This store is a standout! Incredible produce quality, consistently helpful staff, and an inviting layout. I love the seasonal specials and the easy-to-navigate aisles. If there's one thing to tweak, it's the occasional mismatch between sale items and shelf availability, but it's minor compared to the overall experience. read more

I like Kroger... but the staff at pharmacy and "some management staff" are not as good as some other kroger locations. This is for Brandon Ave location. One extra star for having some good fruits. We went and bought over $350 grocery order. It was only 7:50 pm, a friday I think.. I get their newer policy of closing down all checkouts except for the self checkout... of 15 items or less... I asked if someone would open a lane or help up (because of the super large order). Another Kroger opened a lane for us, this one wouldn't even help. Nope, they can't. But there were at least 8 staff in the self check out laner.. if not more. Ok..huge order we were ringing up and every 15 items a staff had to come over to enter permission so we could keep ringing it up. No one would help up, ... one very large man who seemed to run the other staff.... smelled so bad, I was praying he would not come over. He looked like he did not shower for a week, and the smell from him was smelled 15 feet away. Very strong order. Anyways it took is a long time to ring up a whole cart full... and the only help we got was flagging down a staff member to override the 15 item limit every 15 items.. We had to get a back up cart as the food bagging area was not big enough.. No Many things at that store were very dirty. I called the pharmacy for a pickup, yet they would not help me when I got there... meaning, it was sent to another store yet even with ID not one would tell me which store, I was their only customer, yet they would not take the time to look up where for me. Management it not caring about hiring people that care about customer service. I will not go back. read more

Kroger is one of the largest Food Store Chains in the States. I decided to go into the closest store to my neighborhood and review it. This Kroger is located in the lower level of the Towers Shopping Center in Roanoke, Virginia. It is not as large nor modern as many others built recently, but if we consider the amount of space it has in this location with the unique and fresh grocery items it carries, we see why it is almost always full of people shopping there. For this review I will be taking into account all the times that I've shopped there as well as how I found the store today, when I went shopping there for the purpose of this review. As I arrived to Kroger on this beautiful day, I was first impressed by the great looking design of the outside entrance to the store, with the gigantic Kroger sign contrasting with the blue sky, and underneath a great variety of pumpkins for sale which tend to highlight the Holiday Season that has started. The inside of the building doesn't seem as modern as the outside, but it's mostly clean and organized, and with a pretty good selection of items, focusing more in quality and uniqueness than in quantity. For example, they carry the Häagen-Dazs Creamy Mango Ice Cream, that not even Walmart stocks it among their humongous inventory of items. Even though the store is clean and organized there are many areas that seem too packed together and little room for movement among the ailes. An area where I noticed the store is particularly strong is in the variety of quality frozen dinners it carries. There are many items not found in other larger stores that make me come here to get them. One negative point however is that many times I've been here and they have been out of stock of these items and I have not seen any manager around that I can bring this to their attention. Overall however the employees who work there are very friendly and helpful and this I admire very much. On this particular day, a Pharmacist helped me with a question I had about an over the counter medicine, and I was able to observe many other employees there present with a genuine desire to assist the customers to have a pleasant shopping experience. For example the ones around the self checkout area where I usually check-out. As a matter of fact I am aware that one of the employees in this area was reasantly promoted. Something else I noticed was the freshness of the flowers, the fruits, and the meats, but the area of the seafood looked a bit lacking. To get a 5 Star review I would recommend the management to be more visible and have an interest on what it's customers want and wish to have, and then make it a point to have the shelves stocked with these items. Today I checked out in one of the checkout counters and the employee there was so helpful and kind that he personified Kroger's values: Safety, Respect, Diversity, Inclusion, Honesty and Integrity. I do recommend this store, and if Management would pay attention to my recommendations, it will also continue to be one of my favorite grocery stores to shop for quality items, in a relaxed atmosphere, with wonderful customer service. read more

