I had a very disappointing experience today, September 3, at the San Jose Almaden Branch Library…read more
As a resident of the Almaden area for more than 15 years, I have used this library frequently for working and studying and have always appreciated having it as a community resource.
Today was my first time reserving one of the group meeting rooms because I had an important Zoom meeting scheduled from 3:00 to 4:00 p.m. With the assistance of a library staff member, I successfully reserved the room and received an email confirmation.
About five minutes after my Zoom meeting had started, the branch manager interrupted my meeting and told me that I needed to leave because the room belonged to someone else. Since I saw that a group of children was waiting to use the room, I cooperated and left without arguing.
After my meeting, however, I showed the manager my confirmation email, which clearly demonstrated that I had reserved the room correctly. I was then told that there had been a system error and that the room had been double-booked.
What I found most upsetting was not the system error itself, but the way the situation was handled. Before asking me to leave in the middle of my meeting, the manager did not check my confirmation email or first verify whether I had made a valid reservation. Instead, I felt that it was immediately assumed that I was the one who had made a mistake.
As an Asian woman, I also could not help but wonder whether I was being treated differently, particularly because the other party involved was white. I cannot know the manager's intention, but the interaction left me feeling uncomfortable, dismissed, and disrespected.
I understand that technical errors and double bookings can happen. However, I believe the appropriate response would have been to first verify both reservations, explain the situation respectfully, and work with both parties to find a solution rather than abruptly asking one person to leave an ongoing meeting.
After being a longtime resident and regular user of this library, I was extremely disappointed by today's experience. I hope the library will review both its room reservation system and how staff handle situations like this so that all patrons are treated with courtesy, fairness, and respect.