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    5 months ago

    Frances is da bomb. I am a hard stick and she nailed it the first time. I want to take her home with me.

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    Ask the Community - Labcorp

    Quest Diagnostics

    Quest Diagnostics

    2.0(8 reviews)
    37.6 mi

    Scheduled my bloodwork online, went to the Gause location, then checked in by phone while still in…read moremy car. Walked into the facility, and maybe 5-8 minutes later was called in for my appointment. I expected a surly employee because the reviews were not favorable here, but she greeted me pleasantly, asked me to sit, explained the process, drew the blood, and told me we were done. Quick, easy, and the "customer service" was pretty great! Thank you...

    Scheduled an appointment with Matthew Bassetts office 6 months ago arrived at my scheduled time…read moreonly to find out that the lab didn't open till 7:30, I arrived at 7:00. I had no choice but to wait since I needed my labs done before my doctor visit the following business day and they said the lab closes at 11:30 on Fridays. I know if I got out of work on a Friday at 11:30 I would be in a great mood! Not these ladies! When they finally arrived and called the first patient back it wasn't me and I said to the front desk lady, I was here before him, she quickly said "NO YOU WEREN'T" he dropped me off and was waiting in his car. So apparently that was her husband/boyfriend? When I finally was called back the lady calling my name glared at me with a look that if looks could kill I would've been dead. I then proceeded into the lab draw room where she asked me for my insurance card. She begins typing and I see her typing, deleting, typing, deleting, I wasn't sure what she was doing so I said are you deleting my other insurance? (I have to insurances) She then proceeded to ask me about the other insurances, rather rudely I might add, to which I answered her questions. She finally asked me if I had to other insurance card and I said I honestly don't have time, at this point I was there 45 minutes and was already going to be late since she hadn't even begun drawing my blood. When I said I didn't have time, the other lady who was on her phone, looked up at me with a nasty look and I said is something wrong and she said "What? I can't look around the room?" At this point I was so stressed and feeling anxious that I began to cry. The lady who was typing my info handed me a box of tissue, I said Thank You, she said nothing. When she drew my blood, she was not gentle, I still have bruising three days later, she pressed down hard and I could feel the needle was not sitting in the vein correctly. (I used to be a phlebotomist). I costs NOTHING, to be nice to people and these two ladies were NOT NICE at all. Was I frustrated after having scheduled this appointment, YES! But I'm the patient and should be treated with so common decency and some compassion, you never know what someone is going through.

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    Labcorp - laboratorytesting - Updated May 2026

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