I booked in an appointment to get my tyres checked knowing they would need changing. In the past this has been painless and taken no longer than an hour, but the attitude of some of the team here dragged this visit out for twice that time.
I booked the appointment in, when I arrived at my alloted time I was told I would be given the low down on what needed to be done 'in half an hour'. Half an hour later and my car isn't on the ramp. The engineer dealing with my car clearly didn't want to be there, plodding around slowly while others in the workshop working on other vehicles were rushing around him.
Aside from the engineer, the customer service was superb with everything clearly explained to me and no pressure put on my to purchase the most expensive tyres. It's not exactly cheap at Kwik-Fit but they do offer good deals and are also then prepared to knock a bit more off if you ask nicely.
I'll always go back to Kwik-Fit, I fully trust the company and the Eastbourne branch, but the service received on this occasion really was sub-par. read more