I had some overspray issues when I picked up my new Jeep from the dealership on 04/24/2019, so they recommended Kram's to take care of the issue. The vehicle was picked up around 1000 on 04/25/2019. I was told pickup would be 0830-0930 so that time wasn't far off. Upon pickup I was told it would be about 2 hours to take care of the service. I called roughly 4 hours later asking for a new time estimate and update to which I was told possibly about an hour and that I would be called back soon with an accurate estimate. I never recieved that call back. I messaged again a couple hours later and was told I should have my vehicle back in an hour. Later that evening, Mark the owner explained in detail the issues they were having with the service and apologized for the inconvenience while letting me know that it would be done and delivered back probably sometime in the morning of the next day. Fast forward to 1030 the next day, 04/26/19. I call the shop for an update on the vehicle. I'm told that they are just about done and I should see it soon. No calls or contacts for the next 2 hours from the shop. It is now almost 1330 and I now finally have my car back. LONG STORY SHORT. The detailing is spectacular and the car looks far better than when I drove it off the lot. For that, I say 5 stars. For horrible time estimates, serious lack of updates, and very little details on the entire process which started out as an estimated 2 hours and bleeding into almost 27 hours total I give a 1 star. So I'm meeting it in the middle with a 3 star rating. The results were amazing, but the customer service as a whole was severely lacking. I'm sure it was a one off fluke, but the fluke was at my expense and unappreciated. read more