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This review is specifically for the Kroger off of Brambleton, across from Goodwill. I moved back to Roanoke a year and a half ago. This Kroger became my go-to, even though there's a slightly nicer one further down on Brambleton. I've never had any complaints about this store, but SOMETHING has happened to the seafood department, and it's not good. I'm a pescatarian, so fish is the only protein I eat. I don't know about the fresh seafood because I don't really eat lobster or crab, so this isn't directed at the guys behind the seafood counter. These guys are always nice and ready to help out. I think it has more to do with their supplier. The frozen seafood, as well as the seafood in open commercial refrigerators, is inedible, not to mention it smells like sewage. I don't know where they get their seafood from these days, but it is DISGUSTING. I had some doubts when I bought some frozen shrimp from there a month ago. I thawed it out, and it smelled up my entire kitchen. I thought maybe it was a one-off event, but no... I bought two packs of sockeye salmon last week, along with some shrimp in the open fridge that comes with the pack of cocktail sauce. All I can say is, I won't be buying any seafood from Kroger again. The salmon, just like the shrimp before, stunk up my whole refrigerator and kitchen. It is an absolutely disgusting smell, again...like sewage. Possibly worse. I'm nauseated just typing this. I am going to explore buying fish/shrimp at Fresh Market or Earth Fare. It might be pricier, but it would be better than having to throw out fish that you can't eat because it's RANCID as soon as you get it home. read more

The employees are extremely helpful here. Our cashier, Sarah is definitely an asset to this location, she went above and beyond to help us out and made our experience a pleasure. I know how hard it is to find good, polite and responsible help, this girl is definitely a keeper.. read more

As far as I'm concerned this Kroger at Towers shopping Center in Roanoke does not even deserve a one star! In the few minutes I was inside the store to get a money order I saw eight people enter the store without masks and that was just within a few minutes and did not count the ones in the store not wearing masks. The poor employees are worried about it but they tell me that they are not allowed to say anything to these people. Why? Why are these people being allowed to put Kroger employees and Kroger customers who are following protocols at risk for injury? Let's play should be shut down! Don't shop there unless you want to flirt with contracting Covid-19. read more

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As someone who picks up 1-2 prescriptions each month (and has for the last 7-8 years), I got to know the staff at this pharmacy well when I moved to Roanoke 3-4 years ago. A few months ago, I had my first bad experience with the pharmacy. I have ADD and take controlled substances to manage it...have for literal years. I've been coming to this Kroger to pick up for years as well, and everyone has been wonderful--except for this rude, judgemental pharmacist. A few months ago, I lost my grandfather (who raised me). The sudden upset required out-of-town travel and massive amounts of unexpected energy/focus. For one month, my Dr. upped my dosage to help manage the situation. As soon as he called in the upped dosage, the pharmacist called me, rude right off the bat, and treated me like I was trying to get extra medication. Immediately accusatory and aggressive, despite the fact that I'd been coming once or twice a month for ages. It left a horrible taste in my mouth and, even after she called me back "after confirming with my doctor" everything I had just told her, I knew I didn't want to interact with her ever again. Who treats people that way?! In the following months, after expressing to my GP that I wanted to switch pharmacies, "my doctor" was out of the country. In the interim, various GPs from the office approved my monthly medications, some sending them to the new pharmacy, some accidentally sending them to Kroger. I attempted to fill my FINAL prescription with Kroger on Wednesday--or rather I sent my order in the app, assuming I'd get a notification in a few days when it was ready (as per usual). After receiving a call from a tech who saw I filled the last prescription at another pharmacy, and explaining the situation, I confirmed it would be my last refill with the pharmacy--that I'd filled another medication in August, and that this would be my last refill of this medication. Yada, yada, yada. Like ten minutes later, I get a call from the same rude pharmacist from months back. Not only does she accuse me of pharmacy shopping and saying I'm trying to refill too early, but this woman lost all touch with reality. Actually, I don't think that's true... I think she was unwilling to admit that she was wrong, so instead of doing the right thing and hearing me out (regarding an issue I'd spoken to her about months in advance: switching pharmacies, Dr. out of the office, etc.) she decided to lie. She accused me of calling over and over again, hounding her staff, saying "I need my medication in the next few hours!" I never called. Not a single time. I tried to explain I just did the app order like I always do, thinking I get a text when it was ready, and that's it. I suggested that maybe she was confusing me with someone else...? Because I literally never called... That I did speak briefly with a tech who called me, but that was legitimately all that happened. Instead of admitting her mistake, this pharmacist said SHE HEARD THE CALLS THAT I NEVER MADE. And then she called my doctor's office and sent a letter about my concerning behavior. I immediately called the GM to explain the situation and dispute the issue. Same with my Dr's office. I've been waiting for a call from the pharmacy manager for two days, because apparently they handle things separately. I waited. Nothing. Called back today. Nothing. I was not only told that my message was never passed along, but the pharmacy manager I eventually spoke with said there is basically no recourse--that Big Box pharmacies like Kroger and CVS have "so many customer interactions" that basically no one will care. I was super nice, spoke to like 4-5 different managers, and the answer was, "Sorry. Sucks for you. Don't know you know we're a major corporation?" I highly recommend avoiding this location. And filing complaints with the Board of Pharmacy if you can't. read more

