ever dealt with...a scam. In advertising, they offer you the moon and never deliver. They don't deliver flowers when specified; cheap flowers, substitutions and charge excessive fees. Poor communications with reps..they are rude and don't care about the customer; only want an order and money! The rudest reps I've ever dealt with. I'll never use this company again and would hope no one else would. I suggest that Better Business Bureau investigate this company and shut them down. They promise you the moon and deliver nothing you requested. The worst florist/company I have ever dealt with. I cannot say enough negative things about this company. I'm really upset that on this particular occasion, my daughter-in-laws' birthday was ruined because of your lousy care. read more

The website said guaranteed same day delivery. I ordered for delivery yesterday, Saturday, and was informed this morning that delivery will be put off until Monday. I called customer service and he argued with me that they don't guarantee same day delivery and I told him I was looking at it right there on the screen. He told me to send a screen capture to customer service and "they'd have to honor it" if it was indeed there. So I did, and the reply back was "we can't always offer same day delivery, sorry." Sure. So, I'm canceling my order. Hopefully they'll at least honor that. What a waste of time, and now my flowers didn't get there when I needed them to. Avoid. read more

stop using ranch florist. stop using ranch florist. they take your money and then said only a portion of it to the filling florist. please please call a florist directly. in the city you want something delivered or use their own website. stop being ripped off from ranch florist read more

"Ranch Florist" is NOT a flower shop--they are "order-gatherers," who send under-priced orders to legitimate flower shops in an attempt to get them to fill their orders for prices that are too low!!! I doubt they even have an actual floral designer on their staff!! In 99% of their instances, there is no way a flower shop can design/deliver an item for the price the shop is getting. What they charge the customer is not what the flower shop receives, so senders are totally mislead... And, their staff members are rude & critical to the florists they supposedly support. If you want to order something, contact a flower shop of your choice & speak to someone. You can then find out WHAT can be sent for the money you have, & WHEN it can be sent. DO NOT USE THIS SUPPOSED FLORIST BUSINESS. (They are also known as Flowershopping.com) TERRIBLE--WOULD NEVER RECOMMEND read more

Absolutely The worst Service I can Remember. Flowers died the next day, they said It could have been the Environment we stored them in. Which was our house. First they said nothing they could do. Then offered 10%. They Forgot they sent that Email. Then said they would deliver them again. Then forgot they sent that email and said 15% refund. Absolutely terrible. I should have done better research because they are littered with bad reviews and BBB COMPLAINTS read more

I have no idea how this place is in business. They act like you are calling a weird 800 center after being left on hold for 30 minutes and they hang up on you. THIS IS NOT A REAL FLORIST. read more

I ordered a nice flower arrangement for a funeral that was to take place on Monday morning at 9:30 am. I paid the extra delivery fee to get the flowers there before 12 noon. I even made a note to deliver before 9:30 am on Monday morning. Thursday night I received a confirmation that the flowers had been delivered. Boy, what a shock!! I called customer service this morning, the woman I spoke to hung up on me. Very helpful. Thank you flowershopping.com for making my day. NEVER ORDER FROM THIS SITE!! read more

Buyer beware. They do not deliver as promised. They will substitute flowers other than what you ordered. I ordered flowers for a customer and they sent some garbage ugly looking mums vs roses. The initial Rep agreed they looked ugly. I was embarrassed to say the least. They offered me a 25% refund. Try telling that to my customer. As you can see I am totally disgusted with this company. I offered to settle my grievance for 30% which they declined. They have no business sense what so ever, The difference between 25nd 30 parent is a few dollars. They would rather have an irate customer vs satisfy amicably. Read their fine print which is buried in the website. They do not guarantee customer satisfaction. do not do business with this low life company. Go to 1800 flowers- you will be happy you did and you will save yourself a lot of aggravation. read more

This is a review of flowershopping.com this company absolutely stinks their customer service is non-existent I tried for 3 Days to call them only to keep getting a recording that sisters and nobody here to take your call please call back during normal business hours .... I ordered I ordered flowers on February 7th for a February 21st delivery they emailed me back on the 21st of February at 3:30 p.m. that my order was canceled and they were refunding my price meanwhile my mother's birthday came and went with no flowers when I tried to complain about it they were rude and hung up on me on repeated occasions don't have anything to do with these people they are lousy they stink their customer service sucks you will regret it‼ read more

