As a Hilton Diamond member I visit a lot of Hilton properties. Most properties are very good but…read morefew would I consider exceptional. This Evians-les-Bains property is certainly an exceptional hotel. From the fine decor and amenities to the warm smile on the various staff's faces. The Director should be rewarded for training the staff to be outstanding. I was especially impressed by front desk member Silvia who was most welcoming. Ask for a room on the 6th or 7th floors, facing the lake. The view is amazing.

Our stay here this past July was absolutely fabulous! Our room was beautiful with an exceptional…read moreview of the lake, the entire facility was beautiful. The breakfast buffet selection was amazing and extremely tasty! The staff was very friendly and professional, making sure our stay made for a perfect vacation. My family and I enjoyed our stay immensely and will definitely be returning to this location.

From the owner: Cuisine gastronomique française et savoyarderead more

Sadly my family had a bad experience at this establishment. (Skip to the very bottom for the…read moresummary) I'm American and speak very little French, but I try and I'm polite. On holiday with my family in Switzerland and wanted to show the kids France. It was a short drive to Evian from our home base. Called a couple days before and booked connecting rooms for two nights. Added the "half-board" meal option for the adults. Showed up and checked in and headed to our rooms. They were on the third floor and we took the stairs as there is no elevator. On the way up we noticed stuff everywhere. Stuffed animals, pictures, little tables with tea cups on saucers, weird little trinkets... when we arrived at the rooms it was the same in the hallway and all over the very small rooms. This was all tolerable though not our taste. In the room we immediately got hit with strong potpourri and fragrance sticks in liquid. This was a problem for the entire family as we are sensitive to strong fragrances. We opened the windows and hid the potpourri but even after 15 mins it was intolerable. We went down immediately and requested to only stay one night as it was going to be rough on us. Sébastien Buet, the owner, said that we booked two nights and the room was cleaned and we could leave early but would need to pay the second night. Apparently we were within their cancellation policy. I was not happy but said ok. I asked to cancel the dinner and breakfast for the seconds night/next morning as we were leaving in the morning. He said ok. On to dinner... we arrived at the earliest seating because we have 2 young children. It was a 7:15 seating. We were handed the fixed menu-du-jour for the adults and a children's menu for the kids. There was no English so we asked Jean, the restaurant manager, for explanations and he gave us weak, negative effort. His attitude was basically the middle finger without saying it or doing it. We did not prefer the menu du jour options so we ordered different appetizers and entrees for a supplemental fee. He also rudely said to me while walking away from the table "you want wine or no!". Classy dude that Jean. The issues did not end there. One entree was completely wrong and Jean blamed me with his negativity. The filet mignon was ordered medium well and it was rare. We sent it back and it came out extra well done. I should have know better... With our prepaid menu cheese course and dessert were included, or so we thought... the server comes over and says that since you totally changed the menu with your supplemental order you only get cheese OR dessert. This was interesting. We asked for someone to speak with to explain what was going on. Turns out after 10 mins of somewhat embarrassing conversation, we are informed that he owner, Sébastien Buet, told the manager that we canceled our second night and the fixed menu is only good if we stay two nights so the dinner is ala carte pricing. Let's rewind, owner tells me I can't cancel second night so I agree to pay. Since I will be gone I cancel second dinner. He does NOT mention anything about the fixed menu being cancelled. I'm handed only the fixed menu menu at dinner. I never even see the ala carte menu. I order off the fixed menu and happily agree to pay the supplemental up charge. Waiter says I don't get the full meal. Basically, it was all bad. We ask to speak with Sébastien and are told he's gone for the night. We leave without cheese, dessert and are upset. Next morning I check out and pay the second night charge and ala carte price which was well higher than the fixed + supplemental fee. I wait for Sébastien to arrive at 9am. He walks by me 3 times and ignores me. I ask the front desk to get him so I can share a few words (I'm super calm through all this because I'm not going to be a ass in front of my little ones). Lydwine (excellent) comes back with a smile and a shrug and says "Sébastien does not want to talk to you". COWARD... My kids learned a few very important life lessons that day and Sébastien Buet, Jean and Les Cygnes in Evian will forever be referenced in our life stories of how not-to-be. Bottom line: if you do not speak or read French, do not like tiny rooms stuffed to the gills with gaudy crap and horrible potpourri masking other unpleasant odors, do not like rude people and cowardly proprietors then skip this place or you will feel like I did... Chevy Chase In European vacation. By the way, this is not an American rant against French people. Switzerland is epic on all accounts and the French speakers are beyond friendly and helpful.

I searched a hotel near Nice, France and got this hotel on Booking.com…read more Upon arriving in Nice, the cab driver informed me that it was 4 hours away. Though I made a booking mistake- which is easy to do when you are unfamiliar with another COUNTRY.. The hotel would not refund any of the three days!! I called several times to talk to the owners and rather than speak with us, they informed the desk clerk that they would not refund! And to add to this, Booking.com called the hotel and was told the same thing. So I was out $600!!! Beware!!! Make sure you are aware of the distance of your hotel! Doesn't even deserve one star in my opinion- VERY DISAPPOINTED WITH BOOKING.com and THIS HOTEL!!

This to me seemed less like a hotel then a B&B. The room is nothing like you would find in America,…read morethe layout is old fashioned and thing that stood out the most to me was the way you can actually open the window here ( in the states most hotel rooms you cannot open the window) I do agree with the other poster about the way the room cleaning people act is weird. I had a lady open my door without knocking as well. The breakfast I was zero impressed about. I'm a vegetarian and unless you eat pastries for all 3 meals it is kinda hard to get food around here. We paid 16.00 for a breakfast ( my husband and I) that we both only ate a croissant and my husband ate a piece of cheese. But overall the man who runs the front desk was so nice and accommodating that when we come back we might stay again.

We chose this hotel to have stop in between our trip from Italy to home (in The Netherlands). The…read morehotel itself is a cozy and in the middle of the shopping/restaurant street. The bed itself is very comfortable, although the pillows are way too soft and provide no support at all. Breakfast was reasonably good as can be expected in France, there was enough choice and the quality was good as well. From croissants to yoghurt, although we didn't find any fresh fruit unfortunately. Strange thing was that dogs were allowed, as one guest couple took their chihuahua into the breakfast room. To me this is not very hygienic and it should not be allowed. Within the room we encountered quite a lot of issues, some of which you can expect for a two star hotel, but some were even for a two star hotel in this price range bad. The shower cabin was of a reasonable size, but the toilet was put into a corner and you literally have no room to spare when you go to the toilet. We also did not find a "do not disturb" sign anywhere and on our second day we came back for some stuff at around 16:00 hours when the room was cleaned already, but even though someone tried to enter the room without knocking first. We had no idea why. The room itself had a very crooked floor and the tables at one side of the room were standing literally 10cm off the wall on top while the feet were placed against the wall. To us this was kind of scary, because sometimes you would stand on a part of the floor where you had the feeling to almost fall over. The whole hotel is also very noisy with extremely bad isolation. You could hear the elevator and people chatting across the hall. People walking in their room, whether it was above our room or next to it, was also very noisy. The bathroom cannot be locked, which was no issue for us, but it can be for some people. As a last thing I noticed the curtains do not close well at all. We had to use our suitcase in order to block incoming street lights. The personnel is very rude and if you ask them anything they immediately think you are blaming them and starting to react as if it is our fault. An example was that nowhere it is said where to park and that the hotel is badly accessible by car, which is why we were looking for quite a while to find a suitable spot to park our car (temporarily). The Wi-Fi connection was very instable, my iPad constantly lost the connection. All in all it was less than a two star hotel experience and we would not recommend this.