I have been a nurse for a long time, and I have to say that my experience at Labcorp has been very…read moredisappointing. The staff's unprofessionalism and lack of focus on solving client issues are upsetting to me. When clients are asked if they have the necessary paperwork and respond that they do not, the staff simply say in a rude sort of way, we need paper work! They then proceed to ask for the client's doctor, only to later say that they have the freaken paperwork. If there is an issue with a patient, instead of addressing it professionally, they just say, "Move it over," and walk it out ( lab reqs). I had cortisol levels that needed to be drawn by 9 AM, and I made that clear to them. Unfortunately, my concerns were met with indifference. Numerous customers arrived after me but were seen first, and I'm quite sure not all of them had appointments. One staff member, in particular--a heavyset African American woman with an afro--exhibited the worst attitude I have ever encountered in a lab tech or service representative. She does not seem to enjoy interacting with people, so I'm puzzled as to why she chose this job. It appears that Labcorp is struggling to find qualified staff and is failing to prioritize customer service in what should be a client-focused environment. This situation creates a liability that could have serious consequences.

The worst. Checked in and hobbled to my car to get paperwork. They closed at 4:30 and locked the…read moredoor at 4:29. Refused to open for me. She claimed to have texted me, she didn't...

The staff is relatively pleasant, but they don't understand their own system, can't find order, and…read morefrom quarter to quarter as I do the same thing, they tell me different information. I have to have lab order resent. When I try to call to confirm they have my orders, they never answer the phone.

I'm surprised at all of the things that Labcorp does these days. They're also pretty efficient. Get…read moreyour appointment. Go to the self check-in. And do what you gotta do. This particular location was surprisingly busy, but we got in and out pretty expeditiously. "Bedside manner" wasn't 100%, but it wasn't awful either.

Even with an early appointment, there was a 30 minute wait just to be called from the waiting room…read more The woman working at check in was rude to patients, including scolding a woman who asked to be called by her correct name.

Great customer service! Techs are very helpful and polite! Place was nice and clean. Front desk…read morestaff was supportive!

Thanks Yelp for giving me a "scripted" version of what I should write…read more Review based solely on the facts that: 1. Had an appointment at 820am and yet 10 minutes goes by and no one has seen me yet. I arrived at 805am to ensure I get my paperwork done!! 2. No one in reception is wearing a mask. During Covid. In a medical facility. The medical staff are, but this should apply to EVERYONE in this facility.

Were not even open for walk in care said they had no doctors and were only doing drug testing had…read moreto drive 30 mins to other location nurse was rude

I feel compelled to share my positive experience about this practice - especially Kedron Walsh P.A…read more and her team. I have been going to her for some time, and she consistently is kind, listens well and is very thorough. Truly I couldn't ask for any better, Also, Kedron has a delightful personality that makes me laugh. Kedron is a gem whom I deeply appreciate. In addition, the lab team is always efficient, thorough and courteous.

Recently moved to Richmond and my husband established care with Ashleigh Coles, DO. She has been…read morevery thorough, following through on some previous ER tests. Everyone we've come in contact with at the practice has been friendly, helpful and competent. Having worked in primary care myself, several of the complaints (reviews) about insurance and office visits are not valid; just showing patients' lack of understanding how primary care must operate under current system, whether we like it or not. Regardless, happy with our family's care at this practice.

I recently had my Mamogram and needed an US which was done they recommended I have an MRI to my…read morebreast due to issues. I have waited over a month and called to see what is going on to find out they are closed for restructuring. They did not notify me of the need to find another place nor are they recommending any other facility. If they open up again I would not recommend anyone go there. Hopefully I can get a referral from my Dr. I pray I can get all my old records to take to the next place. Stay away from a place that does not communicate with their patients.

This is an imaging center that's always on the leading edge of technology, but that's not the best…read morepart. The best part - you know your scan results before you leave. You can, of course, elect to get mooshed and then informed later of the results (how very 20th century), but for those of us who've had a skirmish with the Cancer Troll, that knowing-right-away thing is HUGE. The entire facility is beautifully appointed and comfortable, the staff are terrific, and the technology is best-and-latest available. Why would you go anywhere else for a mammogram? Self-pay price for a diagnostic bilateral mammogram is $175.00 as of June 2013.

Awful service , terrible communication, got test done about a week ago and the patient portal said…read moreI had no test in progress and no results to be seen so I called the location and they told me they didn't see any test anywhere even tho they took about four vials of blood from me and a urine test. What happened to my tests ?

I had to make an appt at Quest for a pre-employment drug screening. I was able to make a same-day…read moreappt on their website which was convenient. I showed up 10 min early and they were able to take me right away. Both ladies working in the office were so friendly and welcoming. I was in and out within 10 min! 10Xs better than going to a patient first or other clinic for this.

I was so impressed with the imaging services I received here…read more Took the time to answer my question and made sure I understood the process Kept the appointment time Trish at the check in and later when I picked up my test results was very helpful !!

I've had many imaging services here and have always had a five star experience. Scheduled smartly…read more Never waiting long to get checked in or seen. Fast results. Clean. Great location. If you're lucky, you'll get taken care of by Dannan. Super nice, caring and super competent.