Really surprised about the other reviews as having been to Kwik fit in Penzance over the last few weeks a number of times I can honestly say the service has been amazing each time. My daughters polo had a tyre issue due to corroded alloys and they were super helpful each time checking the tyre pressures,recommending an amazing place to have the alloys refurbished and tighten the wheel nuts afterwards plus rechecking the tyre pressures all for no charge. All i can think looking at the previous issues is that the Penzance branch is now well run by friendly and helpful staff who know what they are doing. read more

Never ever in a million years would I recommend this place. The customer service is low and rubbish. They have an attitude of not caring about the customers. I took my car for an mot and told me that I have to pay 400 pound for the parts! 2 brake pads, a braket for my headlight, 2 windscreen wipers and apperantly the screenwash was broken (bear in mind there wasn't any in there). As you can probably imagine I was very shocked at this price considering the rude man dealing with me had a big smirk across his face as I started to get abit watery eyed, other members there team started laughing and walked out of the reception. Considering the price I then rung back up for his advice on where I could get a new headlamp unit bearing in mind they was charging 250 pound. I asked if he would know scrap yards? Or anywhere he could advise me... he laughed and said 'google it. and hung up. I took to the garage that normally does my tyres (don't know why I didnt go there in the first place) and they quoted me 90 and a new mot. I will never be returning here and dont advise anyone to go there, unless you want to pay alot and be ripped off. !! read more

Beware of this Kwik Fit. I went in there to get my brake pads changed, and was quoted about £50 (a Rover 214). Knowing that the pads can be bought for about £20, I said that I thought this was a bit steep. The guy advised me that I get a full brake inspection too, and free pads for evermore with this car (on presentation of the receipt). So, bearing in mind the convenience, I decided to go for it. I left the car there and returned to work. Telephoning them sometime later I was told that they had not completed the work as they found my front disks needed changing! I asked for a quote and was given £180! No thanks, so I went to get the car, and was charged £12 for the pleasure of having no work done! This is apparently due to the fact that the inspection they carry out (compulsory) is free only if you have some work done. But they would not change my pads unless I had the disks changed too. Apparently I was told about this inspection fee during my initial discussions, but I do not feel that this point was clearly made. It is the same at every Kwik Fit, and I have vowed never to go back to any of them. read more