I am done with Krogers in general and this Towers location in particular. Staffing decisions, as in lack of staff, has a had huge impact on customer experience and the morale of the few dedicated staff members they have. Krogers was recently called out, by the Wall Street Journal, as one of the chains that was profiting the most from high inflation. As in price gouging. Profits were up 35% (more thaN $700 million) in 2022. They have also specialized in putting customers to work checking out and bagging their own groceries; often with only half the check out stations that are needed (because of lack of staff.) And they have mastered nickel and dimming customers with extra charges for everthing from charging for PAPER BAGS and for cash back for for an ATM card - when used in conjunction with a purchase. Staffing . There is always a wait at the deli and meat counters for someone show up to help you. The last straw was today. I bought a half gallon of grass fed organic milk with an expiration date in August. When I got home I discovered that it had turned. This is the second time this has happened in the last month. I went back for a refund but "Customer Care" was closed for the day. I asked a woman working a check out station why - and was very rudely told that there was no one else who could cover. It was clear that she was exasperated that I had even asked . read more

I will never shop at this store again. I came in before work to grab one item (for my lunch), but I ended up leaving empty handed and frustarted. Upon entering the store, I found the sign for frozen vegetarian meals, because that is what I was looking for. As I went down the aisle, I quickly realized the sign was wrong. There was in fact no frozen vegetarian items on this aisle, instead it was ice cream and frozen breakfast. I looked on the next aisle which was frozen foods also and still could not find what I was looking for. I asked an employee who told me he wasnt sure, but I could check an end cap. I did that and it was not there. I asked another employee who also told me she was not sure, but to check somewhere else or ask customer service. At this point, I had already been in the store for over 5 minutes and I did not have time to keep looking around, so I left empty handed. It is not the customers responsibility to walk around the whole store looking for their items. It is the stores responsibility to properly have the aisles labeled for easy find. Additionally, employees should be more helpful in assisting customers in finding items. PLEASE FIX YOUR STORE SIGNS TO REFLECT WHAT IS IN THE AISLES ACCURATELY. read more

I called to complain about a pack of Salisbury steaks being 8 dollars and got hung up on by the manager so I called corperate office this place isnt worth the headache of shopping here read more

This Brandon Rd. Kroger is big, busy and has helpful staff! It's probably one of the northernmost Krogers. What separates this Kroger from others is Brandon. He offers super duper customer service! +++. This Kroger's layout isn't like the ones in GA and is somewhat confusing. Last year, Brandon helped me find my Green Tea Haagen-Dazs. This trip, he helped me locate a handful of items and even out of stock glass bottled Pellegrino. He checked the back and they were out too. Then ~15 minutes later, he located me in another aisle and brought me a case that had been unloaded from a truck. Their organic kale didn't look the freshest so he went and got me some fresh ones. I don't get this kind of help at any other Kroger. I think it's Brandon - good thing for Kroger because I bought a lot! ++. This Kroger is well stocked with what you normally expect at a big chain grocer and more such as a good wine department with competitive case discount. Their organics and natural foods sections have grown and I can get most of my normal ATL items here too. +. Price is competitive. +. Parking is shared with other retailers like GNC. Busy but I've always gotten a space easily. This Kroger is conveniently located and has most of items I buy. What makes shopping here pleasant and fabulous is Brandon - Kroger should replicate him!! read more

This location is near my home, but I would drive miles to shop at another. Of all the times that I've stopped by for just an item or two, the choices were slim, the store was filthy and not one employee made eye contact with a customer. But they certainly chat with each other about schedules and personal stuff. The self checkout areas are disgustingly dirty. Half the time, they close many of them even if there are lines of people waiting. The only reason I stopped there was to get my favorite ice cream... Which, as of three weeks ago, they don't even carry any more. And it's their brand! I'm done with this store. read more

