I just wanted to express how disgusted I am by the way my family and I were treated at your restaurant last night. We had a reservation for 7:30, arrived on time, and looked at the menu, which was extremely overpriced. After looking at the wine list, my friend went next door to buy a bottle of wine. Within 15 minutes of sitting down, we ordered as we were hungry. We got our bruschetta quickly, which was fine, but after that, we were left waiting. At 8:40, we asked the waitress about our mains, and she said there was a large table ahead of us, and we were next. By 8:45, we decided we couldn't wait any longer and told her we just wanted to pay for the bruschetta and leave. She said we couldn't do that and needed to speak to the manager. When the manager came over, she was incredibly rude. She immediately raised her voice and asked, "What's the problem here?" We explained we wanted to leave, and she said, "You can't do that, your food is about to be plated." My sister-in-law told her we didn't want to wait any longer, and the manager put her hand in my sister-in-law's face and told her to "lower her voice." I stepped in and told the manager how rude she was and that, as someone who's worked in service for years, I would never treat customers like that. She asked how I would have handled it, and I said I would have apologized and explained the delay. The manager responded by saying, "Why would I apologize? You haven't been waiting that long. You didn't order when you got here, and you even went and bought wine." I was stunned by her response. My sister-in-law then went to the register to pay, feeling pressured into doing so. We got our food in takeaway containers at 9:00 PM and left because we didn't feel comfortable staying any longer. If I were the owner, I would be mortified by how this manager spoke to customers. If this is the owner, I feel sorry for the staff who have to work under such a person. There's no defending rudeness like that - customers pay your wages, and this kind of treatment is unacceptable. read more

Nice ambience and a good vibe on a Friday night. Our meals were served on time and reasonably priced. The food was good however staff failed to point out the specials, and didn't offer cracked pepper with mains. Minor inconvenience but notable enough to write about. read more

La Cucina - Garlic chilli prawns - Italian Near Me - Gymea, NSW