I've been connected to Othello since 1966, and Desert Rose has always held a special place in my…read moreheart. Under Renee Para's ownership, and later with Melody, the florist consistently delivered beautiful, heartfelt arrangements. For many years, I was a loyal and happy customer. However, a recent experience left me disappointed. I called to place an order for a small, cheerful bouquet as a pick-me-up for someone special. I was informed that $35 is the minimum for delivery with a $10 delivery fee, which was completely fine. I requested a bright and light arrangement with a yellow ribbon, and was told that a photo of the bouquet would be emailed to me. Unfortunately, the only photo I received came from the recipient, not the florist. The bouquet appeared muted and not at all what I had envisioned--it featured a pink ribbon instead of the yellow I requested, and overall lacked the brightness I had hoped for. I reached out to the owner via email to kindly express my disappointment, not to place blame, but simply to share feedback in hopes of helping improve future service. To my surprise, the response I received was not only defensive but included a decision to no longer serve me as a customer--without any discussion with the sales associate I had originally spoken with. I was also told I "complain all the time," which was especially hurtful and untrue. My intent was never to criticize harshly, but to express genuine concern based on an isolated experience after many years of support and satisfaction. I've always believed in uplifting small businesses and have frequently praised this shop for its charm and quality. It saddens me that my attempt at honest feedback led to such an abrupt end to what had been a long-standing customer relationship. Desert Rose remains a lovely store, and I hope others continue to have positive experiences. I only wish my concern had been met with a little more understanding and openness to dialogue. Joyce (Jensen-DeLeon) Fry Moses Lake, WA

first of all, I do not have a relationship with anybody here I was a customer who was poorly…read more treated and I for some reason can't seem to be able to put a yelp review without the moderator removing it! This is unfair. This business needs to be called out Because they are horrible!!!!!! Bad selection, bad value, bad people. This is my experience with this place. Don't waste your money.

Excellent flowers in attractive arrangements. Flowers are extremely fresh and last. Well worth…read morethe cost not having to drive to Tri Cities.

From the owner: In Bloom Boutique is a locally owned business located on the family farm just outside of Connell,…read moreWA. We design beautiful fresh flower arrangements for all occasions and offer delivery and pickup. You’ll find a weekly assortment of fresh flowers in the cooler at Kaffrin’s Coffee in Connell.

Gorgeous bouquet that exceeded my expectations! The owners even went the extra mile for the…read moredelivery. I will use them again for sure!

User friendly website to order. Ordered an arrangement and they were out of one of the flowers in…read morethe arrangement. Received a text asking me if I was ok with substituting a different flower with same color. I thought that was very good business practice. Flowers were Delivered same day. Recipient says they are beautiful.

I recently ordered flowers from Desert Bloom and unfortunately had to cancel my order as the…read morerecipient of the flowers wasn't able to be at work for the delivery. I spoke with Jennifer and she was extremely helpful and understanding. I will definitely be using their services in the future!

From the owner: Desert Bloom proudly serves Royal City and the surrounding areas. We're family owned and operated,…read moreand committed to offering only the finest floral arrangements and gifts, backed by service that is friendly and prompt. We always go the extra mile to make your floral gift perfect. Let Desert Bloom be your first choice for flowers.

Not only was this arrangement nothing like what was shown on the website, I was given 11 roses and…read morenot a dozen. Poor quality roses . Very disappointing for the outrageous price my husband paid for this

Floral Ocassions did my flowers for my wedding last weekend and I was in complete awe…read more I found them online when searching for florists in Moses Lake, as I was planning my wedding from across the country!! I was a lot nervous and hesitant to work with a florist I couldn't meet in person and see their work. But I took a chance and I am SO GLAD i did. My florals were out of this world amazing. They did my bouquet, my bridesmaids flowers, our boutonnieres, aisle hangers and arch arrangement. They were all beautiful beyond belief. I had sent quite a few inspiration photos, and my color scheme, but otherwise, let them do their magic! I didn't request any specific flowers be used, etc. and they literally blew it out of the park. Everyone at my wedding commented on how gorgeous the flowers were. I could not be more thrilled with my experience! Thank you for making my wedding day so beautiful

They were quick and easy to set up and get flowers delivered while I was out of town. Plus, the…read moreflowers were beautiful!

Two years ago when my Mom died I had a great experience calling a local florist in Spokane directly…read moreto order a funeral spray so I did the same for my mother-in-law's funeral service in Yakima. They were very kind and helpful on the phone and it sounded as though they would be a great choice for the flowers for my mother in laws service. I was a little surprised when they told me that funeral sprays START at $200 but agreed to the price because I wanted something really nice for sons' grandmother. I gave them my credit card over the phone and they agreed to send me pictures once the spray was done. Imagine my surprise when my son sent me pics of the flowers that he received at the service. First, I was surprised that the florist hadn't sent me the pictures they'd promised. But when I saw the pictures I realized why-- they had sent a BOUQUET of flowers and not a SPRAY of flowers to the service. When I called to complain they offered to make the spray and send it but this was after the service and too little too late. They asked me what they could do and I said refund me the difference as I paid way too much for a bouquet of flowers. They did refund me $50 so I essentially got a beautiful bouquet for $50 more than the nicest version I could have purchased online. I would not call this florist to order directly and instead use teleflora or 800 flowers where you see exactly what you get as you order it.

The most amazing floral arrangements that are fresh and affordable. I recommend Lauren at the shop…read morein Plaza Way, she is professional and a great artist for your any occasion floral arrangement. She is the best in town. Thank you Lauren

I ordered flowers for my grandson's law school graduation party. I am in Seattle so this was all…read moredone remotely. The flowers were absolutely perfect. I asked for the arrangement to include lilacs. They included lavender roses, purple and white lilacs and (unexpectedly) gorgeous fluted-ruffled lavender tulips. Everyone raved. We sent the flowers home with a "virtual grandma" who lives in Spokane. There was a small delivery hitch (my fault). We found that the restaurant would not yet be open at the time I specified. The lovely driver turned around, and came back at the right time. Perfect!!

Sad and disappointed. I live out of state and ordered flowers for my Mom for Mother's Day to be…read moredelivered today. It's already nerve racking ordering from a place you've never been. I wrote instructions, attached a card to go along with them and they were never delivered. Not only that, it doesn't even show in my bank statements anymore as of today. Yesterday it still showed I had paid for them and the money was taken from my account. I'm assuming they reversed the transaction on their end or cancelled without saying anything. Now it's Saturday evening and no shops are open and they're all closed tomorrow. I'll give the benefit of the doubt that it was a system error but I even left my phone number....I would think someone would've called. I can't help but feel so sad that she won't be receiving beautiful flowers from my brother and I. If this was a system error- please look into this for the sake of your customers and the risk of ruining special moments.

I live out of town. Ordered an arrangement to celebrate a colleague's accomplishment. Florist was…read moreprofessional and asked good questions to be sure I got what I wanted. Requested a particular stem be included. The delivery came in with poor quality for that item (not the florist's fault) so they called me to suggest a substitution. I asked them to make the arrangement "wow" and they absolutely delivered. Recipient was thrilled. Highly recommend.

Lucky flowers will be my go to in the tri cities area in Washington state. I was helped immediately…read moreand was able to have flowers delivered same day for a good friend. My friend loves the arrangement and was pleased with the beautiful flowers.Thanks so much for the great service! I will definitely use Lucky flowers for my friend.