Ordered a wig here yesterday, accidentally checked out without using Affirm and immediately notified the vendor, asked to please refund and I reorder via Affirm, no respons, wth?Wait maybe she thinks I am trying to back out?NO WAY, this wig is my fav and discontinued, it's the third one I am buyin, why would she think that? Just in case offered to purchase another wig through Affirm if she would please refund the first transaction. I offered this because I understand maybe she thought I wouldn't actually complete the transaction and after not hearing back when I originally asked her to simply refund and allow me to rebuy & getting NO RESPONSE. Yeah well this got no response either. I have never dealt with a vendor devoid of any professionalism to the level of this one, she brags about how she will help with any issue and then ignored you?? A simple adult response of no, sorry I can't do that", for whatever reason would have been fine, but it's her complete lack of ethics that is so absurd, this wasn't a big deal. In the end the big deal is not responding. I rarely shop here, it's my last stop because her prices are higher than the other two bigger vendors, she just happened to be the only one with this wig, I was even kind and letting my friends know she had this in stock. The behavior on the live about this wig was odd like it was a secret but it had been on the site & fair game for purchase for over a day. STOP posting inventory you don't even have!! It's misleading that we have to wait for you to even get the item before it can ship. The facts are that she plays favorites and admits she breaks her own rules when she feels like it, which is absurdly unfair and reserved for her target audience, little old ladies reminding her to drink water. refresh lipstick and be careful with her back throughout the entire live, you know like a grandma, so if thats not you, then you aren't in the granny clique & apparently no customer service is provided at all. I actually should have stopped watching her after she was SO horrible to me because I made a comment about Gabapentin trying to help. she misread it and made a fool of herself going off about it because she is unbelievably hyperfocused on trolls leaving live comments instead of ignoring them. Maybe she should accept the fact she needs reading glasses, it's glaringly bad, the entire live is her squinting to see the screen so she totally misread my comment. People aren't stupid we all know that NO ONE sells wigs at MSRP, but here she says "it's a $700 wig ladies for $250. Crazy to try to sell this to educated consumers, all vendors take 30% off immediately. My advice to her is stop playing favorites, God doesn't like ugly. My advice to you as a consumer is to find a professional vendor, one with actual inventory, who provides customer service & doesn't behave like this.
EDIT: Vendor notified of this review & sends attached, wrong cell #, understandable miscommunication. Simply bad practice to insist customers text, clearly she isn't tech savy, businesses email or msgr because no error msg is generated w/text.
Instead of that resolving this,I would see the #, edit review, my opinion is now worse! She has notified me that as retribution for this review she canceled the orders that hadn't shipped. Obviously I knew it hadn't shipped, seems her business model is sit on orders when the product (inventory posts isn't in house) arrived days ago, ships an order I placed after the first. Says she wished she would've been able to cancel the second order but it shipped before this review. Amazing professionalism, revenge, cuts her nose to spite her face, "let me cancel a $500 sale because I don't like your review". Lady, if I cared I'd have waited, I won't be silenced to get a wig, I realize I am just used to the professionalism provided by Wigparty & Twisted Wig, better prices, not a single issue out of 97 wigs purchased in two years. I have used KGW only a handful of times, only bc price was lower but not worth this experience, WP & TW use email, msgr, don't post product they don't have, don't sit on orders for days, don't ship things out of order.
Hey, KGW, email me (no text) & I will return the the one that got away, unopened, 20% restocking fee applies to refund due to inconvenience, as per your "restocking fee" (you aren't Nordstroms), despite "restocking" being just you taking it upstairs) You agreed to an exchange & tried to screw me, adding fee to an exchange (pic here) acting like it's your policy but not listed anywhere, what exactly are you restocking? BUYER BEWARE, buying here is a risk, she makes up policies to fit her narrative, especially if you aren't in the favored granny group. Vendors working out of their attic are just that, vendors, not professional establishments & should have policies as flexible as customers have to be, not cherry picking when what applies to who & when. Be fair. Be serious. read more