It's kind of inappropriate for your site to claim you all are open then when I get to the door I'm turned away by security stating that you all were closed when it was clearly only 10:30 when I got to the door when all I needed was milk for my one year old daughter and what makes it worst is I work with in the towers complex and came to the door in my time uniform after work because it was on my walk home which I had to turn around go the opposite way to cvs which is very inconvenient when you are walking so for future reference you guys should update the times on your site because this whole ordeal has cost me and extra 30 mins of walking time after a 11 hr shift not cool at all! read more

We just got home from this store. The customer service was terrible. We got meat from the deli and had to wait for the clerks to notice us. There were no customers waiting and they weren't even cleaning. Then we went to the bakery, which was right next to the deli. The man, in shirt and tie, wouldn't even recognize us, and when he did he told us that he was busy (on the phone) and told us rudely to get one of the deli clerks to help us, and went right back to his phone totally ignoring us. Never before have we had such poor customer service at a Kroger's. I doubt that we will be back to this one. No amount of apologizing will cover this. read more

Staff is unprofessional and rude. Overheard teenage employees picking-on and making-fun of shoppers.

Ladies! If you enjoy being hit on by cocky, horned-up checkout clerks in a chaotic and completely unorganized environment, then make sure you hit up the Towers Kroger! This is, by far, the worst grocery store in town. Go a few extra miles and hit up another place for your supplies. Go to the Food Kitty -- their staff is pleasant, the aisles are deserted because everyone incorrectly assumes that Kroger is better, and their parking lot isn't an apocalyptic hellscape. read more

Possibly the least appealing major chain supermarket I've shopped at in recent memory. They are tearing up the linoleum on the floor in the store on Rutgers St in Roanoke, and as a result everything is filthy and generally nasty-looking. Several of the aisles look like a half-finished construction project, with the ugly bare floor showing. Aside from that, there is very little available in the way of anything other than the staples you would find in the most basic of stores. And on top of all that, the prices seem way too high for such a run-of-the-mill store. Such a shame that the Roanoke area doesn't have more up-scale Kroger markets like I've found in other cities like Raleigh, Fairfax County VA, Columbia SC, etc. I miss my Florida Publix store! read more

Kroger new $.55/gal. Credit card promotion is complex & hard to understand especially for someone my age (73). The percentage of "old" people in Roanoke's population is higher than average. so complex is difficult for Roanokers (in my opinion anyway. My understanding of this program was that you got points for ever dollars charged on your Kroger credit card - NOT TRUE - YOU GET ONLY $5 OFF FOR EVERY $1,000 YOU SPEND (.005%- about as good as banks paying you .2% on yo4 savings account. To get the $.55 you have to redeem at least 100 points from spending $100 for in store purchases. I actually got $.45/gal. after card was set up?? Customer service at Tanglewood store set my credit card up supposely. I gave the clerk a $20 gift card for helping mLLe - BUT GUESS WHAT ACCORDING TO KROGER IT WASN'T SET UP CORRECTLY. Therefore I got -0- discount on my gas purchase. I'm not computer savey (almost 74). Neither clerk at gas station nor Ms. Brown would correct the situation. She said she would have a Kroger rep call me - NEVER HAPPENED - Several days later the store manager after I called gave me the person I should talk to at KMA. After probably an hour on the phone with Phil. Supposely my credit card was fixed, however got $.45. not $.55. I am a retired CPA, CMA, MBA. If I have a difficult time understand a promotion, what about John P. Public? Kroger needs to do a better job educating their customers!! MAKE SURE YOU FULLY UNDERSTAND KROGER'S PROMOTION BEFORE YOU SIGN UP. read more

I was there at customer service to do a get lottery ticket winnings . But it was 810 and she said she couldn't because she locked up . But the hours said 9pm . But she locked it when she saw Me and started twitching nervously and had a attitude when she called mr kesler the manager in charge at the time and he said hours where 10 lol he didnt know the hours what da .( there 9pm) Remember customers are always # 1 and to be lazy cause u short on staff cause u not a real manager . Do better staffing read more

The Pharmacy is awful. My doctor actually had to call three times and was so frustrated that he called me back and said he wanted me to choose ANY other pharmacy to call my prescription in to. He also told me that he would tell any patient to avoid the Towers Kroger pharmacy at all cost. The employees in the pharmacy give incorrect information rather than taking the time to actually ask someone who knows. Very disappointing for a place people depend on for important medications and information. I will use CVS instead and pay more for my medicine just for peace of mind. read more

