This is a bit long, but suffice it to say they allow retaliation by the employees…read more The palm scanners don't work. They miss more faxes than Patient First or Lab Corp. Patient First has a system whereby you put your info in when you walk in the door and go on from there. Its faster and more efficient than this places' is. Lab Corp, only once have I had to wait longer than 5-10 min. and that is without an appt. Phone calls are not always answered. When the Sentara Leigh lab called them, they didn't get any answer. They tried and verified the number. I believe I have been retaliated against by at least one of the blood drawers. I reported it and said I was concerned about retaliation. I went in and they had 3-4 people working the front lines. 2 of them I've seen before & have mouthed off at me. I signed in, others behind me (one in a wheelchair). One of those who've been "smart" at me, (brown haired thin lady), finished her person, did a phone call and then looked at her screen. She didn't care (nor did another fair haired female who's had a problem) that people were signed in waiting to be waited on. Finally the 4th person, a guy I had never seen before, calls me. I had only to pick up a bottle for a test that both Sentara Leigh labs didn't have. He said ok, printed out my order and told me to put it in the lab box. I went to put it in there. The lady I had problems with before was sitting at the computer, listening to a guy talk, stared at me so she knew I was waiting for service. A lady was getting her blood drawn by a new person (would you want a stranger a few feet away?), who apparently had a problem and stopped, looking at the lady. The guy kept on talking. The lady didn't get up, but sat listening to him. After I went out of the lab, standing nearby, the guy who waited on me went into the lab. Finally the lady at the computer went to help the new lab tech. The guy went to the bathroom in there and moved closer to the person getting her blood drawn! After 12 min. I went to leave. I couldn't believe it, 2 people, and if one had a problem, the other should have looked to see what was next or enter orders due to the backup. I had one of the check in ladies I first spoke about say something to me as I was walking out. I was now acknowledged with sass. It was that the person was in training. I said they could have done other things to get it done. I didn't say it, but the more senior lab person could have asked the person talking to her to wait until she took care of customers. Bottom line, when you hear others talk about a 45 min. wait with an appt. and all they have to do is check in at the front desk, take your business and money elsewhere where you are not retaliated against. In the past, I've watched them jump on the phone before they see me so they make me wait, including all customers behind me. I've seen them take time to enter lab orders. When I had someone that was given bloodwork before me, and I was the next one in line, I asked about it and was told that she had other work being done that day but that was none of my business. I told that to the manager and said I had concerns about retaliation and that was why.

We happen to find them online and was the closest to our area. We where able to set an appointment…read morefor lab work online and pay for it ahead of time. We needed blood test that was New York State compliant for our sons kick boxing tournament. The staff is friendly, the waiting room is clean and spacious. They have a good variety of reading material. They also share the building/lobby with another medical facility (First Choice Medical Care) We got our results emailed to us in just 2 days. As a part of New York's requirement we needed a Doctor's physical for our son to compete. It's great because the company share the building with provides that service.

From the owner: Quest Diagnostics empowers people to take action to improve health outcomes. The company was…read morefounded in April 1967 as Metropolitan Pathology Laboratory, Inc. Corning Glass Works acquired the company in 1982 and later spun it off as a publicly traded company under the name Quest Diagnostics, at the beginning of 1997. Quest has developed countless innovative diagnostic information services, with several firsts for clinical laboratory tests in areas such as women's health, genetics, infectious diseases and cancer. Today, Quest provides thousands of laboratory services, from genetic tests to predict cancer risk to biological tests for diabetes and heart disease, to empower people to take action to improve health outcomes. One in three American adults and one in two physicians and hospitals use the company's services each year, and our 45,000 employees understand that, in the right hands and with the right context, our diagnostic insights can inspire actions that transform lives.

After an hour and a half passed past my appointment time I asked the lady at the front if she knew…read morehow much longer it would be because I had an appointment later in the day. She said I was next and then they called back 5 people before me. I didn't get seen until 2 hours after my appointment time. This is the second time I've been here and both times I did not get seen until at least an hour last the appointment time.

Unfortunately, I got injured at work in August and my company sent me to Taylor Made Diagnostics to…read moresee Dr. Dorr. If there is one word I had to pick to describe her it would be, PERFECT! She not only did everything she was supposed to do, as a doctor, but she also went above and beyond and cared for me as if she were my family. From the moment she walked in, she greeted me with the warmest smile and the sweetest and most caring attitude that is possible. She spent an enormous amount of time with me, as opposed to most doctors I've seen in the past who only spent a few minutes examining me before quickly sending me on my way. Not only did she spend a great deal of time with me explaining my injury in a way that was easy to comprehend, but she was also genuinely concerned with my injury and took several necessary steps to get me back in good health. This was the case for my follow up appointments as well, which she also spent a great deal of time with me going over the necessary steps needed to help me get well and back on my feet. Her commitment to me, her caring nature, and her genuine concern for my health and well-being, were above and beyond anything I've ever experienced from a doctor before. She is the epitome of what it means for doctors and healthcare professionals to uphold the Hippocratic Oath. I wish that all doctors were like Dr. Dorr, because this world would be a much better place. I must also recognize Pam, one of the assistants, who was also incredibly nice and friendly and gave me excellent care, as well as the rest of the staff I encountered from the front desk check-in to the ladies at the check-out area for follow-up appointments. They were ALL very polite, professional, and courteous, and I give them 10 out of 10!! In conclusion, I have to say that I was very happy and blessed to have had Dr. Dorr as my doctor and beyond pleased with the service and care that she, and the rest of the staff at Taylor Made, provided me with. A big thank you to all of them!!

