I'm the adviser to a school newspaper and when I placed my order on Friday I indicated in writing that I wish to pick up the paper on Sunday for Monday morning distribution at school. I opted to drive over to El Monte to pick up the paper because my students said that they had delivery issues in the past because the paper was not delivered as promised and when they distributed the paper the date at distribution time did not match because the paper was delivered late. When I asked why it wasn't ready, although I communicated this once in writing and 3 times over the phone they said it must have been a communication issue. The production office also said that since it's a small job it could be completed tonight for delivery tomorrow. I sent the paper Friday. I asked to be put on the schedule for pickup on Sunday. I suppose small jobs don't take priority for this company, but I've dealt with other printers who have prioritized high school journalism. If we keep having communication issues I'll likely take my school's business elsewhere. If you're on a tight distribution deadline and you're a small job, beware. You might not matter to this company. I gave two stars because they're still going to print my paper tonight and if I call when the night crew comes in there might be a chance that I can pick it up tonight. read more