This store has the most unfriendliest employees. I try to avoid this store when possible. Never will one ask if you need help. In fact if you shop near one working, they ignore you. Lines are long in the 1 or 2 lines that have actual cashiers. When an advertised price rings up incorrectly, which happens frequently, and you notice, the cashier acts as if you're making their job harder. Take down the advertisement or have the correct prices in the machines and it won't be an issue. read more

I bought an Amazon gift card in the amount of $170 Dec 13th. When I tried to use it the balance is 0. I immediately called there kroger gift card customer service number and was on hold for over 20 minutes. I gavethem all the information and emalied copies that sane day. I was told it would be resolved in 3 days. Which sucked. Now 3 days later they tell me it takes 7 to 10 days. I feel defrauded. Never trust Kroger when it comes to gift card purchases read more

This is my goto grocery store. They have everything I need for day to day life. Specially items may not be here but the staff will help. The staff is out in the shelves, available and helpful. I really like the bag and go option. You carry a scanner with you, scan your purchases and that gets transferred to the cash register at checkout. Very easy. read more

Customer service at this Kroger location is no longer a priority for its management or employees. read more

It's a good Kroger. I have had no problems with anything with except a roaster chicken I purchased couple days ago. I just baked it. 6 lbs. 20min per lb. even some extra to crisp the skin. Basted it with butter and that old bird was so damn tough the skin wouldn't pull off the the meat! Ya couldn't bite through that skin for fear of it snapping back from the tug! The wrapper said Roasting hen. but somewhere that bird must've identified gender to that of a rooster! Haha here we go! Well that old bird should have been boiled for fried rice! Well I'll get the meat hammer on it and salvage what I can. I'll buy pre cut next time. I don't trust that he she poultry. Nope read more

Just over a 3.5 rating for this particular Kroger location but I rounded up. The main negative for this location is the parking lot---no matter what time of day or night you go this lot is packed and chaotic and there's never enough spots. I assume much of that is for the surrounding businesses because it's just as bad even when the grocery store itself is not. A slighter negative is that the aisles in this location seem to be smaller and closer together than your standard Kroger. Other than that--great produce selection, excellent meat counter and cut to order options including fresh seafood. Good wine and beer selection and most of what you have on your list no matter what it might be is likely available. Prices are fair and customer service is good. I tend to shop at least once a month at this location and have never had any major complaints. read more

Was in today around 3 pm and had the rudest cashier ever. It might hurt her to smile or be nice .

Honestly this was ridiculous! I had over 100 items had to scan and bag them myself because no workers were to be found! We had to wait to be help because the machine kept "getting backed up" said the worker when she finally arrived. Then it happened again! Once I got done doing their job for them there was a whole line full of people waiting to scan and pay for their items. One top of that the machine wouldn't take our card that had to be swiped. We had to transfer the money from that card to a different card because the swipe wasn't working. Then finally the one employee had called people from the back and then 4 other people showed up. Its ridiculous that there was no one to help us at the front when I first got there. It should have never gotten that bad. Get employees to do their jobs because we shouldn't have too. When did self check out become mandatory? Because some people like me that is pregnant or with disability shouldn't have to do what you pay people to do. read more

I love Clicklist but this location is not conscious of expiration dates. I've received items that expire on the day I purchase them. For this reason, I've resorted to going into the store to purchase dairy and meat products. Their produce is also very poor. It's almost impossible to get berries/kiwi and other various product that isn't bad. read more