Vitality Phlebotomy Mobile Services provides the most professional, caring services available, I…read morewould have no other phlebotomists for my mom.  My elderly mother has mobility impairments which make it very difficult getting to the doctor's office for her bi-weekly draws (used to be weekly).  I was really worried about how to ease her hardship.  From the first visit, I have been impressed with the careful observation of COVID protocols to protect my mom as well as the tenderness and compassion with which the phlebotomist treats her.  It really means the world to me that mom receives the best care possible and I count my blessings that we found Vitality!

From the owner: Our goal is to put the patient’s mind at ease and to provide them with the level of dignity and…read morecomfort they deserve. We pride ourselves on exceptional patient care, customer service, and one-on-one attention that we tailor to suit any patient’s needs. We strive to be consistent and accurate when it comes to blood collection with minimal to no discomfort.

This is my second time coming here. Normally, that would be a bad thing because it would mean I…read morehave cocos, but both times I tested negative! Pros--They are very fast and efficient. You drive up, give them your confirmation number, get test, and drive away. Appointment are almost always available next day. Very easy to find! Cons-- They only do PCR test which could be bad for those who need results ASAP.

I scheduled a COVID PCRtest for travel purposes, and come to find out I caught Omicron right before…read moretravel and no longer needed testing for travel purposes. I have emailed multiple times with no response requesting a refund. The online chat continuously says "offline back in 1 hour," and when I call your phone number the message continuously says I'm calling after business hours, which I'm not. I still haven't heard back about my refund and I think this is a fraudulent business.

THE GHETTO!!!! So unprofessional!!! Unfortunately I have to use this establishment for mandatory…read moretesting for my job. The staff is rude, unprofessional, unorganized and a mess. I wouldn't come here if I wasn't forced to.

Labs To Go is located in the Arrowhead section of Virginia Beach on Parliament Dr. It took me a…read morebit to find the area since it's in spot not well marked. It is part of the Parliament Drive Professional Building. My visit here was on July 13, 2023. It was time for my quarterly lab draw, which I have been doing at the Quest Diagnostics location at Walmart. However, after waiting there for about 45 minutes, no staff ever showed up. Later that day, a message would come out that they would be closed and to reschedule the appointment (this was about 4 hours later). Since I was already fasting and looking to get it done, I started looking at other places that take Quest Diagnostics as the lab order is covered 100%. In the end, I made my way here to have the blood draw taken care of. I almost missed where the building was. It looks like it was converted to businesses, as it looks like an old motel was here before. They are located on the second floor, so you can only access it via stairs from what I was able to see, so you probably won't be able to get up there if you can't use the stairs. Once I came inside, there was a nice associate at the counter. She asked what brought me here and I told her it was for fasting labs and that I had the lab order available on my phone. After getting that squared away, there was a cost to have this done. Mind you, this was not expected as it was supposed to be covered 100%. Essentially there is a $30 convenience fee (at least that is what it seemed like to me). It's a fee for all out there, as it ended up costing $31.19 because they charge a credit/debit card fee too. After that was done, I was taken back to a room with the chair for the blood draw to take place. After everything was verified, the blood draw took place and then had me verify the info on the test tubes. After that, the process was complete. The blood draw portion took less than five minutes. Overall, everything went well with the process. This is actually well outside the area that I would normally go to have the blood draw taken care of. The associate was caring and understanding, so there was nothing wrong with that at all. There wasn't an overall wow factor and the convenience fee was a bit of a turn off for me. However, if you are looking to have labs drawn through insurance and close by, this is a viable location to have it done.

If you're a regular at doctors located in the River Pavilion at Sentara Norfolk you'll notice…read morechanges. The outer lobby now has security metal detectors that one has to walk through to access the inner lobby. Most of the Sentara Hospital have added them. The inner security facilities have also changed. You are routed to the desk backing up to the south side of the lobby. Previously, being a patient, I would just tell them I was going to the EVMS office, which is on the same level facing the lobby. Now I have to have my Drivers License scanned and a name tag with my picture scanned to it. This was previously only required for visitors. I don't know what's caused this increase in security procedures. But I'm happy with it if it makes everyone safe.

Sent us to collections over a bill that was paid the SAME DAY as the service. They never reached…read moreout to us via mail or electronically over the bill, just sent the PAID bill to collections. I only found out when I received the collections letter. It took 4 phone calls to find out the person who took the payment at the time 'coded' it wrong. The issue didn't seem to get resolved until the 4th phone call and I'm not sure at this point it is resolved. I will still follow up to make sure the $205 bill from collections is discharged. Who pays for my time? Nobody. I was told they would follow up with us. They didn't. But I'll keep pushing since clearly I care the most. It's unbelievable how much work I've had to go through to prove to THEM, we paid a bill. I've never seen such incompetence and multiple points of failure in a business department.