Hello again. It me & Grumbles back at it again. Ohhhh Kroger oh Kroger. Where for art thou oh Kroger. Oh how I missed you. I MADE IT a priority to shop here while in Virginia. Why? Because there is no Kroger in Charlotte anymore. Short and sweet!! The meat department could use some UPDATING as in updating their meat. I seen a lot of burger meat, steaks, brats looking a little BROWN. Not red. NO GOOD!! The "fresh market" had descent prices for the seafood. They do offer a Kroger Card (yes.. Even though I was only there a week. I just had to add it to my key ring along with the others) After so much money spent you get a discount off gas. read more

Liiiiiiiiiiiterally the worst kroger i've ever been in. I'm not one to write negative reviews after a bad experience, but i've had multiple- so i made an account specifically for it yay. This kroger is so bad it's hard not to warn people to go an extra mile or two to another grocery store just to avoid it. It's unorganized, the aisles are so confusing, everything is randomly placed, there's boxes everywhere, etc. Paranoid employees will blatantly accuse you of stealing with little to no reasoning, which makes for a very embarrassing and insulting quick trip to the grocery store. If you're bored and looking for a humiliating, stressful, 'where tf am i' kind of grocery shopping experience then totally hit this kroger up. read more

I regularly drive miles out of my way to avoid this store. First of all, the store is always filthy. Also, the aisles are cramped, they rarely have carts, they regularly reset the store and some on the staff are rude. The 1 star was earned only due to an excellent meat department with their friendly service. read more

Unsafe atmosphere. Avoid at all costs if you value your safety. Tonight I was challenged by cashier to produce receipt for purchased products. As a 55 year old customer I was stunned, humiliated and embarrassed. Apparently the reasoning was that the atmosphere has become so hypercharged with theft issues such precautions are necessary. That tells me this location is extremely unsafe and criminal activity is rampant in this store. read more

This Kroger may not be the biggest one in the area but it is very close to home and it is well stocked and the staff are courteous and helpful. read more

I'm giving the Towers Kroger a full five stars because of TODD, who is the star employee of the store. He is courteous, handsome, and dazzling with his conversation. He is informative about all products in the store and can tell you with pinpoint accuracy where any item can be located within 0.24 seconds. It is true that the MEAT section has suffered since the loss of the MEAT DUDE with the long ponytail, but I have faith that it will be restored to its former glory. There are lots of PIZZAS and GLUTEN FREE HARD CIDERS here, as well as MOZZARELLA CHEESE STICKS. read more

This isn't my regular Kroger but as my daughter and I had made purchases at other stores in Towers, we decided to shop there too on Sunday. We used the self checkout-which stopped to instruct us to remove the last item and that help was on the way. However, each time we had to go get the woman; we explained the problem and her response was, and I quote, "probably something that shouldn't be in there". My daughter and I were stunned - was she accusing us of stealing?? She moved everything in the bags to see the contents, then scrolled the screen numerous times searching for each item. Finding nothing, she entered her codes and walked away. Finishing, we had a Kroger coupon to use and had again to go get her. She entered the coupon and walked away. Due to Judy's rude behavior, we won't be shopping this Kroger again.We spent over $100.00 and did not even receive common courtesy form this person. The employees at Kroger Brambleton Av and Kroger Tanglewood are the exact opposite of Judy. read more

Currently going through a major overhaul, the process of restocking has caused major customer dissatisfaction. 1.) There are boxes and restocking shelves placed in the middle of the aisles making it impossible to maneuver around and shop. I truly feel sorry for the elderly and /or physically handicapped having to shop at this store. 2.) There were only 2 cashiers open yesterday afternoon with long lines of unhappy customers impatiently waiting to check out. I was told all other cashiers were busy stocking merchandise in the aisles so no one else was available to help with checkout. WHAT?!? 3.) Signs taped to the shelves where products USED to be located direct you to the Aisle # where the product has now been relocated. Again, a hardship on those who are elderly or physically handicapped. Why not improve your customer service and provide an easy-to-read map of the store placed on the handle of each cart detailing where different categories are. This could easily be updated online by designated store employees on a daily basis as products are relocated. This service is currently being utilized by Bloom Stores ( a grocery chain recently purchased by Food Lion).If this is too advanced for Kroger, why not provide customers with an up to date flyer/ map of the store with relocated product locations...could also be revised on a daily basis during this overhaul. The major overhaul occurring at this store has not been planned or executed with customer satisfaction being the #1 priority. A copy of this complaint with photos of the disorganization and long checkout lines has been sent to the corporate offices with this store #. read more