We had a consistently negative experience working with a specific agent (not sure I can mention a name so I'll reference Mr. E. ) at KW Commercial (two offices; one in Visalia and one in Fresno). Communication was quite low. Unless we asked specific questions, there was no information provided. Even one of the prospective buyer's agents was quite surprised about the lack of communication to us, the sellers. Here are some examples:
* We had to go out and do research on comps, after the comps Mr. E supplied did not include many similar properties we KNEW had sold recently around us. These comps WE had to research supported a much higher price than he recommended.
* Original pricing discussions were almost hostile. Mr. E. was practically adamant about a price that was nearly half what we ended up getting. Thankfully our own research supported a price nearly double of what Mr. E. was recommending.
* When we had detailed questions about the agreement, Mr. E. was outwardly annoyed, pushing for us to sign. We did end up changing important terms based on our questions.
* Mr. E had several conversations with buying agents, and did not share some very useful information that could have supported our selling negotiations. We actually found out some information FROM one of the prospective buying agents. This was quite shocking.
* During negotiations, we were encouraged many times to just take the offer. When WE did research on the offering party, we found they had been buying adjacent properties for much higher prices, and our property would complete a block for them. WE had to do this work, and persuade our agent to stand firm to a price closer to our asking. It felt he worked against us, not for us.
* Many many more examples over the months, but hopefully this gives you an idea. I would avoid doing business with an office that has agents who treat their clients in this way.
In retrospect, we should have never moved forward with this agent and we do regret it. The only reason I gave 2 starts instead of 1, is that it seems there are likely other agents at KW Commercial that may be better suited to doing their jobs. read more