Quest Diagnostics in Athens, Ga. The lab tech, I had didn't believe in common medical cleanliness…read moreor safety practices. She had gloves on when she opened the door. She took my paperwork and typed in my information, took my insurance information, and handed it back to me. With the same gloves on the whole time, then she proceeded to dig in the bin for what I hope is a clean needle. Draws the blood, and of course, she misses, then she moves to the other arm which I asked her not to do. Complete the draw and I walk out. She never even took her gloves off. She had 2 more pairs just sitting on the table. Not a clean or sterile practice. She is going to make someone sick or cause a bacterial infection

The staff at this location is awesome. My company requires a biometric screening and the staff…read moremade it a quick and easy process. They are super friendly and valued your time.

Have been using this lab service for nearly a year. You cannot get your results from a location…read moredifferent than the one they were taken, as their computer systems are not compatible. The location at Piedmont Hospital never understands how to take blood, spin it down and give back serum. My last set of labs reported incorrect results prompting an emergency room request. A repeat test showed the first labs were incorrect. There's gotta be a better choice in Athens!

This place was recommended by my ENT who is an hour an a half away. The NP did such a thorough job…read morein addressing my complaints, I will definitely come back in a heartbeat.

Visited the Athens location today 01/09/2020, I was 30 mins early to see the doctor was told I…read morewould have to wait because two people were in front of me who did not arrive yet. I was then asked to sit in the back. A patient standing behind me in the line approach the desk and mentioned he was an hour early for his appointment, he was sent right in to see the physician. I did not understand because not only was I there before him I also was 30 mins early but still had to sit and wait. I can't help to think that had something to do with the color of my skin.

Be aware that they do not offer adequate pain management for IUD insertion and removal…read more Recently they added the option to pay full-price for an oxygen-nitrous blend that you can huff during the procedure but it is an expensive distraction that is dependent on your ability to keep up with consistent deep breathing. It does not eliminate nor mask the pain, it just puts you in the clouds with the pain coursing through you, and if you stop huffing then you almost immediately come-to. I have been to practices elsewhere (other states I have liven in) where they give you cervical softening/numbing options (shot and/or suppository), hand you high-dose ibuprofen to take, use numbing cream, etc. None of this was offered except a generic ibuprofen recommendation was suggested, if I wanted to go buy some at the store, to help with the post-procedure cramping... If you're fine with that then go for it, their bedside manner is great and they were very sweet and kind, it's just the practice itself that doesn't prioritize pain management during these procedures. Additionally, the installation of an IUD requires a follow-up to verify placement and every time I have gotten a follow-up, the appointment included an ultrasound to verify placement. This practice ran this ultrasound through my insurance as an optional additional radiology instead of as part of the preventative care and I had to pay $600 for the follow-up. The billing department never answered the phone nor called me back to address the codes used when billing my insurance, and I will make it clear that I was not given an option to do this ultrasound but rather I was told it was being done as SOP for the IUD placement.

I have never left a negative review, but I don't feel like I can keep this experience to myself. I…read morehave only had a few visits with this practice, and every encounter has not been pleasant. Today, I arrived 15 minutes before my scheduled time (as requested by the receptionist who confirmed my appointment). I walked out of the building 2 hours after I arrived. Interestingly enough, the actual consultation with the doctor was probably only 5 minutes. The wait time was beyond disrespectful and when I asked the front-desk worker if there was a reason, I was still in the waiting room 45 minutes after my scheduled appointment, she was extremely rude and help no accountability for whatever was causing the delay. The first visit with this office, the provider committed insurance fraud by billing my insurance for a service I did not receive, which caused me to have to tackle the no-winning game of trying to get a billing receptionist on the phone. I work in medical and am a full-time student at UGA, working to pursue medicine as a career, and my experiences at this practice will be used as examples for my future as to what I hope my future patients never experience. I hope someone from the office contacts me because the standard of care this office is providing is disturbing.

Messed up my appointment 2 times.. Do not know how to contact other Doctors for getting the…read moreorders..waisted lots of my time and travel

Very helpful over the phone. Answered all my questions during a stressful time of the Coronavirus…read moreand able to easily reschedule an appointment.