So I'm sitting outside Kroger smoking/killing a few mins and there's this guy w a cart full of groceries sitting in the smoking area. An older lady sits next to me and proceeds to gossip about this guy. Says he's been here for a long time. That homeless ppl hang out sometimes, but that he has a lot of nice groceries to be homeless. (So yeah bro he might not be homeless then hes just not in bejeweled attire wtf) I turned and asked, "Hey buddy, you got a ride?" He said he was waiting on a Lyft. At this point the employee stopped speaking to me. Then, a supervisor came out and asked him to leave. Mouthy Me, I jumped in and said, "He's literally sitting here with your product waiting on a Lyft to leave the establishment." The Sup then asked how long of a wait it was, the man replied "6 minutes", and the Sup informed him he would be back shortly after that to make sure he was gone. To which I said to the man, "Why the fuck does it matter if someone is sitting out here waiting on a ride?" Moral: if you give a gossiper an audience, you are contributing to talking shit about someone, even if you dont say anything. So instead, say something in defense of the one being slandered behind their backs. Or better yet, attempt to help based on what you learned from the one way conversation. She was a nice lady I feel like, but a lot of ppl carry this terrible habit. Edit to add: Caught the Sup outside, and said, "I dont like the way you treated that man. You came up to him and asked him to leave after he bought your product." "Yeah well I was told hed been here all morning." "But did YOU ask him anything? No. You took the word of others and instead of treating him like a human being you told him to leave without any verification of the story you received." "I trust the word of my employees." "Yeah, but arent you a manager...?" "Yes sir.. I mean Ma'am." "Ok, so then you should be the leader of your team and do the investigating yourself. You have 50 employees in there. Thats your job." "More than that actually." "Ok...so you see my point. You cant take the word of employees gossiping about a customer to the point you tell them to leave without question. That's not the way you should be treating people. Not everyone has a car." "Im sorry you feel that way." End convo read more

I gonna complain about Kroger at 109 bypass.I shop there a lot!I been Kroger fan for 2 decades and will continue but I went in today and I wanna scream over 2 cashiers!Im sorry to come threw your line at register 13,I'm serious.From now I will seek someone else.I wasn't gonna dare ask my cashier for extra help.I needed 4 quarters to buy newspaper out of outside vending machine.So I went up to customer service,customer was busy so I notice self check lady wasn't,thought I just ask her.I ask can I have change for a dollar,she says I can get fired for this!I said ok,she said I can do it this one time.I said I don't want you to get fired for helping a customer,she replies,they have fired people over cup of ice here.I did get my quarters from her.I appreciate one's honesty and I'm fully aware of retail and customers but you know what,I don't need to leave my store feeling like a stupid dirty idiot!!I will say I do like the bypass stores deli and produce but maybe I just go to Super Krogers on south side??? read more

I went to this Kroger late afternoon and zero sanitizing, zero crowd control, and zero employees stocking or monitoring shelves. Only one cashier was open requiring everyone to do self checkout and no sanitizing between patrons. Home Depot, Lowes, Costco, Sam's and every other place I have visited is doing their part. Kroger - this is unacceptable but not surprising for this location. YOU ARE SHOWING AGAIN YOU JUST DON'T CARE. read more

I've been meaning to write this for a couple of months, and now, better late than never. I was using my brand new Kroger Mastercard at the gas pump and had trouble with it. I walked to the cashier's building in the middle of the area and asked the young man (Keithanial) for advice on getting the card to work in the pump. He told me what I needed to do. I went back to the pump and tried to get the card to work, but I had missed one of the steps Keithanial had given me. The place was very busy, but he saw that I was still having trouble. He came over to my car, went through the steps again, and then got it all to work. What a relief! When I was finished and ready to leave, I wanted to find out the name of this young, conscientious gentleman. I went over to the cashier's building but there were a few people in line ahead of me, so I decided to go back to my car. Before I was able to pull away, the young man came over to my car window. He had noticed that I came to the cashier's building but then walked away. He wanted to see if I needed anything else. I told him that I just wanted to get his name so I could give him a great recommendation. I hope his kindness and conscientiousness will be rewarded! Thank you, Marybeth Williams Bethpage, TN read more

The location and product variety are good (I wish they offered sushi, though) and checkout line management is decent. However, I have a serious issue with the Deli department. Kroger guarantees availability of both rotisserie and fried chicken until 7pm, but the Deli Manager refuses to honor it. She makes the staff close down and clean the fryers long before 7 (I've been told this on two separate occasions by the Deli staff). Three times over the past several months, I've gone to the deli during the 6:00 hour for fried chicken to bring home for the family dinner, and not only is there none available, the holding bins are already cleaned and sanitized for the next day and it's nowhere close to the Deli's closing time! I told Store Manager Annette yesterday that either there needs to be chicken until 7pm or the guarantee needs to be removed from the deli. She said she'd address this with the Deli Manager. I'll be waiting to see what happens. read more