We've been working with Kusteez for over three years, and I'm disappointed to say that we will not be working with them again. Whatever respect I previously had for this company is completely gone after this frustrating experience. I would recommend avoiding this company if you do not want to age 10 years from stress.
We placed a large order with this company earlier this year, and we are extremely disappointed with the customer service. The final result did not have the right quantity, design, OR sizes, and it was ready MONTHS after the quoted date. The customer service representative assigned to our order rarely replied to emails on time, and when he did, he didn't even respond to the same email thread. He would ignore our questions, and we needed to email them multiple times to receive a response. Out of frustration, we called him many times too, but the information he gave us was often contradictory, and he somehow managed to avoid answering our questions over the phone as well.
Our team had to visit the office in person multiple times. Once, the employee was not even there, and his co-workers seemed to have no idea what was going on regarding our order. On the day we were supposed to pick up our order, we were told it wouldn't be ready. The employee was difficult to reach via phone and email even during work hours. He was unprofessional and rude. When we told him we were unsatisfied with the final order, he began to accuse us of not providing sufficient information about the order (we had previously sent the sizes, logo, tentative mock-up, and deadline).
While there were many more frustrating points in this whole interaction, I feel I have listed enough to justify my 1 star rating. If a member of management ever reads this, I suggest reevaluating the customer service training at your business. read more