I would give it a negative star if I could. flowershopping.com is the worst service I can think of. They delivered wrong plant, promised to re-deliver, never re-delivered, did not answer phone for 2 days. On day 3 answered the phone only to say that if I cancel order there might be a charge for cancellation. I think reasonable question is what the charge is for if ordered item was never delivered? read more

These folks are calling themselves flowershopping.com but beware, they take your orders and they take your money and do not deliver! This address is associated with flowershopping.com and I will never deal with another company that is out of CA to deliver something as important as a Valentines Day Flowers that I placed a week in advanced!!!!! read more

This is FlowerShopping.com, DO NOT buy from them you order your flowers and when they don't show up there is no way to contact them. they have GREAT reviews on their site, but you can't leave a review. I guess all the reviews in the website are made up. they may be Ladera Ranch Florist. but on line they are FlowerShopping.com. I should have checked yelp first, this place ruined my special day. You have been warned !!! read more

Don't even Bother using them. Paid extra for delivery by 4pm. It is now 7pm and I have no delivery. Complete crap.

Evidently, flowershopping.com is the website for Ladera Ranch Florist, Inc. I ordered Serenade in Blue bouquet for a coworker on Monday, 2/19 from flowershopping.com and on Tuesday, 2/20 the delivered a bouquet that didn't even resemble what I ordered. It wasn't even in a blue vase, per the Serenade in Blue picture. The recipient commented that when she first saw the flowers, she thought they were for a funeral rather than the "Thank you" as intended. Two customer service reps saw the picture of what was delivered and commented that they were similar enough and offered a 10% discount, which i declined. I wanted the recipient to receive a floral arrangement similar to what I ordered. It was one of the ugliest floral arrangements I've ever seen. I would never recommend anyone order from this website again - flowershopping.com read more

FLOWERSHOPPING.com This is an operator which advertises online as Flower Shopping dot com. As RK said, "not a real florist." The address that they give at flowershopping.com is the same as this Ladera Ranch Florist, Inc. The actual physical address is a commercial mail box at an AIM Mail Center at the Bridgepark Plaza in Ladera Ranch. They also operate as Ranch Florist in Ladera Ranch, CA at the Telaflora "Find a Florist" webpage linked here: flowershopping.us Customer service is practically non-existent. The most visible pages indicate that one can only communicate with customer service through email. Replies take 6 to 12 hours turnaround time for each message. The customer service phone number (888-445-8828) is buried on the "About Us" section hidden in heavy text in a subheading about guarantees. The Ranch Florist page gives a different , but more obvious, customer service phone number as 949-348-0497, which was inoperable today. I ordered two small Christmas trees to go to different parts of the US on Monday. The first for which I paid extra to arrive by a certain date did make it to the recipient. Rather than a small evergreen with ribbons and small ornaments, the recipient received some branches of a bush stuck upright in a pot with bows and spray painted styrofoam balls hung on the dead branch bushes. The second small evergreen was to come to me. They had three days to get it ready to deliver it to me. On the third day, I called the 888-445-8828 for Flowershopping.com in the Ladera Ranch Florist mailbox in Ladera Ranch, CA at 10:30 am and asked when my order would be delivered. I was told that they had no information and that it would be delivered by 8:00 pm at the latest. At 1:50 pm, I received at email saying that they had to substitute items in my order to get it processed and delivered. I wrote at 5:30 pm saying that the item had not arrived and I got an automatic reply acknowledgement. At 7:56 pm I sent am email telling them that it was almost 8:00 pm and the order had not been delivered. Immediately, I received the same automatic reply acknowledging my email. At 8:00 pm on the dot on the day the order had to be sent to me, I received an automatic email that said, "We have received your request to cancel Order xxxxxxxx. You will receive an email confirming once the cancellation is done." I had not yet attempted to cancel my order. This operation is not interested in taking money to satisfy the customer's order accurately. Buyer beware. Update: I learned that Flowershopping is a call center and they engage in a practice called skimming. They try to get a local florist to take the order. If they charge a customer $90.00, they keep $30.00 or more and give the florist $60.00 or less to create the $90.00 arrangement. When the result is not what was pictured, because they do not pay the florist all that is needed to make the arrangement, they refuse to pay the florist when the customer complains. I recommend calling the florist first to find out how much they were paid by Flowershopping for an arrangement. Then pay the florist that amount directly and demand that Flowershopping refund your money. read more