Just to clarify the low rating is for the poor poor service we had. The walk through the tunnels, museum and overall pyramid were quite interesting. Now on to the bad service.
When our tour group arrived some of us needed to use the bathroom. The bathroom staff said that we needed to buy tickets first... a bit annoying but makes sense I guess. So we went to purchase tickets, some for people who didn't really wanna do the tour, they just wanted to use the bathroom, but it is what it is.
When we finally got our tickets, we entered the bathroom and to our surprise, no soap! Okay, we'll just ask the staff to provide us with some soap, right? Nope. They aggressively said that there was no soap, no refills, no anything and that if we had any problem with that to take it to the admissions booth. So we there we went.
At the admissions booth, they said that there was nothing they could do about it, that they had been waiting for their shipment of soap from long time ago and that no, we wouldn't be compensated for this 'minor' discomfort. This is the bathroom you have to pay for!
The fact that there was no soap was bad, but the attitude and poor service was even worse. read more